Weight Watchers Reviews 

4,179
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 3,944 reviews, reviewers had a great experience with this company. Customers consistently find the program effective for weight loss and appreciate its guidance on healthy eating habits. Many people value the supportive staff and the community aspect found in workshops and virtual classes. The app is often praised for its tracking features, recipes, and helpful tools that make the program manageable. However, some customers found the app to be overly complicated, inefficient, and time-consuming for daily use. A few other people also felt that there were issues with account management, including billing discrepancies after cancellation or multiple requests for certain documents.

What people talk about most

User experience

People report ambiguous experiences with user experience, with many finding the app and program easy to use,... See more

Staff

Clients share positive opinions on staff, with many reviewers praising their care teams, leaders, and... See more

Product

Reviewers highlight ambiguous aspects of the product, with many expressing satisfaction and noting... See more

Application

Customers had ambiguous experiences with the app, with many expressing satisfaction, calling it "awesome" and... See more

Service

Reviewers mention ambiguous feedback about service, with some customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I do love the family community sometimes I don’t want to hear the science facts if you go to WW you know it is science base, that really makes the meeting section boring and too wordy. Often the scien... See more

Company replied

Rated 4 out of 5 stars

I am new, just working into it. There are many new terms, and a lot of information to look up and absorb, and a fair amount of work to track what you eat every day. But it gives you a lot of options t... See more

Company replied

Rated 4 out of 5 stars

I still love the points system, and it definitely works when followed. I have found the medication system a little difficult to learn to communicate through, however, it has been more successful than... See more

Rated 5 out of 5 stars

This program focuses on overall health including sleep and mindset in addition to food, water intake and exercise. It’s truly building healthy habits for life. The exercise videos are wonderful and... See more

Company replied


Company details

  1. Beauty & Well-being

About Weight Watchers

Written by the company

Powered by science. Proven by people.

Written by the company

Weight Watchers is the #1 doctor-recommended weight-loss program.*
Since 1963, we've empowered millions of members to lose weight^—and we know what works. That’s why we have everything you need to build lasting habits for better health. As the global leader in science-backed weight management, we offer holistic, personalized support to help members reach and sustain their goals. Our proven approach combines expert guidance, compassionate Coaching, sustainable nutrition, a community who gets it, and access to weight-loss medication.** So whether you’re tracking macros, taking a GLP-1, or navigating any life stage from postpartum to perimenopause, you belong at Weight Watchers.
*Based on a 2023 survey by Cerner Enviza of 500 doctors who recommend weight loss programs to patients.
^Based on total WeightWatchers program sign-ups since 2001.
**Medications require eligibility and prescription. All medical services are provided through our affiliated medical group, WeightWatchers Clinic

Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(4,179)

4,018 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Still hate weight watchers

Still hate weight watchers. I think they are a scam. If they were actually a good company they wouldn't keep people trapped into a contract that they really cant help the person with.. would never recommend them to anyone

July 23, 2026
Weight Watchers logo

Reply from Weight Watchers

We appreciate you sharing your experience. We are truly sorry to hear that you feel this way about our services and your contract. We will use your feedback to improve our customer experience.

Rated 3 out of 5 stars

Recipes great, Med+ not so great

Overall, I like Weight Watchers. The recipes are great, and I like the app. I am not very pleased with the communication from Med+. There are many steps to be completed that I was not informed about. For example. I received my medication, but was never told to go to the check status and acknowledge receipt. This has resulted in a delay in getting my refill. I also was not told that my clinician wouldn't be auto ordering my next month of medication. I will have a gap in medication as a result. I also feel that a lot of the communication with my Med + person is canned language and not from a person actually looking at my account. That's not very helpful or personal.

July 23, 2026
Weight Watchers logo

Reply from Weight Watchers

We appreciate your feedback and time. We'll review how we can better support customer health and well-being moving forward.

Rated 3 out of 5 stars

in all honesty I have not been pleased…

in all honesty I have not been pleased with the new WW.. I have been a member off and on for decades.
I was really loosing trust with the unorganized new ways of managing clients. And how there are many scattered pieces to this program.
I am still not quite sure what I should be eating...

July 23, 2026
Weight Watchers logo

Reply from Weight Watchers

We appreciate your feedback and regret that your experience has not been optimal. We'll look into how to improve our services.

Rated 2 out of 5 stars

I was unaware I would be locked in for…

I was unaware I would be locked in for a year subscription with the MED+

July 21, 2026
Weight Watchers logo

Reply from Weight Watchers

We regret any frustration regarding your membership terms. To provide our most competitive monthly rates, these plans require a long-term commitment, which was outlined and accepted during the enrollment process. Per our policy, these agreements remain active until the end of the scheduled term. We apply these standards consistently across our entire community and appreciate your understanding.

Rated 5 out of 5 stars

Easy to use

Easy to use, quick response

July 23, 2026
Weight Watchers logo

Reply from Weight Watchers

We're happy to hear that your experience was fast and easy. Thank you for your positive feedback; we appreciate it.

Rated 3 out of 5 stars

I am paying for 6 months on Wegovy…

I am paying for 6 months on Wegovy pill. First, correspondence takes too long with the back and forth to get answers. Second, I have been approved to take the Wegovy pills at $145, but for some reason my paperwork is not sufficient enough for the $50 copay that is now available.why am I approved at the higher price but not at the lower copay? Third, I feel like I spend way too much time checking in on the app. It is just too time consuming.

Could you please help me with my second concern?

July 15, 2026
Weight Watchers logo

Reply from Weight Watchers

We appreciate your feedback and regret that your experience has not been optimal. We'll look into how to improve our services.

Rated 1 out of 5 stars

Do not fall for their tricks

Do not fall for their tricks. I wanted to sign up to get a glp 1 they are still reviewing my prescription request after 3 months and they tricked me into enrolling in a year membership. Thats right, I couldn't cancel until July 2027. Didn't even use the app or get the meds and they still charged me for 3 months still after i complained to several people for weeks. Even when u cancel membership on the app they will charge you for a year. What company does that!?

June 1, 2026
Unprompted review
Weight Watchers logo

Reply from Weight Watchers

We are truly sorry to hear about your frustrating experience with the prescription request process and the membership. We understand your concerns about the charges and the inability to cancel. We are reviewing your feedback to improve our services and ensure clarity regarding our policies.

Rated 5 out of 5 stars

Timely interactions.

Very quick with their responses. No issues or concerns.

July 22, 2026
Weight Watchers logo

Reply from Weight Watchers

We are so glad to hear that you found our responses quick and that you had no issues or concerns. Thank you for your wonderful feedback!

Rated 4 out of 5 stars

Learning to navigate with WW

I'm just being with WW almost 30 days I noticed, if you want to talk to a dietician that's extra. I feel like if I have joined WW everything should be included and it shouldn't be no extra. And. alot of your classes should be offered in the afternoon an their not.People do have to work other then that it's ok

July 22, 2026
Weight Watchers logo

Reply from Weight Watchers

We appreciate you sharing your feedback regarding our services and class schedules. We understand your desire for all features to be inclusive and acknowledge your concerns about afternoon class availability. We are always working to improve our offerings and will consider your suggestions.

Rated 1 out of 5 stars

Do not recommend.

Do not recommend.

July 22, 2026
Weight Watchers logo

Reply from Weight Watchers

We appreciate your feedback and regret that your experience has not been optimal. We'll look into how to improve our services.

Rated 5 out of 5 stars

Guidance and encouragement in making…

Guidance and encouragement in making healthy life choices

July 14, 2026
Weight Watchers logo

Reply from Weight Watchers

We're so glad we could provide guidance and encouragement for your healthy life choices. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

The whole process of getting a weight…

The whole process of getting a weight loss medication very easy. Taking with a dietitian is also a plus.

July 22, 2026
Weight Watchers logo

Reply from Weight Watchers

We're happy to hear that obtaining your weight loss medication was easy and that you found speaking with a dietitian beneficial. We appreciate your positive feedback.

Rated 5 out of 5 stars

I love how much time and care the care…

I love how much time and care the care team spends with you. It took awhile for me to get everything together to start my medication, but I am finally starting.

July 22, 2026
Weight Watchers logo

Reply from Weight Watchers

We're so happy to hear you appreciate the time and care our team provides! It's wonderful that you're finally starting your medication journey.

Rated 1 out of 5 stars

A Further Follow Up to my last TWO WW…

A Further Follow Up to my last TWO WW billing experiences (7/22/2026)
It seems that this disgustingly unprincipled company decided to bill my account yet again, so that is twice now in July in less than a week apart! …even though I was promised by the two customer service reps that June 21 was my last payment. This goes to show that it makes no difference what their apologetic sentiment is on here. Their actions speak louder than their words. It is ALL about the money.

July 21, 2026
Unprompted review
Weight Watchers logo

Reply from Weight Watchers

We appreciate your feedback and regret that your experience has not been optimal. We'll look into how to improve our services.

Rated 1 out of 5 stars

I have been out of Rx since 7/16

I have been out of Rx since 7/16. I thought it was an auto refill as they do an auto charge for the fees. I was charged 3x for Rx before I received first 30-day supply. I will be traveling out of the US in August and September so I have requested 2-Prescriptions to hold me over for the 6+ weeks. However, I can not get a decent answer. I am about over using WW for my Weight Loss, as it is a very frustrating process.

July 22, 2026
Weight Watchers logo

Reply from Weight Watchers

We appreciate your feedback and time. We'll review how we can better support customer health and well-being moving forward.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look