Quick, efficient, knowledgeable staff that go the extra mile. Delivery service is good, collections a little wait depending on how busy it is. Prices are realistic and products are top class.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service from Wern Wood. Bought railway sleepers for a garden project also postcrete and some screws. Excellent prices, best I could find for all products. Speedy delivery at reasonable cost ( I... See more
I received fantastic service from Wern Wood. Received my insulation order same day which allowed me to get on with the job in hand sooner than I was expecting. They were helpful over the phone as wa... See more
Company replied
Required decking boards and joists for a home project. Ordered the materials from Wern Wood. Price wasn't over expensive and the quality was perfect for the job. Delivery was prompt and delivery staff... See more
Company details
- Lumber Store
- Do-it-Yourself Shop
- Garden Center
- Landscaping Supply Store
- Plywood Supplier
- Woodworking Supply Store
Written by the company
Wern-Wood is an independent timber merchant serving South Wales, supplying high-quality timber, fencing, decking, and building materials to both trade professionals and DIY customers. With a strong focus on value, availability, and reliable service, Wern-Wood is committed to offering competitive pricing, including a Price Match Promise on like-for-like products. Customers can benefit from a convenient next working day delivery service, with the option to select a preferred delivery date at checkout, as well as Click & Collect from the yard. Orders are handled by an experienced team who understand the demands of building projects and aim to provide a straightforward, dependable service from order to delivery. Wern-Wood combines traditional merchant values with a modern, customer-focused approach, making it easier to source the right materials quickly and with confidence.
Contact info
Wharf Road, SA11 2JX, Neath, United Kingdom
- 01639 874760
- david@wern-wood.co.uk
- wern-wood.com
4.4
Excellent
182 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 month
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Always helpful
Always helpful, full of knowledge, and delivery is always easy. Cheers guys.
July 31, 2025
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Great service once more
Great service once more. Always competitive and excellent communication.
July 31, 2025
No contact when was being delivered as…
No contact when was being delivered as they said would left messages and talked to them number of times will call back didn't said would have by set date after chasing on contact again didn't turn up had to call and chase again
But when did get here very helpful delivery driver and wood seems good but nit fitted yet due to delivery delays
July 29, 2025
Reply from Wern Wood Timber Merchants
Thanks for your review, Robbie — we appreciate you taking the time to share it.
Sorry the delivery and communication didn’t go as they should have at the time — that’s not the standard we aim for. We’ve since made improvements to how we manage delivery scheduling and updates, so feedback like this has helped shape that.
Glad to hear the driver was helpful when it arrived and that the timber looked good.
Thanks again for your order and your feedback.
Great prices
Great prices, quick delivery and followed instructions.
Great resolving an issue (I created) when I ordered the incorrect size wood in error.
July 11, 2025
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Excellent - wood cut exactly
Very highly recommended! Purchased some marine plywood and they agreed to make a cut in it to my specified dimensions. This was done perfectly down the the millimetre and the wood slotted in easily to its intended spot. Very happy with your service (easy to text chat with via Whatsapp too) Many thanks to you!
July 11, 2025
Unprompted review
Easy to order
Easy to order , prompt delivery, and driver kept us informed,leaving our wood neatly where requested as we were out.
July 11, 2025
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Great value
July 2, 2025
Easy to order good service …
Easy to order good service and delivery was correct and quick
June 30, 2025
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These guys are amazing well priced and…
These guys are amazing well priced and great quality. Also polite and delivered right to my door .Simply the best well done guys if I could give you 10 stars I would fantastic!
June 24, 2025
Unprompted review
Managed to fit my delivery in even…
Managed to fit my delivery in even though they were short staffed. Helpful staff and friendly helpful drivers. Can’t fault them. Keen prices as well.
June 11, 2025
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Will return in future
Have made recent purchases at Briton Ferry and collected and also online for bigger order with local delivery. Very happy with service, products and prompt delivery of items. Staff helpful and friendly. Certainly will be returning based on recent experience.
June 2, 2025
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