Whataburger Reviews 141

Me and my family have been a customer of whataburger since they start but about 3 Months Ago I found out a big difference on flavor their meat doesn't taste the same and is ticker it taste like soy.
Their service is not good as it use to be and I found out that is a new owner and the new owner reduce labor workers and that is why their service is to slow and bad.
Unfortunately those use to be the only burgers I like I'm going to miss them
I'm going to miss their burgers

I have called both customer service and asked for the issue to be escalated. Each time they promise to call and they never do!!! Now what?? They took my points (around 4k) and they have not returned them. They also promised to add 950 pts for any inconvenience and even those points were never issued. The following detailed complaint has been sent to the Corporate Whataburger office on numerous occasions:
CRM:06940044357
Hello!!!  I have not received any correspondence since 9/26/24 and I was assured by customer service that the escalations department would contact me!!!!!  Who do I escalate these issues to???  I was at one of your stores this morning and had I been able to use my coupons I would have saved money for me and my family.  Would someone please return my original points balance please!!!  They should never have been removed!!!!  I would like to speak with someone in escalations asap.  Thank you for your consideration.

Very polite and great customer service..
Aden
Skyler
Both guys was so nice and polite Athens Al

I went to the one off Blue Mound Rd off 820 for breakfast. I waited in line for a taqicito and Dr Pepper for 25 minutes. Oh and they were out of Dr Peppers. Got to work and they charged me for hash browns that were over cooked and I did not order. That's probably what held up my order. Why do you just assume I want the meal, if I wanted the meal, I would ask for it. What ever it takes to make your bottom line look better. The car behind me got their order before me. 25 minutes made me late to work, thanks....

The whataburger on 66/Dalrock in Rowlett Texas is absolutely the worst place ever…
My husband receive a sandwich with a piece of glove in it… he took it back… no apologies, no refund just received a new sandwich which he couldn’t eat by the time he got home he was disgusted and I never took a bite of mine seeing that he had a piece of glove in his…. We called corporate made a complaint and still haven’t received a call back from 7 days ago… later that night my step daughter went to the same location not knowing this had happened earlier to her dad and she ordered a sandwich which was wrong they made a different sandwich again it was wrong… she didn’t check the 3rd time because she was in a hurry… again it was a total different sandwich than she asked for.. they did tell her to come and get a new sandwich the next day.. but this is ridiculous that not one person has reached out to us seeing there was a foreign object in my husband’s sandwich
I guess we will be taking the next step since we can’t get a call back.
Yes we took pictures

the new whataburger on 16th street in orange tx, we made our order, a no 1 with mayo and lettuce only, extra lettuce was requested. plus a no 2, no tomato with mayo instead of mustard. the no. 2 was right, theno. 1 was not even close to what was ordered. both burgers were cold and french fries were cold as well, we asked for some hit fries and never received them. obviously the young lady working the counter was busy flirting with a another male emplyee
. this happened at 5;45 pm on 9/8/24, Sunday evening. we will not be going back to this place if business again.

So what I like is the food the food OK you know that’s good but the drinks like they were like uncarbonated and then we told the lady if we could trade for a milkshake we could pay the difference and she said no we cannot do that so we were confused, but we just asked her refund and they wouldn’t give us a refund so she was giving us attitude and she was like she would be smart about it so she was like no my manager said it’s good. It’s fine. We don’t have the same taste buds now. And we got a milkshake. It wasn’t full. The syrup was all on one side like if you’re gonna make it please make it right.

I’ve been all over the US and I’ve tried several Whataburger locations. Yes, even before they sold to the Chicago company. The absolute worst fast food restaurant I’ve ever experienced. Always cold, soggy fries, and a dry, bland burger. I’m baffled by their success.

Meat barely warm ,cold bun meat tasty greasy ,bun also was stale.

Whataburger's food is good, what I am really disappointed in is their practice of wanting to keep my change. Each time (well, 90% of the time) I visit the drive through the employees ask me if I want my change. Why wouldn't I want my change. When I asked him what they would with my change, he said, "Give it to my boss". Are the supervisors and owners aware of this unscrupulous practice?

Visited store in Colorado Springs @ garden of the Gods.
Ordered 2 combo meals, server asked if we wanted cheese I said yes and asked for green chili also.
When she told me the price I was shocked I was expecting to pay a bit extra for the cheese and the chili but not 38.00 for 2 combos. The server explained the increase was due to adding cheese 2.00 per burger and another 1.80 per burger for the speck of diced chili. She did say that she realized it was expensive but said the food was worth the price. I paid ( reluctantly) since the order had already been placed. Sorry to say I was NOT impressed with food and will never go there again.

Cold food. Fries and chicken sandwich were cold. Complete waste of money. Will never eat there again.

Cold food. Fries and chicken sandwich were cold. Complete waste of money. Will never eat there again.

Very disappointed in my #1 meal at eastchase. Tastes like oil has not been changed in months.
Bun soggy,patty cardboard.
Not at all what I remember.
Very Sad.

The service was rude and slow and burger was not made the way it was asked to be made this used to be a really good Whataburger slowly going downhill

Listen very carefully to the customers order! We stopped by for one jalapeno burger, one small burger and 1 order of large fries. What was rang up....
One Jalapeno burger one jr burger one small fry
Two large fries , one ice tea, one sprite $23.00!!! My husband was to nice to make her correct the order . He stated that she told him I'm sorry I just assumed that 2 meals was what you wanted.WTH.extemly disappointed in the service definitely need to train the help better. Now I will be honest and say the food is great, but watch the help. They might assume what you were saying instead of clarifying it. Mrs D Craven

I like their food just fine. When you are allowed to order it. One day they have people taking orders, the next day the speaker is taking orders, they put no signs up either way and it's your guess which it is today. The order box was talking today so when I went to the window, the woman told me I am supposed to wait until it talks and then order. She didn't even offer to take my order. So I left. For the last time. This isn't the first bad experience I've had at this location.

Normally, I don't write bad reviews no matter how horrible the experience. However, I had to take the time. I went through the drive-thru and order the Chicken sandwich meal. After I received my food, I proceeded to eat my fries first. The fries were hot and seasoned with the perfect ratio of salt. Then, I opened the chicken sandwich and was ready to attack. The initial look of the sandwich looked fine... no issues. When I bit into it, the chicken felt really cold and wiggly. Immediately, I took an extra look and has to spit everything out. Just as I thought, the chicken was completely raw and uncooked. I returned to the restaurant and spoke with the manager. The manager freaked out and offered to remake my meal. I was so traumatized that I just,asked for a refund. This happened at the Whataburger in Denton @Loop 288.

Whataburger disappointed me, every other morning I ordered the pancake platter which came with three stacks, sausage hash brown and drink and I order an extra sausage, well I feel cheated because the pancakes use to be really big and fluffy now they are half the size, I will return to waffle House since Whataburger changed upon me