WGU - Western Governors University Reviews 3,893

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently highlight the positive user experience, particularly appreciating the flexibility to learn at their own pace and the affordability of the programs. Many people found the self-guided structure ideal for their busy schedules, allowing them to complete degrees efficiently. The support from mentors and staff is often praised, with many feeling encouraged and guided throughout their academic journey. However, some customers also noted issues with the proctoring process for exams, describing it as problematic. There were also mentions of inconsistent experiences with customer service, with some people reporting unhelpful responses or difficulties getting clear answers. A few other people also felt that the evaluators and course instructors sometimes provided unhelpful feedback or were not adequately aligned, leading to frustration.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff. While many reviewers praise the kindness,... See more

User experience

Consumers generally express high satisfaction with the user experience, particularly praising the flexible,... See more

Customer service

People report ambiguous experiences with customer service. Many consumers express frustration with a lack of... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers express dissatisfaction, citing a rigid... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise the affordability, flat-rate tuition,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

WGU was a great way to earn my MBA! I loved being able to go at my own speed and prove my competence without having just to spend time with my butt in a seat. It's a great way to earn your degree if y... See more

Company replied

Rated 5 out of 5 stars

WGU made getting a master's degree possible for me. Though I am a teacher, wife, and mother of two active boys, I was able to complete my degree on my own timeline. I could work at my pace and still... See more

Company replied

Rated 5 out of 5 stars

Because WGU is competency-based, I completed a two-year master's degree program in four and a half months. I worked my tail off, but it is doable. Because I did this, I only paid for one semester, whi... See more

Company replied

Rated 5 out of 5 stars

I am a single mother with a full time job. My daugher is involved in extracurriculars so we stay busy. I was able to complete my program at my own pace and I made my own schedule with class work. All... See more

Company replied


Company details

  1. #4 of 4 best companies in University

Written by the company

Here at WGU, we believe that talent is universal—even if opportunity isn't. Higher education is the best way to bridge that gap, but traditional higher ed wasn't built for the realities facing many of today's students. So we created a university focused on expanding access to education around the country. We've innovated with students in mind, giving them the flexibility and freedom they need to succeed in today's workplace.


Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

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Rated 5 out of 5 stars

Everything was easily accessible

Everything was easily accessible. Also, the support from course instructors and program mentors helps alot too.

June 4, 2025
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Reply from WGU - Western Governors University

We are so glad you found everything so accessible, Johnathan! We really do want to support our students, and are so grateful that our Course Instructors and Program Mentors here are committed to that! We love student success!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, we wish you the best! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

I really loved the flexibility to work…

I really loved the flexibility to work at my own pace as life allowed- fast at times and slower at others. I had great support from my program mentor and instructors. I felt like they all wanted me to succeed.

June 4, 2025
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Reply from WGU - Western Governors University

We agree, Britney! Programs that are designed to aid with your busy lifestyle are exactly what we strive to provide at WGU, as well as the faculty support! We do want you to succeed, and look at you! You did! We hope you are very proud of this major accomplishment.

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree! We look forward to what you do next! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

Life-Changing Experience – Highly Recommend WGU!Earning my Master’s Degree through WGU…

Earning my Master’s Degree through WGU was one of the best decisions I’ve ever made. The support I received throughout the program was outstanding. My program mentor was incredibly helpful, always available to guide me, encourage me, and keep me on track.

The flexibility of the program allowed me to balance my education with work and life responsibilities, and the quality of the coursework truly prepared me for the next step in my career.

WGU’s commitment to student success is unmatched, and I’m proud to be a graduate. I highly recommend WGU to anyone seeking a supportive, affordable, and flexible path to a degree.

April 18, 2025
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Reply from WGU - Western Governors University

That is so cool to hear your feedback on this! This is what we love to hear! This is just the type of experience we strive to bring to our students, and we are so glad you found that our staff support, flexibility, and affordability were just what you needed! We agree, we are committed to student success, and this is a big reason why we started WGU! To bring students like you opportunities to excel, get their degrees, walk away with newfound knowledge, and be ready for what's next! Thank you again for sharing this. It is always uplifting to read reviews like yours!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! We're excited for what is in store for you! Congrats on your new degree! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

I enjoyed my Master's program with WGU!

I enjoyed my Master's program with WGU. I had good instructors and a good mentor. Thank you!

April 1, 2025
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Reply from WGU - Western Governors University

Nicole, this is wonderful to hear that you had the support from our staff that you needed! This is something we pride ourselves on here at WGU, making sure students have what they need! We are glad you enjoyed your time here!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, can't wait for what's next! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

An Amazing School

The way that I could learn on my schedule helped not only to be able to flexibly learn important details in the courses, but it also allowed me to learn very important skills like self-discipline, motivation, and resilience. The instructors, mentors, and coaches were all amazing and truly helped me to succeed in this environment and helped me get through all of the setbacks I would face.

March 12, 2025
Unprompted review
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Reply from WGU - Western Governors University

Scott, this is awesome to hear! Flexibility, staff support, and success are all parts of a whole here at WGU! We are glad to see you succeed and that you felt uplifted during any setbacks you had! That is the true spirit of WGU: overcoming! Thank you for taking the time to write this.

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, we wish you the very best! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

My WGU experience

I’ve really enjoyed the platform that WGU has created—it worked exceptionally well for me as an adult learner returning to school after more than 35 years. I appreciated the ability to study independently and progress through my courses at my own pace. One of the highlights of my experience was the relationship I built with my mentor. Her support was invaluable, and it was a true pleasure to finally meet her in person at the Commencement ceremony.

That said, there were a few aspects of the program that I felt could be improved. Specifically, the number and type of required courses sometimes felt excessive. I would have preferred to focus more on classes directly related to my degree. A few courses seemed redundant, and I often found myself questioning why I needed to take them—especially when I had already completed very similar coursework within the same program.

July 21, 2025
Unprompted review
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Reply from WGU - Western Governors University

Orlene, thank you so much for sharing this with us! Your experience with our flexibility is something we strive for, as well as your relationship with your Program Mentor! It really takes a village to support each other here! So exciting you got to meet her!

Thank you for your feedback as well on the program structure. We are always looking to improve, and rest assured, your concerns will be passed directly to the proper department.

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! We wish you the best and congrats on your new degree! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

Best decision for your wallet!

At WGU I was able to obtain my Masters degree in under a year and propell my career forward. Their faculty was knowledgeable and helpful and the program was cost effective. Competency based learning also helped move the program at an appropriate rate for learners.

December 9, 2024
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Reply from WGU - Western Governors University

That is wonderful to hear, Paxton! We love to provide flexible options for our students and offer our Competency-Based Learning models so you can truly benefit from the college experience! We are also glad to hear you found our staff to be knowledgeable and helpful. We love to support our students in their endeavors!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, we're excited for what is next for you! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

WGU is amazing

I loved my experience at WGU! I had always wanted to return to school to earn my Master's Degree, but like so many other working adults, I didn't have the time or money to afford graduate school at a traditional brick-and-mortar university. I eventually found WGU and was able to enroll in a program that aligned with my job (specifically, Master of Education, Education Technology and Instructional Design).

It was an amazing and informative program that let me work on my own time. They had a variety of videos, useful readings, methods for checking for understanding, mentors who checked in with you, and relevant assignments. Best of all, I could work at my own pace. Sometimes I was busy and couldn't even think about school for awhile, and that was ok. Other times, I had more free time and was able to catch up and even accelerate.

I loved the competency based method. There were some classes I was already well-versed in so I just went straight to the Objective Assessment and passed it. The Performance Tasks were also relevant to my degree/job and even fun. It never felt like busy work for the sake of busy work.

I will say that it's important for prospective students to know how to manage their time and focus. You have to have a sense of time management and work ethic. Make sure you have a decent computer and a dedicated space, especially for the proctored tests.

Overall, it was an amazing program. I hope one day to hear that WGU is offering doctoral programs!

May 15, 2025
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Reply from WGU - Western Governors University

Belinda, this is incredible to hear! You taking the time to write this review means a lot to us, and you clearly put a lot of thought into sharing your experience with us here! We also love the flexibility and Competency-Based Learning Model! We really want our students, who are usually working adults who already have busy lives going on, to really take charge of their education! Glad to also hear that assessments met your expectations, and you implemented valuable time management skills! We will pass along the feedback to the proper department about new program offerings. We are always looking to expand WGU!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! We really wish you the best with everything, and congrats on your new degree! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

I'd recommend WGU to anyone!

It was so convenient being able to work at my own pace, the competency based program makes sure you really learn the material, the professors were so patient and helpful, and the course advisors were amazing and attentive!

May 13, 2025
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Reply from WGU - Western Governors University

Thank you for your recommendation, Sarah! We really do love being able to offer our Competency-Based Learning Model to be able to pave the way for our students to succeed! With that comes our staff support! It really takes a village sometimes, and we want you to succeed! So, we are glad to hear this experience met what you needed!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, we're excited for your future! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

The University for YOU

Working full time, I thought finding a university that fit my lifestyle would be nearly impossible. Before choosing WGU, I researched several MBA programs that were flexible, affordable, online, and accredited. I narrowed it down to three options, and WGU stood out for three key reasons:

1. Tuition: WGU charges a flat rate per term—so the faster you finish, the more you save. If you’re self-paying, there’s a monthly payment option, and if you need a loan, that’s available too.

2. Program Structure: You study at your own pace with full access to course materials. A dedicated mentor guides you throughout the program, and each course has instructors available for support. You can also join live virtual classes and cohorts for a real classroom feel.

3. Supportive Community: The faculty and staff are incredibly approachable and helpful. I always felt supported and encouraged, which made a big difference during my journey.

WGU isn’t just flexible—it’s empowering. It made achieving my MBA while working full time not just possible, but meaningful.

May 21, 2025
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Reply from WGU - Western Governors University

Wow, this is such a beautiful statement of your experience, Junavi! Thank you for sharing! We're so glad that you found tuition here to be affordable, the program structure and support were what you needed, and that the community brought you closer to the student experience we hope all students have, even while online! We also strive to have that flexibility to help you achieve your goals!

Here's a link to our Refer-a-Friend program if you'd like to invite your friends and family to learn more. If they do, you'll get some WGU swag to enjoy too! Congrats on your new degree, we can't wait to see what's next for you! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 3 out of 5 stars

It was great before but the military…

It was great before but the military support is the worst one there now a days. Do not want to listen to the concern of the students.

July 14, 2025
Unprompted review
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Reply from WGU - Western Governors University

Thank you so much for taking the time to write this review. It is regrettable to hear the experience was not up to par with what you needed. We are always looking to continuously improve the student experience, so we truly appreciate your feedback. I have passed your review along to the proper department.

Rated 1 out of 5 stars

WGU's Financial aid Lies and blocks student aid

WGU will let you move through the program as fast as you want, but their finaid department is full of liars and frauds who will purposely block you from receiving the full cost of attendance, leaving you unable to pay your housing expenses for several months of your full-time enrollment. Do not recommend- go elsewhere.

July 9, 2025
Unprompted review
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Reply from WGU - Western Governors University

Thank you for sharing your experience. We're truly sorry to hear that you encountered difficulties with the financial aid process. At WGU, we strive to support our students both academically and financially, and it's concerning to hear that you felt misled or unsupported.

Your feedback is important, and we take these matters seriously. We encourage you to reach out directly to our Student Services or Financial Aid team so we can better understand your situation and work toward a resolution. Our goal is always to ensure that students have the resources they need to succeed.

We appreciate your time and honesty, and we wish you the very best in your educational journey.

Rated 1 out of 5 stars

For a place that teaches cyber security…

For a place that teaches cyber security and computer things their website is trash it constantly crashes and half the stuff doesn't work as intended and the people who are supposed to help you either never get back to you or are clueless on how to help you with basic things. took me over 6 months to start due to their incompetence and them just not returning my calls or calling me for our scheduled meetings. also their IT help desk sucks they must have also went to school here.

July 1, 2025
Unprompted review
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Reply from WGU - Western Governors University

Thank you for sharing your feedback. We're truly sorry to hear about the tech issues you experienced, as well as your experience with staff support. We understand how frustrating that can be, and we appreciate you bringing it to our attention with your review. We do value your feedback; and we would like you to know it is taken seriously. We've shared your review with our teams to ensure we are continuously improving the student experience. I would also invite you, if you have persisting issues, to please reach out to the IT Service Desk. We do want to do our best to help, and ensure the issue is resolved. Thank you again.

Rated 1 out of 5 stars

MSDA program is terrible

I completed my undergraduate through WGU and it was a seamless experience. I enrolled in the MSDA program (the new one) and it’s evident this program was rushed. Performance assessments lack clarity and “course instructors” have no idea how to interpret the required tasks or assist with questions. Scheduling a meeting with a “course instructor” is a waste of time. Course materials provided often have nothing to do with the course. Evaluators and “course instructors” are rarely on the same page. Expect your performance assessments to be returned frequently due to that. The quality of this program is less than that of a local community college. Please don’t make the same mistake I did.

June 25, 2025
Unprompted review
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Reply from WGU - Western Governors University

Thank you for sharing your feedback. We're truly sorry to hear about the misalignment you experienced. We understand how frustrating that can be, and we appreciate you bringing it to our attention. We do value your feedback; please know it is taken seriously. We've shared your review with our teams to ensure we are continuously improving the student experience. Thank you again.

Rated 5 out of 5 stars

As a graduate student of Western…

As a graduate student of Western Governors University (WGU), I can confidently say that this institution has exceeded my expectations in both flexibility and academic rigor. The competency-based learning model allowed me to progress at my own pace, accelerating through subjects I was already familiar with while spending more time on new or challenging material. This was especially helpful as a full-time federal employee and military veteran balancing work, life, and education.

WGU’s coursework is practical, industry-aligned, and relevant—particularly in the IT and cybersecurity fields. The integration of recognized certifications within the degree path added immediate value to my career. Faculty and course mentors were responsive and supportive, and the online platform was user-friendly and intuitive.

I highly recommend WGU to working professionals looking for a flexible, accredited, and respected pathway to advance their careers.

May 8, 2025
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Reply from WGU - Western Governors University

Wow! First of all, Sohail, I want to personally thank you for your service to our country! We are so happy to hear that our Competency-Based Learning Model helped you with flexibility and that you found our coursework relevant to building your skills! We hope that you can carry this newfound knowledge with you and be successful! We also want to ensure our course relevancy and user friendliness are up to par with the current career market, so we are pleased to hear you found it to be what you needed! WGU also takes pride in meeting accreditation standards. We are so glad to hear that staff support was exemplary! We want to see our students succeed! We are so grateful to have students like you and appreciate your review. Thank you so much for taking the time to give a recommendation!

Here's a link to our Refer-a-Friend program if you'd like to invite your friends and family to learn more. If they do, you'll get some WGU swag to enjoy too! Congrats on your new degree! We can't wait to see what's next for you! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

Truly the University of "You"

WGU gave me the opportunity to complete my degree, which I first started 15 years ago. Life happens, and sometimes our goals take longer to achieve than we plan. I am truly grateful to have found WGU, as they helped me turn my long-held dream into a reality. The instructors, program mentors, and support staff are professional, knowledgeable, and genuinely committed to student success. The courses are thoughtfully designed for today’s workforce, with material that is both relevant and immediately applicable. Don’t let the “online university” label mislead you, WGU structures its curriculum and assessments in a way that allows you to directly apply your learning to real-world situations. While some courses may be challenging, you are allowed to complete coursework at an accelerated pace with the support of your mentor and instructors. Their investment in your success is clear every step of the way. I thoroughly enjoyed my time studying at WGU and would gladly pursue another degree with them.

April 29, 2025
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Reply from WGU - Western Governors University

Wow, what a journey! This was incredible to read, honestly! You really took the time to make your dream a reality, like you said. And I agree, everyone will look different in their educational journey! That is the beauty of WGU: we want to give students in similar situations a fair shot to finish! We're glad you found our curriculum and staff support, along with our Competency-Based Learning Model, to be structured as you needed them to be. And we would love to have you back as a Continuing Graduate should you decide to return! Your experience is a true testament to why we do what we do here at WGU, so I really want to thank you for sharing such a motivating message! We hope you'll be in touch!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, we're excited to see what you do next! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

Great School

Having done my BSN with WGU made going through the MBA program easier. What really made a difference with the MBA program was my mentor. She pushed me in a good way, and I owe her big time! I do believe this is the difference with other programs, which is that WGU has great mentors who are former students who can relate.

April 30, 2025
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Reply from WGU - Western Governors University

We're so glad you came back to attend with us again, and that you found the process to be what you needed, Amy! That is incredible that your Program Mentor was so supportive, as this is what we strive to have here! While our students are incredible in their own right, our staff support is going to be pivotal to success, and we want our students to feel motivated! Thank you for sharing your experience with this!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, looking forward to seeing what you do next! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

Allows you to use your professional…

Allows you to use your professional experience to accelerate unlike most traditional colleges. Also, WGU is affordable and flexible.

June 12, 2025
Unprompted review
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Reply from WGU - Western Governors University

Cheyenne, thank you for taking the time to share this! We really do our best to make sure students can utilize their knowledge through our Competency-Based Learning Model! We really do try to take the time to make this flexible and affordable too, in comparison to the current market for school!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, we're wishing you the best! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

Great School

Great School, Great Experience, and dont think that every class is easy because there will be one, two or three that will have you stuck longer than you thought.

April 17, 2025
Unprompted review
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Reply from WGU - Western Governors University

Thanks for the awesome review, Brandon! I feel like that is a fair reminder to students. College isn't always going to be easy, but we try to pave the way for it to be achievable! Way to work hard and push through!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, we can't wait to see what you do! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 4 out of 5 stars

The ceremony was very organized

The ceremony was very organized. I was wondering how they were going to get more than 500 students across the stage on top of speeches in less than 2 hours, they did it. If you have someone who needs a wheelchair remember to get it from the garage because you were not allowed to bring it outside and it was a little far if you needed to have someone walk to the door. Also have cameras ready because by the ceremony not being in alpha order it was hard to get a nice pic because you did not know when the graduate was coming out. Also remember to smile there were a lot of pics being taken by the WGU team. My family and I enjoyed Kentucky, the alumni celebration and the welcoming committee the staff was very hyped and accommodating.

June 7, 2025
Unprompted review
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Reply from WGU - Western Governors University

Thank you for sharing your Commencement experience! We're so glad the setup met your needs and that you enjoyed the hype. We love celebrating our grads!

We appreciate your feedback and want you to know that WGU follows ADA standards and aims to make events as accessible and smooth as possible. I’ve shared your comments with the right team, and students are always welcome to reach out to our Student Disability Services for support.

Also, if you'd like to share WGU with friends or family, check out our Refer-a-Friend program. You’ll even get some WGU swag as a thank-you! https://www.wgu.edu/lp/programs/owls-nest.html

Congrats again on your degree, we can’t wait to see what you do next!

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