I have been with WestHost for over 20 years. They have been reliable in all aspects of our service needs. There is no fuss about their staff wanting to help, whether domain or website they know what t... See more
Company replied
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Did a really stupid thing. While cleaning up some really old email accounts, I deleted a very active email account. Support was able to restore it! Only one possible improvement -- I don't mind w... See more
Company replied
Our website and email have been down during our peak season and is really having a detrimental affect on our profits. We got through to billing, not the issue. Tried live chat and got dro... See more
Company replied
Super helpful and responsive in the last few days. Helped understanding on how new system work. Helped begin the process of updating info. Increased email forwarding capacity to support our site need... See more
Company replied
Company details
Information provided by various external sources
With a large client base comes a diverse range of Web hosting requirements. We have tailored our company around these needs by providing flexible and scalable services. These services include Shared Web Hosting, Cloud Hosting, Dedicated Servers, Reseller Hosting, Domain Registration, E-commerce Tools, Web design, and Merchant Account solutions.
Contact info
517 W. 100 N. Suite #225, 84332, Providence, United States
- +1.435.755.3433
- sales@westhost.com
- westhost.com
4.4
Excellent
899 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick, Responsive Billing support!
Quick, Responsive Billing support! Thanks!
March 19, 2024
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Good reliable service and great…
Good reliable service and great support. Been a customer for 14yrs.
March 1, 2024
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Did a really stupid thing
Did a really stupid thing. While cleaning up some really old email accounts, I deleted a very active email account. Support was able to restore it!
Only one possible improvement -- I don't mind waiting my turn for support, but it's near impossible to NOT do anything else. It would be really helpful if you could find a way ring a bell or flash the text window when the tech is finally available.
February 29, 2024
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Quick and knowledgable support team
Quick and knowledgable support team. Can solve most issues through chat.
February 26, 2024
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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I made some mistakes and Tech support saved me
I tried to do something I really know what I was doing.
I reached out to technical support, they fixed my problem and then broke something else. They kept in constant contact with me while everything was resolved.
This is not the first time they have helped me fix problems due to my own incompentance.
February 15, 2024
Unprompted review
Reply from Westhost
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
A fix is on the way
They reviewed my issue and suggested that a fix would be active in 1-2 hrs
February 14, 2024
Unprompted review
Reply from Westhost
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Service Improved
In the last 8 months or so, I've frequently relied on Westhost's customer service, having been a customer for over a decade. The improvement in service quality is evident and commendable. I'm content with my chosen package and its cost, feeling assured of value.
A recent incident where my server was mistakenly closed reminded me of a past issue when backups were a concern. However, this time, Westhost promptly reopened my server and resumed email service within 5 minutes, showcasing their enhanced efficiency and reliability.
January 26, 2024
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I don't have resolution to my issue
I don't have resolution to my issue. This is my first case opened. I received a response to make a change and the case was closed. I would expect the case would be open until I confirm resolution.
Bottom line: I am still not getting emails to ATT cell phones.
April 5, 2024 update: We moved past a MX configuration issue with correct values. However, AT&T is still blocking emails. After support responded that a blacklisting for the email service at Westhost was cleared, we tested again. Emails are still not getting through and it was uncovered that the IP address range is also blocked. The WestHost technical team has provided updates that they are still working to resolve.
Our testing process is to send a single email to a company recipient who has AT&T cell service. This is via the web based email client provided by Westhost.
Please note we are not mass mailing to phones, only to company cell phones of our technical team to notify when an company issue needs to be addressed. This is approximately 2-3 emails times 4-6 company recipients a week. Of which, only the AT&T cell phones messages get blocked AND this is only 2 phones which are on call once per month.
January 16, 2024
Unprompted review
Reply from Westhost
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The personJannique C who helped me
The person who helped me, Jannique C, was very helpful and incredibly patient with me. Thanks!
January 16, 2024
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The person I chatted with was helpful…
The person I chatted with was helpful and took the time to look into my problem to find a solution.
January 12, 2024
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Fast and helpful tech support
Fast and helpful tech support! Thank you Westhost!
January 11, 2024
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Owen was very patient and helpful and…
Owen was very patient and helpful and solved my issue with clear and efficient chat.
December 10, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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Daniel N was so helpful
Daniel N was so helpful. He stayed with me for two hours (!) while I worked with my site hosting company to resolve several serious errors on my website. He knew what he was doing, even when my web hosting company did not, and was very patient and supportive to resolve things that were well above my 'tech grade'. The feeling when you read the words "Everything fixed now" is such a relief. Many thanks!
December 2, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Super Fast
Super fast. Understood what was going on, what the problem was, the urgency, and took care of it immediately
November 21, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Thank you for being available right…
Thank you for being available right away and solve this issue.
November 10, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Anas was very professional and friendly.
November 9, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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With Westhost for close to 20 years...
I was with Westhost for close to 20 years. No problems, but then... They were purchased UK company, uk2group. Since, I received horrible support. Days without contact.
I finally took all my websites to another company.
I do not recommend!
October 30, 2023
Unprompted review
Reply from Westhost
Technical support is always amazing…
Technical support is always amazing with Westhost! I run into issues when updating my Wordpress websites because I take extended breaks from web design, but whenever I run into an issue their customer support team always helps me with whatever the issue is! The problems are usually user error and they are very gracious with me. :-)
October 21, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great Support!
Westhost support is always very helpful. Samson worked hard and got all my sites running smoothly.
October 18, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
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