I have been with WestHost for over 20 years. They have been reliable in all aspects of our service needs. There is no fuss about their staff wanting to help, whether domain or website they know what t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Did a really stupid thing. While cleaning up some really old email accounts, I deleted a very active email account. Support was able to restore it! Only one possible improvement -- I don't mind w... See more
Company replied
Our website and email have been down during our peak season and is really having a detrimental affect on our profits. We got through to billing, not the issue. Tried live chat and got dro... See more
Company replied
Super helpful and responsive in the last few days. Helped understanding on how new system work. Helped begin the process of updating info. Increased email forwarding capacity to support our site need... See more
Company replied
Company details
Information provided by various external sources
With a large client base comes a diverse range of Web hosting requirements. We have tailored our company around these needs by providing flexible and scalable services. These services include Shared Web Hosting, Cloud Hosting, Dedicated Servers, Reseller Hosting, Domain Registration, E-commerce Tools, Web design, and Merchant Account solutions.
Contact info
517 W. 100 N. Suite #225, 84332, Providence, United States
- +1.435.755.3433
- sales@westhost.com
- westhost.com
4.4
Excellent
899 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Emailing issues
Benjamin L located the issue and fixed it for us. Thank you!!
October 16, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Advertisement
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
I wanted ssl cheap and you hooked me up…
I wanted ssl cheap and you hooked me up for free in about 5 minutes. I just wish you'd notified me when the free ssl program began, I hadn't done it because it used to be too expensive.
September 22, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Daniel was informative
Daniel was informative, knowledgeable, and efficient in solving my problem.
September 4, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
The techs are always on hand and very…
The techs are always on hand and very helpful and 99.9% fix my issues
August 20, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Advertisement
Jannique Campbell is priceless
Jannique Campbell is priceless! Patient, Personable, and very professional. In a very short time she resolved a long time problem I was having. And, she is a Campbell on top of everything. One of my hero's is the 19th century theologian, Alexander Campbell. She has to be related to that remarkable man.
July 28, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very helpful
July 25, 2023
Unprompted review
Reply from Westhost
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day.
Complete lack of technical support
Have had a website with Westhost for several years. In the past when there was an issue we could call and quickly resolve it. I submitted a ticket last week and the problem has not been resolved. I am unable to contact support by phone. I finally got through to a human being by going to sales. I was informed that tech support doesn't have phones. The only way to access them is through Chat or Email. That didn't work. I will recommend all my Westhost web clients move their service to a new provider.
July 19, 2023
Unprompted review
Reply from Westhost
Hi Mark! Thanks for letting us know about your experience and I'm sorry you've not received a satisfactory reply to your issue.
Please get in touch with us directly at client-escalations@uk2group.support so we can discuss this and help with a way forward.
WestHost FAIL, Customer Service Agent WIN!
I have been a customer for about 20 years. WestHost has grown significantly in that time. My five stars are for the agent, Jannique, that just helped me, not for the company itself. I spent three days in a row, waiting on hold for an hour each time trying to resolve my issue. Even though I was #1 in the queue nobody would answer. It wasn't until I called the sales line instead of tech support and spoke to Jannique that my problem was resolved. There is no substitute for talking to a pleasant person who can problem-solve on the fly. I was ready to leave as a customer and Jannique won my loyalty back to WestHost. Thank you.
July 19, 2023
Unprompted review
Reply from Westhost
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day.
Advertisement
this support person solved my problem…
this support person solved my problem quickly and completely after another support person on a prior day did not.
July 17, 2023
Unprompted review
Reply from Westhost
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day.
WestHost tech support are always…
WestHost tech support are always knowledgeable and helpful.
July 16, 2023
Unprompted review
Reply from Westhost
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day.
Horrible customer support.
Email goes down.
Need to get into domain to fix email.
2FA verification code goes to email that's down.
Contact support.
Ask for verification of identity. Last 4 digits of card used 18 years ago?!?!
24 hours later.
"Unfortunately, that information does not match our records."
Ask for government issued photo ID and picture next to face?!?!
24 hours later.
"Unfortunately, that information does not match our records."
What do I need to provide??
24 hours later...
Still not in the account. This problem has been delayed over more than 3 days now because their support WILL NOT respond the same day.
So much for technical support that is available "24 hours a day, 7 days a week, 365 days a year"
And they ask for private personal information and then reject it. IT'S A DOMAIN, NOT A HOSPITAL. Next they're gonna be asking for a social security number.
It would've been so easy to just disable 2FA (which we didn't even want in the first place) so I can just log in. Instead of providing a 4- digit customer support PIN, like what??🤣 I use your service once a year. You think I will remember that??
Don't even know if a human is replying. Email came in broken English.
And I bet they're gonna reply to this review with the same automated negative comment reply. "Please email us at clients-escalation @ uk2group.support"
Nailed it.
July 14, 2023
Unprompted review
Reply from Westhost
Hello Cameron! At Westhost, security is our topmost priority. To ensure the safety and protection of all our valued customers and our system, we conduct regular security checks on all accounts. These measures are crucial in safeguarding your information and maintaining a secure environment for everyone. We're delighted to see that our support team successfully assisted you in updating your account details and regaining access to your account. Should you have any further concerns or require additional help, please don't hesitate to contact us at clients-escalation@uk2group.support
Worsthost. Avoid like the plague.
Been with this webhost for several years now during which time they've gone from a reliable company to the present arrangement which can't be called reliable at all.
Faults:
WHOIS data page FAILS when you try to update entries, which means there's no way to generate an EPP Auth code to transfer a domain name.
Customer support is non-existent. You're lucky if you get a reply to a new ticket. Chat support is "We're working on it" then you hear nothing for a week or more, if at all.
This is on top of my experience from a few months ago when old accounts were transferred to the CHI system with no information about the changes being sent to customers who were left trying to pay bills on the old hosting home page. Incompetence in all areas.
Other options exist. Avoid this one.
July 4, 2023
Unprompted review
Reply from Westhost
Hello! Thanks for letting us know about your experience and I'm sorry you've not received a solution to your issue.
Please reach out to us directly at client-escalations@uk2group.support so we can discuss this and help with a way forward.
Advertisement
Fantastically Patient & Helpful Customer Service!
I had GREAT customer service today, July 3, 2023, from Jannique! I am a senior citizen; my website had gone down (due to billing card update); Jannique guided me through the (to me) complicated process of fixing this problem with such PATIENCE & COURTESY, and success in solving the problem, that I am in love with her kindness! I commend Westhost on providing such attentive and helpful customer service!
July 3, 2023
Unprompted review
Reply from Westhost
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day.
They will not answer the phone
They will not answer the phone - have tried for days. All our gmail emails addresses get bounced back. Tried emailing but heard nothing.
June 18, 2023
Unprompted review
Reply from Westhost
Hello! Thanks for letting us know about your experience and I'm sorry you've not received a reply to your issue.
Please reach out to us directly on client-escalations@uk2group.support so we can discuss this and help with a way forward.
I was having trouble and needed support
I called WestHost support with a technical and billing question. John Q was able to answer both. He suggested I change my plan to one that was 66% cheeper with greater flexibility. He spent quite a lot of time with me and never did I feel rushed. He was patient, polite, spoke clearly and to the point. I hung up feeling that I accomplished more than I had planned.
June 14, 2023
Unprompted review
Reply from Westhost
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day.
I was helped in a proper way
I was helped in a proper way, with succes and by a very patience and friendly employer.
English is not my first language so sometimes it's difficult for me.
June 11, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Advertisement
I had an issue with my email server
I had an issue with my email server. Benjamin on their support team fixed it immediately.
May 26, 2023
Unprompted review
Reply from Westhost
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day.
Always solves the problem.
Tech Support is always able to solve the problem.
May 25, 2023
Unprompted review
Reply from Westhost
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day.
Reply from Westhost
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.