What more can I say about this fantastic company. I've left reviews before and absolutely nothing has changed. They are amazing. Mum broke her glasses on Thursday. A member of connect eye care j... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team at Connect Eyecare are great at what they do and this is why we continue to trust them with our eyecare. Both myself and my wife are always impressed with the professionalism and quali... See more
Company replied
I have experienced friendly yet professional help right from the start. I'd particularly like to mention Gary. He suggested I look at the gov.uk website to see if I might get some monetary help for da... See more
Connect Eye Care have been visiting my care homes for the past two years, and I cannot fault the service they provide. They make our residents feel safe, they’re incredibly patient, and they’re wonder... See more
Company details
Written by the company
Connect Eyecare set out to improve everything about mobile eyecare. We started by building an entirely new mobile eyecare service from the ground up, and kitted out our optometrist with industry leading equipment to ensure they are at the top of their game. We designed a visually-soothing uniform that embody our commitment to care, and help reassure our patients they're in good hands.
Contact info
52-53 Cloud Building, Morris Park, 37 Rosyth Road,, G5 0YD, Glasgow, United Kingdom
- 0141 899 0027
- support@ConnectEyecare.co.uk
- welcomeeyecare.com
4.9
Excellent
701 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great experience as always
Great experience as always, the staff are lovely and have a kind, caring approach with our residents within the care home. Connect Eyecare is professional at all times with a warm, friendly manner.
September 15, 2025
Unprompted review
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Sarah and Jenna were beyond helpful…
Sarah and Jenna were beyond helpful today and very patient and understanding. They both explained everything they were doing and took their time when examining and checking over everything. Excellent service. I would recommend connect eyecare.
September 12, 2025
Unprompted review
Reply from Connect Eyecare
Thank you so much for your lovely feedback — and for coming back to review us again Jodie! 😊
We really appreciate your continued trust and kind recommendation. Looking forward to seeing you again soon! 👓💜🤗
- Connect Eyecare
Sarah & Jenna were so very professional…
Sarah & Jenna were so very professional and helpful in every way possible they both put our residents at ease and explained everything to staff as well
September 11, 2025
Unprompted review
Reply from Connect Eyecare
Thanks so much for your lovely feedback Gina! 😊
We’re so happy Jenna & Sarah could make your residents feel at ease and communicate the outcomes clearly to the Care team. Our pop-up optometry clinic is designed to be calm and uncluttered 🧘♀️✨—a peaceful space to help everyone feel comfortable during their eye examination . We’re thrilled this made a difference!
- Connect Eyecare
Connect Eye Care was very organised and…
Connect Eye Care was very organised and delivers a service that closely mirrors the experience of a traditional optician clinic. Sarah and her team demonstrates excellent communication skills and compassionate approach and engaging well with residents living with dementia.
September 10, 2025
Unprompted review
Reply from Connect Eyecare
Thanks so much for the lovely feedback Ner! 😊 We’re really glad Sarah could provide such great care and make the experience feel just like visiting a Connect Eyecare optometry practice. We’ve designed our eyePOD to be a calm, uncluttered space to help everyone feel comfortable and relaxed — especially residents living with dementia. 💜
We really appreciate you taking the time to share your thoughts! 🙌
- Connect Eyecare
Care home visit…
When connect eyecare visits our care home, they are always so friendly and helpful and make all of our residents feel at ease. Excellent service and highly recommended
September 10, 2025
Unprompted review
Reply from Connect Eyecare
Thanks so much for the lovely feedback Cheryl! 😊 We always enjoy visiting Care homes and making sure everyone feels comfortable and looked after. It’s great to hear you’re happy with our service — your kind words really mean a lot to us! 🙌
Looking forward to seeing you again soon! 👓
-Connect Eyecare
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A rushed appointment not nice
The man that delivered glasses could have been less rushed and nicer
September 9, 2025
Unprompted review
Reply from Connect Eyecare
We’re genuinely sorry to hear that your experience didn’t meet your expectations. Our team always aims to provide a service that is friendly, respectful, and never rushed, so it’s disappointing to learn that this may not have been the case for you.
We’d really appreciate the opportunity to understand more about what happened, as your feedback matters to us — and we’d like to ensure this doesn’t happen again. If you’re willing, please get in touch with us directly at support@connecteyecare.co.uk so we can look into this further and do our best to make things right.
Thank you again for bringing this to our attention.
- Connect Eyecare
Gary Wilson's customer service was…
Gary Wilson's customer service was outstanding as regards dealing with a problem with my mother's new glasses which were unsuitable for her. Thanks to Gary after my intervention Gary kindly arranged for my mother to keep her current expensive frames and put new lenses into
them. This was carried out in a timely
manner and Gary arranged for my mother's glasses to be collected via Courier who safely delivered my mother's glasses to
their care. The after service was
outstanding from Gary and my mother was
able to keep the beautiful glasses that both
myself and my partner bought my mother
which hold sentimental value.
August 15, 2025
Unprompted review
Reply from Connect Eyecare
Thanks so much for your lovely message Jackie! 😊 I’m really glad to hear that Gary was able to sort everything out and make sure your mum could keep those special frames. It’s great when we can help preserve something with sentimental value like that. ❤️
We’ll definitely pass your kind words on to Gary — he’ll be happy to hear it! 👍
If you need anything else, just give us a shout.
- Connect Eyecare
Fantastic! 5 out of 5!
What a great service, lovely team -
5 Stars without a doubt.
I had my eye test last week, I was well looked after by Anne Marie and Sarah, made to feel relaxed and comfortable during the eye test and they were very helpful in assisting me to pick out my new specs!
Then very quickly, just a few days later my new specs are ready for use; thanks to Jenni, keeping me updated and arranging swift delivery of my new glasses!
Fantastic service from start to finish!
August 28, 2025
Unprompted review
Reply from Connect Eyecare
Wow, thank you for such a lovely review! 🌟
We’re so happy to hear you had a great experience with us. Anne Marie, Sarah, and Jenni will be thrilled to hear your kind words 😊 It’s great to know you felt relaxed during your eye test and that your new specs arrived so quickly 👓📦
Thanks again for the 5 stars — we really appreciate it! ⭐⭐⭐⭐⭐
Hope to see you again soon!
- Connect Eyecare
We had an amazing experience
We had an amazing experience, sarah and Jenna were very patient with our residents and extremely helpful, everyone felt happy with their experience today, I definitely 100% recommend! very friendly and chatty!
September 2, 2025
Unprompted review
Reply from Connect Eyecare
Thank you so much for the amazing review! 🌟
We’re so happy to hear that Jenna & Sarah helped make the visit such a positive experience for your residents. They’ll be so pleased to hear your kind words! 😊
It really means a lot to us that everyone felt happy and well looked after. Thanks again for the recommendation💜
- Connect Eyecare
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First Class Service
Connect Eyecare always offer a first class service. The team are always patient, kind and very understanding of the specific needs of our residents. They always make sure the residents feel comfortable throughout. We are truly grateful for the excellent service and would highly recommend.
June 4, 2025
Unprompted review
Reply from Connect Eyecare
Thanks so much for the lovely review! 😊
We’re super happy to hear our team is making your residents feel comfortable and cared for — that’s what we’re all about!
We really appreciate your recommendation and can’t wait to see you all again soon! 🙌
And guess what? We’ve got some exciting new innovations coming soon for our Care Home partners — stay tuned, we think you’re going to love them! 🎉💜
- Connect Eyecare
Great Communication and Service.
Great. Communication and service from Connect Eye Care. The staff are all very helpful, friendly and professional, making customers/residents feel comfortable and reassured during the eye test/glasses fitting process.
They also offer a repair service too, responding quickly to a request for repair.
August 20, 2025
Unprompted review
Reply from Connect Eyecare
Thank you for your wonderful review Denise! We’re so happy to hear you noticed how we make residents feel comfortable and at ease—it’s what we do best! It’s great to know you had a positive experience with our team. We look forward to seeing you again soon!
- Connect Eyecare Team
Had a visit from Sarah at connect eye …
Had a visit from Sarah at connect eye care
She fixed our residents glasses and returned them promptly
Great service
She even tightened my own glasses that were falling off my face
August 29, 2025
Unprompted review
Reply from Connect Eyecare
Thanks so much for the lovely review Joanne (!) We're so glad Sarah was able to help during her visit—whether it's tightening a pair of glasses or getting residents seeing clearly again, it's all part of what we love to do. At Connect Eyecare, we’re committed to bringing quality care directly to those who need it most, and feedback like this means the world to us.
We’ll be sure to pass your kind words on to Sarah—she’ll be delighted!
- Connect Eyecare Team
The residents enjoy going for the eye tests
The residents enjoy going for the eye tests due to the fact the eye pod makes it feel like they are visiting the opticians. The service the staff provide is caring and they take the time to know the residents and are very supportive towards our own staff, the after care is excellent and any breakages are dealt with in a timely manner. We are glad we changed service provider.
February 19, 2025
Unprompted review
Reply from Connect Eyecare
Thank you so much for your thoughtful feedback Yvonne! We're delighted to hear our innovative pop-up Optometry Practice experience is making such a positive impact—it’s exactly what we aim for. Building genuine relationships and supporting others is at the heart of what we do. We're so pleased you made the switch and look forward to continuing our community partnership.
– Connect Eyecare Team
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We have been using Connect Eyecare for…
We have been using Connect Eyecare for some time. We always find them to be professional and friendly. They are all well organized and give us plenty notice when we are due an Eye Clinic. The pop up shop provides the feeling of attending an outside optician for our residents.
August 28, 2025
Unprompted review
Reply from Connect Eyecare
Thank you for your kind feedback Lorraine
It’s great to know our pop-up Optometry practice helps create that feeling for your residents — that’s exactly what we aim for.
We really appreciate your ongoing support and look forward to continuing our community partnership.
Connect Eyecare
We’ve had a great experience working…
We’ve had a great experience working with Connect Eyecare. Their mobile eyePOD is a fantastic setup, clean, well-equipped, and designed to provide a “high street optician” feel right within the care home. Their team takes the time to get to know our residents individually, which helps put everyone at ease during their assessments.
They’ve worked in excellent collaboration with our staff, particularly during the most recent clinic held in July, and were highly organised and respectful in their approach. Communication with the team has been excellent, they’re always responsive to any queries or requests, often getting back to us within the same day. We’ve also appreciated their quick turnaround when it comes to repairs on more than one occasion, they’ve come out promptly to fix residents’ glasses when called.
Their service is person-centred, professional, and a valuable support to our ongoing care for residents' eye health.
Whitefield Lodge Care Home
July 28, 2025
Unprompted review
Reply from Connect Eyecare
We really appreciate the kind words! It’s great to know the pop-up Optometry Practice is making a difference — we always enjoy visiting Whitefield Lodge.
Best wishes, Connect Eyecare Team
It took months!
It took months to fulfil our order. There was apparently an outstanding payment issue that I was unaware of. I made a phone call to find out what was happening but did not receive an informative response. There were technical issues too. I am still no wiser in regard to that. This was all complicated by the fact that my Mother suffers from moderate dementia. So she has no recollection as to what has or has not occurred. This renders, you the optician, the primary source of information which most certainly was not available. My Mother is pleased with her new glasses.
August 26, 2025
Unprompted review
Reply from Connect Eyecare
Thank you for taking the time to share your feedback George. We always aim to provide timely and professional care to all our clients.
In this case, the process took longer due to an outstanding payment, which affected the scheduling and delivery of the new eyewear. Additionally, this case was more complex and required several follow up professional visits to ensure the best possible outcome. We made every effort to keep you informed throughout.
We genuinely appreciate your understanding and hope that you feel satisfied with the outcome. If you’re happy with the resolution, we kindly ask that you consider updating your review to reflect the full context of your experience. Should you wish to discuss anything further, please feel free to contact us directly on 0203 1500686
Best wishes,
Connect Eyecare Team
Connect Eyecare did a wonderful job…
Connect Eyecare did a wonderful job looking after my mum and arranging for new glasses for her. They were kind and patient with her and kept me fully informed throughout the process. A big thank you to the team involved…
August 19, 2025
Unprompted review
Reply from Connect Eyecare
Thanks so much for your lovely feedback Janet! We’re really glad we could help look after your mum and keep you in the loop. It means a lot to us.
Wishing you both all the best!
Connect Eyecare Team
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I work in a Carehome’s in Erskine and…
I work in a Carehome’s in Erskine and these guys come in to do residents eye care , I lost my glasses and went to connect eye care and they were so helpful and friendly , got my new glasses delivered to carehome on 19th August 2025 and was so grateful to Jennifer for delivering them , great bunch of guys up at their office in polmadie, thank you so much to Gary and the team
August 14, 2025
Unprompted review
Reply from Connect Eyecare
Thanks so much for the lovely shout-out, John! We’re really glad Gary, Jennifer, and the team could help you out and get your new glasses to you quickly at Rashilee Care home.
You definitely entertained us with the story of how you lost your glasses when you visited our consulting room in Glasgow — it gave us a good laugh!
Cheers for sharing your experience!
- Connect Eyecare Team
Positive Experience
We had our first clinic for our Care Home Residents on the 14/08/2025.
We were blown away by the professionalism, attention to detail and quality of the service.
Our residents have been left feeling very excited and happy to receive their new glasses. They really did feel as though they had been to an actual high street optician and were blown away by the choices they were able to make. Person Centred Optician care at its very best.
August 14, 2025
Unprompted review
Reply from Connect Eyecare
We really appreciate the feedback,and thank you for trusting us for the eyecare needs at this Care home. Best wishes, Connect Eyecare
A real professional approach
A real professional approach - from first contact to final fitting of the new glasses the Connect Eyecare team make you feel that you are the only client they are dealing with.
My Aunt is 90 and the care and respect given to her by `ALISON` was first class and made the whole experience relaxed
August 14, 2025
Unprompted review
Reply from Connect Eyecare
Tom, thank you for the continued trust placed within our team, its a real privilege to support your Aunt. Best wishes, Connect Eyecare
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