Quick, efficient, knowledgeable staff that go the extra mile. Delivery service is good, collections a little wait depending on how busy it is. Prices are realistic and products are top class.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service from Wern Wood. Bought railway sleepers for a garden project also postcrete and some screws. Excellent prices, best I could find for all products. Speedy delivery at reasonable cost ( I... See more
I received fantastic service from Wern Wood. Received my insulation order same day which allowed me to get on with the job in hand sooner than I was expecting. They were helpful over the phone as wa... See more
Company replied
Required decking boards and joists for a home project. Ordered the materials from Wern Wood. Price wasn't over expensive and the quality was perfect for the job. Delivery was prompt and delivery staff... See more
Company details
- Lumber Store
- Do-it-Yourself Shop
- Garden Center
- Landscaping Supply Store
- Plywood Supplier
- Woodworking Supply Store
Written by the company
Wern-Wood is an independent timber merchant serving South Wales, supplying high-quality timber, fencing, decking, and building materials to both trade professionals and DIY customers. With a strong focus on value, availability, and reliable service, Wern-Wood is committed to offering competitive pricing, including a Price Match Promise on like-for-like products. Customers can benefit from a convenient next working day delivery service, with the option to select a preferred delivery date at checkout, as well as Click & Collect from the yard. Orders are handled by an experienced team who understand the demands of building projects and aim to provide a straightforward, dependable service from order to delivery. Wern-Wood combines traditional merchant values with a modern, customer-focused approach, making it easier to source the right materials quickly and with confidence.
Contact info
Wharf Road, SA11 2JX, Neath, United Kingdom
- 01639 874760
- david@wern-wood.co.uk
- wern-wood.com
4.4
Excellent
181 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 month
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Delivered in good time
Delivered in good time. Put exactly where my wife asked them to put it, nice and neat
November 10, 2025
Driver was helpful and determined to…
Driver was helpful and determined to deliver despite traffic delays...
November 5, 2025
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Poor delivery service
Amazing quality wood ... just the delivery side of it was a tad to long tuck way over a week to turn up
And no emails to even say when it was out for delivery
September 30, 2025
Reply from Wern Wood Timber Merchants
Thanks for your review, Robert — we appreciate you taking the time to share it.
Sorry the delivery took longer than expected and that you didn’t receive updates — that’s not the standard we aim for. We’ve since made improvements to our delivery scheduling and communication to avoid that happening.
Good to hear you were happy with the quality of the timber.
Thanks again for your order and your feedback.
Delivery was three days later than…
Delivery was three days later than promised and someone in the office kept saying he would phone me back with updates but never did. When the wood was eventually delivered the driver was very good and helpful. This was my second delivery and on the first one I couldn’t fault the service. I will use them again as the wood is good quality
September 29, 2025
Reply from Wern Wood Timber Merchants
Thanks for your review — we appreciate you taking the time to share it.
Sorry the delivery didn’t go to plan on this occasion and that the follow-up wasn’t there when it should have been — that’s not the standard we aim for. We’ve since made improvements to how we manage delivery updates and communication.
Glad to hear the driver was helpful and that you’re happy with the quality of the timber, and we really appreciate you coming back to us again.
Thanks again for your support — we’ll be here when you need us next.
Super quick delivery with top quality timber
At point of ordering I was informed that delivery could be expected in 3 to 5 days. Sounds fair. 18 hours later top quality timber was delivered to the door. Very friendly driver. Will certainly use again.
October 3, 2025
Unprompted review
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Excellent service
Excellent service, prompt delivery with a very helpful driver however two pieces of timber joist were out of shape,Wern timber prices with the lowest of all timber merchants in the area.
August 29, 2025
Long wait for delivery date
Long wait for delivery date, email sent said delivered ,before driver was dispatched.
August 29, 2025
Reply from Wern Wood Timber Merchants
Thanks for your review, Mr Densumbe — we appreciate you taking the time to share it.
Sorry to hear there was a delay and confusion around the delivery notification — that’s not how it should work. We’ve since made improvements to how delivery updates are handled to avoid that kind of issue.
Thanks again for your order and your feedback.
Excellent service
Excellent service and very helpful when ordering materials, can’t ask for more
August 29, 2025
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Can’t believe how much you save going…
Can’t believe how much you save going to see these guys I often drive a 60mile round trip from Burry port.
August 6, 2025
Ordering easy and prompt delivery only…
Ordering easy and prompt delivery only issue is it started they would message to let you know when they would deliver but we only had a phone call when driver was 15 minutes away
August 5, 2025
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Always helpful
Always helpful, full of knowledge, and delivery is always easy. Cheers guys.
July 31, 2025
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