Connect Eyecare Reviews 

701
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, kindness, and patience, ensuring comfortable and reassuring interactions. The service provided is frequently highlighted as outstanding, efficient, and prompt, often exceeding expectations. Many people appreciate the person-centred approach, especially for residents in care homes, noting the understanding and care shown. Reviewers also frequently highlight the clear communication and excellent aftercare, keeping families well-informed throughout the process. Many appreciate the convenience of the mobile service, including "pop-up" opticians, and special touches like engraving names on glasses. This dedication to going the extra mile, even in challenging situations, further contributes to a consistently positive user experience.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their kindness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its professionalism, efficiency, and... See more

User experience

Customers consistently report outstanding and excellent experiences, highlighting the kindness, patience, and... See more

Product

Clients share positive opinions on product, with many expressing satisfaction with their new glasses and... See more

Customer service

Consumers find customer service to be exceptionally positive, with many reviewers highlighting the kindness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What more can I say about this fantastic company. I've left reviews before and absolutely nothing has changed. They are amazing. Mum broke her glasses on Thursday. A member of connect eye care j... See more

Rated 5 out of 5 stars

The team at Connect Eyecare are great at what they do and this is why we continue to trust them with our eyecare. Both myself and my wife are always impressed with the professionalism and quali... See more

Company replied

Rated 5 out of 5 stars

I have experienced friendly yet professional help right from the start. I'd particularly like to mention Gary. He suggested I look at the gov.uk website to see if I might get some monetary help for da... See more

Rated 5 out of 5 stars

Connect Eye Care have been visiting my care homes for the past two years, and I cannot fault the service they provide. They make our residents feel safe, they’re incredibly patient, and they’re wonder... See more


Company details

  1. Optician

Written by the company

Connect Eyecare set out to improve everything about mobile eyecare. We started by building an entirely new mobile eyecare service from the ground up, and kitted out our optometrist with industry leading equipment to ensure they are at the top of their game. We designed a visually-soothing uniform that embody our commitment to care, and help reassure our patients they're in good hands.


Contact info

4.9

Excellent

TrustScore 5 out of 5

701 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(701)

145 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

We use Connect Eyecare within the care…

We use Connect Eyecare within the care home I am based in and cant fault their service. Professional, quick and reliable. The staff are friendly and knowledgeable and nothing is too much trouble. Wonderful service.

March 7, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Candice has visited a few times now to…

Candice has visited a few times now to the Nursing Home where I work. I would like to say how sweet, kind, courteous and professional she is with the residents, (many of whom have complex and challenging needs and/or dementia).
Well done Candice x

February 27, 2026
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Excellent Eyecare for Care Home Residents.

I am impressed that this company goes into Care Homes to assist residents with continued eyecare. It takes the strain away from their family. The procedures used by the company are first class including keeping the redident's family fully informed. In my personal case it's a great relief to me.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and care

Great service and care, Sarah was very professional and friendly 😀 they set up a clinic within our home and helped the residents to feel like it was a visit to the opticians. Highly recommend Connect eye care!

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent, caring and professional service

The Connect Eyecare team were outstanding from start to finish. They were patient, kind, and very professional while supporting our residents with their eye care. They took the time to explain everything clearly, treated everyone with respect, and made the whole experience calm and comfortable.
It’s not easy working in a care setting, but they handled every situation with empathy and understanding. The residents felt at ease and well looked after.
Highly recommend their service — a fantastic team doing great work. ⭐⭐⭐⭐⭐

February 12, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Professional and understanding

Connect Eyecare has been coming to see our residents since last year. Shajid and Hannah visited our residents today, they’re gentle, considerate, patient and took time to explain things clearly. They showed great understanding and professionalism! Thank and see you again soon!

February 10, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look