WeTravel Reviews 487

We've been with WeTravel for 5 years and have had a good overall experience with the trip planner and payment solutions being the main reasons we use it. Our account manager is very responsive and a big help. WeTravel also innovates given customer needs, as they send surveys and organize video calls to receive feedback. Their online summits that bring extra value to the travel community as also a plus!

I am happy my agent always responds to my questions.

Great way of payment and very easy to use! I am really happy with the experience with these payment provider.

Daniela gave us a great review of the last 3 months and even a briefly report of how we are managing our account. also, she explained to us the new features that wetravel is working on.

Wetravel is probably a good site for many people. But it is not good for me. When something goes well, it always starts to sag. It takes payments, rejects them, sells memberships to use the panel, and when it starts taking payments, it creates a lot of problems. There was a problem with Sepa payments, I closed Sepa payments. Although the card payments were successful, they were not transferred to my account. I still used my means to make a tour. I am personally in contact with customers. Although the customer did not object, he returned the payments I received. The expenses went out of my pocket, my total loss was 55 thousand USD, and my programs and tours were interrupted. I am both complaining and want my grievance to be resolved.

The platform is very intuitive and easy to use. While also being incredibly sophisticated in all it allows us to offer our client. On the client side we have found that the experience is fluid and self explanatory.
The best of all has been the costumer service. We have felt accompanied during the learning process at all times.
Highly recommended.

Very very Helpful, aleays ready to assist us any time with any topic, acertive and clear help. Congratulations for having Carla Mazzini on your team!!

WeTravel's customer service is excellent—always quick and attentive. My contacts, Nadine and Dominique, always respond promptly and are incredibly patient, helping me with every detail.

It is an excellent platform, reliable and secure, that has helped us boost our tourism business to the next level. Thank you WeTravel.

Great experience working with WeTravel, very intuitive tool for processing payments

High recommendations from me, WeTravel have helped transform my business over the last 2 years. It's very easy to use, I love the functions of the dashboard and being able to see where my leads are coming from. The staff are great especially my account manager Makenna. Everyone is always happy to listen and quick to respond. They take a lot of stress out of running your own business.

Molly at WeTravel has been just amazingly helpful in setting up my first trip on the platform. She makes everything do-able and is very accessible. Kudos to Molly Wenske!

I'm a blogger at onestep4ward.com, I run group trips to the most difficult countries in the world (Congo, Central African Republic, Iraq, Turkmenistan etc) and WeTravel revolutionised my CRM.

My life is a mess, and the trip admin also was. Now my life is still a mess, but at least my trips are organised infinitely better!

Also, their staff are epic. And their customer service, when you need help, is TIP TOP. Unrivalled.

As a new partner of WeTravel there is much to learn and familiarize myself with the platform. I can see without a doubt however, Molly Wenske has made this process as easy possible. She has provided friendly communication, helpful knowledge, and impeccable service.

I would highly recommend her and the rest of the WeTravel team for anyone looking to improve their itinerary service.

WeTravel has made collecting payments easier than ever. The platform is extremely user friendly for both our customers and team. It also doubles as a great marketing tool, allowing us to capture additional interested leads. Their help center is extensive and extremely useful, and we've appreciated the support our rep, Brandon, has provided us over the years. We're excited to see what new features continue to be rolled out in the coming months making WeTravel all the more efficient!

I came to the session with a lot of anxiety about my verification and fear that I would not be able to get it in time. Anders was kind and personable and helped me find and upload all the information that was needed on my laptop. I learned a few things along the way!

Swift replies with truly helpful answers whenever we have an issue. Personal attention from Anders and his team is greatly appreciated. We plan to expand our use of WeTravel partly due to this great support.
Many thanks from Kenya!!

I cannot overstate how much I love using WeTravel to manage my tourism business. I'm a one-person company; subscribing to and implementing WeTravel to manage guest registration has saved me hundreds of hours of time and improved the experience on clients' ends. It's like I have a fully-staffed back office in customer support and trip management. I can't imagine running my business without it.

Carla was great at clarifying a lot of our doubts. Furthermore, it was essential for us to be able to resolve an issue with a transfer to Poland. Thanks.

Right from the very first email discussion we have been so impressed with the WeTravel platform and with the support and onboarding teams. Nothing is too much trouble and over the past few months we have gained confidence in using the platform with the excellent customer support we receive and the knowledge and experience we can tap into. We love how the platform helps bring our wine tours to life and elevate and enhance the overall customer experience. We can highly recommend!