WeTravel Reviews 

519
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the intuitive platform, noting that it greatly simplifies organizing group trips and managing booking payments efficiently. Many users also mention the incredibly helpful support team, pointing out that representatives are responsive and guide them smoothly through setup. However, some customers also noted frustration regarding unexpected credit card surcharges and delayed fund availability after completing transactions. Others reported that unexpected account denials lacked clear explanations or transparent communication from the company. Additionally, a few reviewers experienced significant difficulties reaching customer support when urgent technical problems occurred.

What people talk about most

Payment

Consumers find payment to be ambiguous as experiences vary greatly across different accounts. Many reviewers... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting starkly contrasting experiences... See more

User experience

People report positive experiences with user experience, highlighting that the platform is intuitive,... See more

Service

Customers had ambiguous experiences with service, as while some reviewers praised the helpful account... See more

Staff

Clients share positive opinions on staff, frequently praising representatives for being responsive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the two-tier pricing option (one of which is FREE!) which makes it easier for a Micro Business like ours to use this booking platform. The team behind it all is super helpful. Great Flexibilit... See more

Company replied

Rated 5 out of 5 stars

Using WeTravel has honestly been a big help for my business, Morocco Shade Explore. It made things much easier for my clients to pay, especially the ones coming from abroad. The whole payment pr... See more

Company replied

Rated 5 out of 5 stars

We use WeTravel and we are truly very happy with our experience. Hiba Essalhi was exceptional — always available, very attentive, and incredibly helpful at every step. Thanks to WeTravel’s servic... See more

Company replied

Rated 5 out of 5 stars

I love WeTravel because they make it easy to set up a retreat, look professional and accept payments. The system takes care of the booking and reminders for payment for my travelers.. Thank you for th... See more

Company replied


Company details

  1. Software Company
  2. Payment Service

Written by the company

WeTravel is an all-in-one, cloud-based booking and payment platform designed for multi-day group travel businesses, tour operators, and travel advisors. It simplifies operations by offering tools for itinerary building, instant payment processing, and participant management, helping to reduce booking fees and streamline operations for over 8,000 travel companies.


Contact info

3.6

Average

TrustScore 3.5 out of 5

519 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 2 weeks

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3.6

All reviews

(519)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

High recommendations from me

High recommendations from me, WeTravel have helped transform my business over the last 2 years. It's very easy to use, I love the functions of the dashboard and being able to see where my leads are coming from. The staff are great especially my account manager Makenna. Everyone is always happy to listen and quick to respond. They take a lot of stress out of running your own business.

August 29, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Kudos to Molly @ WeTravel

Molly at WeTravel has been just amazingly helpful in setting up my first trip on the platform. She makes everything do-able and is very accessible. Kudos to Molly Wenske!

August 28, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Amazing CRM system and staff who care

I'm a blogger at onestep4ward.com, I run group trips to the most difficult countries in the world (Congo, Central African Republic, Iraq, Turkmenistan etc) and WeTravel revolutionised my CRM.

My life is a mess, and the trip admin also was. Now my life is still a mess, but at least my trips are organised infinitely better!

Also, their staff are epic. And their customer service, when you need help, is TIP TOP. Unrivalled.

August 28, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Best Regards for WeTravel's Molly Wenske

As a new partner of WeTravel there is much to learn and familiarize myself with the platform. I can see without a doubt however, Molly Wenske has made this process as easy possible. She has provided friendly communication, helpful knowledge, and impeccable service.

I would highly recommend her and the rest of the WeTravel team for anyone looking to improve their itinerary service.

August 20, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your lovely feedback!😊

Rated 4 out of 5 stars

Efficient & User Friendly! Highly Recommended

WeTravel has made collecting payments easier than ever. The platform is extremely user friendly for both our customers and team. It also doubles as a great marketing tool, allowing us to capture additional interested leads. Their help center is extensive and extremely useful, and we've appreciated the support our rep, Brandon, has provided us over the years. We're excited to see what new features continue to be rolled out in the coming months making WeTravel all the more efficient!

August 24, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Anxious Customer Regarding Technology

I came to the session with a lot of anxiety about my verification and fear that I would not be able to get it in time. Anders was kind and personable and helped me find and upload all the information that was needed on my laptop. I learned a few things along the way!

August 14, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Swift and Helpful Support

Swift replies with truly helpful answers whenever we have an issue. Personal attention from Anders and his team is greatly appreciated. We plan to expand our use of WeTravel partly due to this great support.
Many thanks from Kenya!!

August 7, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Best CRM for group tour operators

I cannot overstate how much I love using WeTravel to manage my tourism business. I'm a one-person company; subscribing to and implementing WeTravel to manage guest registration has saved me hundreds of hours of time and improved the experience on clients' ends. It's like I have a fully-staffed back office in customer support and trip management. I can't imagine running my business without it.

August 6, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Carla was great at clarifying a lot of…

Carla was great at clarifying a lot of our doubts. Furthermore, it was essential for us to be able to resolve an issue with a transfer to Poland. Thanks.

May 29, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Our experience of WeTravel

Right from the very first email discussion we have been so impressed with the WeTravel platform and with the support and onboarding teams. Nothing is too much trouble and over the past few months we have gained confidence in using the platform with the excellent customer support we receive and the knowledge and experience we can tap into. We love how the platform helps bring our wine tours to life and elevate and enhance the overall customer experience. We can highly recommend!

July 24, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

WeTravel has great customer service and…

WeTravel has great customer service and the platform is very convenient, straight forward and valuable to me in managing my group travel business. I'm a very satisfied customer.

July 19, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your lovely feedback!😊

Rated 5 out of 5 stars

Finally found We Travel!

The prompt response to my questions through chat and the scheduled phone call with Anders proved to be incredibly insightful. I am so happy to have found We Travel! It offers the professional, attractive, and user friendly itinerary building/ payment security options that I've been searching for, for years.

July 17, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your lovely feedback!😊

Rated 5 out of 5 stars

Very good customer support

We can handle payments in different currencies and pay the suppliers accordingly.
They provide very good support and this is important at the beginning when you are not used to the system

July 9, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your lovely feedback!😊

Rated 5 out of 5 stars

Totally worth it

Works great for our company needs, is super easy to navigate (for us and our travelers) and the support assistance is super efficient.

July 1, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your lovely feedback!😊

Rated 5 out of 5 stars

We Love WeTravel!

Our customers and travelers really love the convenience of working with the WeTravel site. We as a company have enjoyed working with Brandon, as well. The site is user friendly, easy to use, and the recent modifications have fixed a lot of the complaints that we had about the website. My former company generally required the group leader to collect individual checks before sending a few bulk payments during the planning process so my customers have been THRILLED to have so much work taken off their plate as the WeTravel site does it for them!

I will say that it would be great to add a "Sign In" button to every trip page. The most common issue that we experience is travelers making duplicate reservations because they are unsure about how to make their second payment. We direct them to the Sign In button at wetravel.com, but not everyone listens.

Thank you for the great resource for our company!

June 26, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your lovely feedback!😊

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