We Love Bathrooms Reviews 

Reply from We Love Bathrooms

Aug 4, 2026

Thank you so much for your wonderful feedback! We're delighted to hear that you found our service both efficient and helpful.

It's fantastic to know that our team was able to provide useful suggestions and that their knowledge and friendly approach made a positive impression. We believe that taking the time to understand our customers' needs and offering helpful guidance is just as important as providing great products, so it's lovely to hear that reflected in your experience.

We really appreciate you taking the time to share your comments, and we look forward to helping you again in the future. Thank you for choosing us!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Aug 3, 2026

Thank you for your feedback. We're sorry to hear that you feel disappointed with your experience.

We have reached out to you via Trustpilot because, based on the information provided in your review, we have not been able to identify your order or account, so we're unable to comment on the specific issues you've raised.

We would appreciate the opportunity to investigate this matter and work towards a resolution. Please reply to our Trustpilot message with your order details, and our team will look into your concerns as quickly as possible.

We look forward to hearing from you.

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Aug 3, 2026

Thank you so much for your fantastic review and for your recommendation!

We're delighted to hear that you were pleased with our products, our prices, and our fast delivery service. We work hard to offer great value without compromising on quality, so it's wonderful to know that your experience reflected this.

It means even more to us that you would recommend us to all of your customers. Recommendations like yours are one of the greatest compliments we can receive, and we're incredibly grateful for your trust and support.

Thank you again for taking the time to share your experience. We look forward to continuing to provide you with the same great products and service whenever you need us!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Aug 3, 2026

Thank you for taking the time to leave your review.

We're pleased to hear that you're happy with the product, but we're sorry that your next day delivery did not arrive as expected. Please accept our sincere apologies for the delay in DPD delivering your order. We appreciate that when you've paid for an expedited service, you rightly expect it to arrive on time.

We're glad to know that, despite the delivery delay, you were pleased with the product itself. Thank you for your understanding and for your feedback, which is greatly appreciated.

We hope to have the opportunity to provide you with a seamless experience from start to finish next time.

Kind regards

Stuart
Customer service

Reply from We Love Bathrooms

Aug 3, 2026

Thank you so much for your wonderful review!

We're delighted to hear that your order arrived on time and that you found our service efficient. Providing a reliable and hassle-free experience is something we work hard to achieve, so it's fantastic to know we met your expectations.

Your kind feedback is greatly appreciated and means a lot to our entire team. Thank you for taking the time to share your experience, and we hope to have the pleasure of serving you again in the future.

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Aug 3, 2026

Thank you for taking the time to leave your feedback.

We're sorry to hear that your order did not arrive complete and appreciate how disappointing this must have been.

Unfortunately, from time to time, items can become damaged or separated whilst in transit. As soon as the issue was reported to our Customer Service team, a replacement was arranged and dispatched as quickly as possible to minimise any further delay.

We sincerely apologise for the inconvenience caused by having to wait an additional three days for the replacement to arrive. While issues such as these are thankfully uncommon, we understand the frustration they can cause.

Thank you for your patience and understanding. We appreciate your feedback and hope that, despite this experience, you'll consider shopping with us again in the future.

Kind regards

Stuart
Customer Service0

Reply from We Love Bathrooms

Aug 3, 2026

Thank you so much for your fantastic review!

We're delighted to hear that you were impressed with our wide choice of products, our great offers, and our speedy service. We work hard to provide our customers with an extensive range of quality products at competitive prices, backed up by fast and reliable service, so it's wonderful to know that this was reflected in your experience.

Your kind feedback is greatly appreciated and means a great deal to our team. Thank you for taking the time to share your experience, and we look forward to helping you again with any future projects.

Kind regards

Stuart
Customer Services

Reply from We Love Bathrooms

Updated Aug 3, 2026

Thank you for taking the time to leave your feedback. We are very sorry to read about your comments, as they certainly do not reflect the level of service we strive to provide.

We take allegations such as these extremely seriously. However, based on the information provided in your review, we have been unable to identify any order or correspondence associated with your experience.

To help us investigate your concerns thoroughly, we have reached out to you via Trustpilot requesting some additional information that will enable us to locate your order. Once we have these details, we will review the matter in full, including the concerns you've raised regarding the delivery.

We are committed to investigating every complaint fairly and thoroughly and would welcome the opportunity to better understand what has happened. We look forward to hearing from you so that we can investigate this matter further and work towards an appropriate resolution.

Kind regards

Stuart
Customer Service

Good afternoon Del- Thank you for your response. I can see that your order was with the eBay site and not ourselves. eBay have their own team and I believe they have been in correspondence regarding this with you

Reply from We Love Bathrooms

Aug 3, 2026

Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience.

Having reviewed your order, we'd like to clarify a few points. Prior to delivery, our records show that a text message was sent to the mobile number provided on your order the day before delivery. This included your delivery date, estimated time slot, and a tracking link so you could monitor the progress of the delivery.

When our driver arrived at the delivery address, unfortunately there was no one available to receive the goods, and our records show there was no answer when the contact number provided was called. The tracking information was subsequently updated to advise that the delivery had been unsuccessful.

As outlined in our delivery terms and conditions, failed deliveries may incur additional charges due to the costs involved in attempting the delivery. These charges are advised before purchase.

Once you contacted our Customer Service team, we reviewed the situation and, as a gesture of goodwill, arranged for replacement shower trays to be dispatched without applying the additional delivery costs that would ordinarily be applicable. We can see that these are due to arrive within the next 48 hours.

We're sorry that your experience did not meet your expectations, as this is never our intention. We appreciate your feedback and hope the above helps explain the sequence of events. We remain committed to providing the best service possible and hope the replacement delivery restores some confidence in our service.

Kind regards

Stuart
Customer services

Reply from We Love Bathrooms

Jul 31, 2026

Thank you so much for your wonderful review!

We're delighted to hear that you received brilliant customer service. Providing friendly, helpful, and knowledgeable support is something we take great pride in, so it's fantastic to know our team made such a positive impression.

Your kind words really do mean a lot to us, and we'll be sure to share your feedback with the team. Thank you again for choosing us, and we look forward to helping you again in the future!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 31, 2026

Thank you so much for your lovely review!

We're delighted to hear that you found our website easy to navigate. We've worked hard to make browsing and ordering as simple and straightforward as possible, so it's wonderful to know you had a smooth experience.

It's also great to hear that you're looking forward to your order arriving! We hope it reaches you promptly and that you're absolutely delighted with your purchase when it does.

Thank you again for choosing us and for taking the time to share your feedback. We really appreciate your support and hope to welcome you back again in the future!

Kind regards

Stuart
Customer service

Reply from We Love Bathrooms

Jul 31, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.

Having reviewed your live chat conversation, I can see that a response was sent by one of our team. As we did not receive a reply within the live chat itself, the conversation was automatically forwarded to the email address that was entered at the start of the chat to ensure you still received our response. We apologise if this wasn't apparent at the time.

We're also sorry to hear that you found the payment process difficult and that the absence of Google Pay was disappointing. We appreciate this feedback and will ensure it is passed on to our website team as we are always looking for ways to improve the checkout experience for our customers.

With regard to the sale, we're sorry if the offer was not as clear as it could have been. Customer feedback like yours is invaluable, and we'll review how our promotions are presented to make them easier to understand.

Thank you again for bringing these points to our attention. We genuinely value your feedback, and we hope to have the opportunity to provide you with a much smoother experience in the future.

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 30, 2026

Thank you so much for your incredibly kind words! Reading reviews like yours truly makes our day.

We're absolutely delighted to hear that Jude made your experience such a positive one. She genuinely loves helping customers find the right solution, and her patience, knowledge, and no-pressure approach are exactly what we strive for. We know choosing the right products can feel overwhelming, especially with so many options, so it's wonderful to hear that Jude was able to guide you through every question and make the process enjoyable.

We're also so pleased you enjoyed visiting our showroom. As you said, there's nothing quite like seeing and experiencing the products in person, and we're glad it helped you feel confident in your decision.

Your recommendation means the world to us, and we'll be sure to pass your lovely comments on to Jude—she'll be thrilled to know she made such a difference. Thank you again for taking the time to share your experience, and we look forward to welcoming you back in the future!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 30, 2026

Thank you so much for taking the time to leave us such a wonderful review!

We're delighted to hear that you were pleased with our delivery service. We always do our very best to get orders to our customers as quickly as possible, so it's fantastic to know we were able to get your goods to you the very next morning. Being first on the delivery route certainly worked out well!

We understand that when you're excited to receive your order, every extra day can feel like a long wait, so we're always happy to go the extra mile whenever we can.

Thank you again for your kind words and for choosing us. We really appreciate your support and hope to be able to help you again in the future!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 30, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that you're disappointed with your experience.

We would like to clarify the circumstances surrounding your return request. During our initial conversation, you advised that the bath was still in its original, complete packaging. Based on that information, we explained that, although the item had been with you for some time and was outside our standard returns period for a refund, we would be happy to consider a return for store credit, provided the bath was returned in its original packaging and in a fully resalable condition.

However, when we requested photographs of the bath and its packaging, it became clear that the original packaging had been disposed of and the item was no longer packaged as initially described. Unfortunately, this meant the bath no longer met the conditions of our returns policy. As outlined in our published returns policy, goods must be returned in their original packaging and in a resalable condition for us to be able to accept them.

We appreciate that this was frustrating, particularly as the bath itself had not been used. However, the underlying issue was that the incorrect size of bath had been ordered, and once the original packaging had been discarded, we were unable to accept it back. This policy is applied fairly and consistently to all of our customers, and we are unable to make exceptions where an item can no longer be resold.

We would also like to address your comments regarding our telephone service. While we appreciate that any time spent waiting can be frustrating, we respectfully dispute the suggestion that you were left on hold for "hours". Our average call waiting time over the past month has been just 13 minutes. Although we continually strive to reduce waiting times further, our records do not support the claim of waits lasting several hours.

When you requested to speak with a manager, your case was escalated and reviewed in full. During that conversation, you also advised that if we did not change our position and accept the return outside of our policy, you intended to leave a one-star review. While we fully respect every customer's right to leave honest feedback, our responsibility is to apply our returns policy consistently and fairly to everyone, regardless of whether a review may follow. After reviewing the circumstances, the manager confirmed the same outcome, as the item no longer met the conditions required for return.

We genuinely regret that you have been left disappointed, as this is never the experience we want anyone to have. However, we hope this response provides additional context and explains why we were unable to accept the return in these circumstances.

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 30, 2026

Thank you for taking the time to leave your feedback, and we're sorry to hear that your experience with the returns process hasn't met your expectations.

We understand how frustrating it can be when a product isn't quite right, and we apologise for any inconvenience caused.

Having looked into your return, we can see that your returns authorisation has been emailed to you. If you haven't received it, could you please check your spam or junk folder, as sometimes our emails can end up there. If it's still not showing, please email us at feedback@welove.co.uk, and let us know. We'll be more than happy to resend the authorisation and help get your return moving as quickly as possible.

Thank you for bringing this to our attention, and we appreciate your patience. We hope to have this resolved for you very soon.

Kind regards

Stuart
Customer Services

Reply from We Love Bathrooms

Jul 30, 2026

Thank you so much for your 5-star review!

We're delighted to hear that you found the whole process easy and that you were happy with our prices. We believe that getting great quality products shouldn't be complicated or overpriced, so it's wonderful to know we delivered on both.

Your feedback means a great deal to us, and we really appreciate you taking the time to share your experience. We hope to have the pleasure of helping you again in the future. Thanks again for choosing us!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Aug 3, 2026

Thank you for taking the time to share your feedback. We're sorry to read that you feel this way about your experience.

We take the concerns you've raised seriously. Our Head of Resolutions has been asked to personally review the issues you've outlined and aims to respond to you within the next 48 hours after completing a full review of your case.

We appreciate your patience while this review is carried out and will be in touch as soon as possible.

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 30, 2026

Thank you so much for your fantastic review!

We're thrilled to hear that you received excellent service from start to finish. Our team works hard to provide the best possible experience, so it's incredibly rewarding to know we got it right.

Your kind words and willingness to recommend us to your family and friends truly mean the world to us. Personal recommendations are one of the biggest compliments we can receive, and we really appreciate your support.

Thank you again for choosing us. We look forward to helping you, your family, and your friends with any future projects. We hope to see you again soon!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 30, 2026

Thank you so much for your lovely review!

We're delighted to hear that you found our ordering process quick and easy, and that your delivery arrived promptly. Making the whole experience as smooth and hassle-free as possible is something we always aim for.

It's also great to know that your item arrived well-packaged and looking in perfect condition. We hope that when you're ready to unpack and fit it, it meets all of your expectations and you're just as pleased with the product itself.

Thank you again for taking the time to share your experience. We really appreciate your feedback and look forward to helping you again whenever you need us. Enjoy your new purchase!

Kind regards

Stuart
Customer Service