Connect Eyecare Reviews 

From all St George's Care Home
Excellent optician service for care home residents. Professional, patient, and respectful, with a strong understanding of elderly needs. Clear communication with both residents and staff, using appropriate equipment in a calm and reassuring manner. Highly recommended.

Connect Eye Care have been visiting my care homes for the past two years, and I cannot fault the service they provide. They make our residents feel safe, they’re incredibly patient, and they’re wonderfully dementia‑friendly. The eye tests themselves are carried out in such a calm, reassuring way that even our most anxious residents feel at ease. Their professionalism and compassion really stand out.

Connect Eyecare always are very helpful and professional with our residents. They employ understanding and knowledgeable staff that can manage residents with dementia and have been providing a great service for years now.

Sarah and the team were amazing today. Our residents in St Andrews were all very happy with the care they received and look forward to their next visit.

Connect Eyecare has had such a significant positive impact on the service provided for our patients. Previously we lacked consistency and the in-home appointments were very basic. Since changing to Connect Eyecare, patients enjoy attending the pop-up high-street experience opticians and chatting to the friendly and professional staff. Patients have expressed how they enjoyed being able to have their eyes tested in the nursing home whilst still receiving a professional service. Appointments are planned and communicated in advance with our nursing team and the telephone customer service staff are always helpful in managing new patients, this has ensured a smooth and relaxing experience overall for our patients. Overall, Connect Eyecare have been a fantastic integration with our nursing home and we haven't looked back since. We would highly recommend more care/nursing services to get in contact with Connect Eyecare to see how they can transform your optician experience.

My experience with Connect Eyecare was excellent , staff very professional and courteous explaining every step of the process to me whilst being friendly and putting me at ease ( no puff tests anymore ) . From testing to fitting to aftercare I was thouroughly impressed by the team . I would highly recommend this company

Great service, welcoming, friendly and very nurturing towards our residents.

Many thanks to Ann-Marie, Sarah and Gary for their support today.

Our experience with Connect Eyecare has been nothing but exceptional. The full team from Customer Care to Optometrists are nothing but prompt, friendly and have nothing but our residents best interests at heart. I would recommend this company to anyone requiring their service.

Our experience with Connect Eyecare has been excellent. From the testing of our mum’s eyesight to the supply and fitting of her glasses, their service has been professional, friendly and prompt. We were kept advised at every stage of the process.

Came to visit our residents, warm friendly adaptable

The Optician today has made a real difference in the residents life. The girls have been lovely and very friendly. Great service overall :)

Kept informed as my father in a home very professional but I think I should have been asked about new glasses as opposed to putting lenses in existing frames as my father suffers dementia

Sarah & Jenna are awesome!! Credit to the company and are fantastic with our residents & staff team !

We look forward to welcoming them at every visit x

Inchinnan care home

Very professional, friendly, helpful and approachable.

We have started using Connect Eyecare within our care home setting as of summer 2025. When they have attended they have delivered an excellent person centred service to all our residents.

I am Gina from Dungate Manor
We are very happy with services provitoday.

I have experienced friendly yet professional help right from the start. I'd particularly like to mention Gary. He suggested I look at the gov.uk website to see if I might get some monetary help for dad's glasses cost. I was pleasantly surprised to find it was possible and am very grateful to Gary for this advice. Overall this has been positive from start to finish. I would highly recommend this company to anyone.

We have been using Connect Eyecare at Forest Brow for around 2 years. They have a range of equipment that is dementia friendly, which gives our residents a comfortable and non invasive experience, reducing anxiety. The glasses all come in good time, and usefully for us, have the residents name engraved on the arm! The staff are always warm and professional and a pleasure to deal with.

Caitlin and Chirag were absolutely marvellous and professional when dealing with our residents. They arrived promptly and were extremely thorough in their approach.