Whataburger Reviews 141

Order #108044946 - I ordered from the app inside the store and then let the gal at the front counter know I was there and she gave me my cup and I waited. It had stated on the app my order would be ready in about 5 minutes. I sat there waiting for 15 minutes watchung people come and go and then asked at the counter where my food was when it became apparent I wasn't being served. I was sitting inside the store the entire time with clear view of the counter from thr moment I placed my order until I went to find a staff member. I was apparently invisible even standing at the counter looking at employees who looked past me or turned around. When someone finally acknowledged me I was told it was already picked up and then that it was almost done. It was sitting there the entire time under a heat lamp. Whrn I got home the burger was soggy and room temperature and the chicken "wings" were hard room temperature nuggets of bland breading and more like popcorn. Chicken. I couldn't believe what I paid for this garbage. Tysons frozen popcorn chicken for half thr price would have been better quality and value. I will not go to another whattaburger and tell my friends to save thier money it isn't worth it.

U need to keep dr pepper shakes on the menu or keep them available for longer time. Thry r great tasting and is the number 1 reason why we go there.

Brandy it's a great experience

Half an hour for two sandwiches.
What the hell is that about?

Been going to Whataburger for a very long time. Started with regular Whataburger, then went down to Whataburger Jr. Stopped ordering both because was getting heartburn. They now have "for a limited time" a Bacon Steakhouse Double at $9.99, plus tax & I've ordered it 3 times. Not once did I get heartburn. Is the meat on steakhouse far better & is that why it costs more? That's okay because I cut it in half & eat twice.

I ate there Sunday and they was busy and doing a great job. I was very impressed they work together so well.The short manager Talks to the crew tells them Good Job You guys to me that's impressive.

I went through drive through and used my rewards for a cinnamon roll plus I ordered a biscuit. They asked using app, I said yes. When I paid they charged me for my cinnamon roll. I said hey u charged me, she said that your fault I'm new at the window. She left came back and said ur just going to have to have it go back to your app. The thing is I didn't want to pay for it. I was trying it for the first time. She was rude so I told her thanks for letting me know it was my fault you failed to do your job. Frustrating!

I ordered and went to the window to pay and gave my card and then there was an arm sticking out the window holding my card,no receipt and just shut the window.The drive thru since they don't know how to use the 2 window system they just have you pull up and will back up the drive thru.The person opened the drive thru window and asked me what my what my order was and I asked you don't know and then was asked did you pay.What kinda of Circus are you running here and calling it a service business which is a joke!!!

I waited 35 minutes in drive through for two chicken patties for my dogs. It would have been a lot faster for some to walk but since I can’t walk, I’m captive to your lack of performance. The boy at the window at least said I’m sorry but I’m not looking for apologies but reasonable service. This is on going and definitely needs fixing. There were plenty of workers inside but no one seemed to know or care about the customer

Order took 30 min, was cold, cashier had to get keys to unlock register to give me my $10 change he forgot to give me. This store #1361 is the slowest ever. Food is lousy.

I waited for service and employees saw me and didn’t acknowledge me they were in the kitchen talking and one was cursing while customers were in the restaurant. This was the establishment located closest to the Austin Texas airport.

food was great..sales girl pleasant...I WISH A LARGE CUP OF ICE!!!! I will PAY for the cup and ice. I ask EVERY visit,she smiles says she will then I receive a medium cup of ice then tells me it is manager/corporate policy.,,,I WISH A LARGE CUP OF ICE!!!! $14 for breakfast and have to fight over frozen water and Styrofoam?

Whataburger is amazing. When I think of Texas, I think H-E-B, Rangers Baseball, and Whataburger! First of the Whataburger Motto is 'Cooked when you order' and that couldn't be more true! My usual meal is the Honey Barbeque Chicken Sandwich and Root beer to drink. The Sandwich is so moist and tastes amazing and I am always given a large drink. Overall review if your Texan you should come here.

i ordered 25.00 Dollars worth of food and asked for a few ranch drsssing and was told to pay for it. ive never payed for ranch and upset that im being charged for sauce. i also asked for extra mustard and got none. Please remember that your not the only restaurant in town that makes burgers. you will receive 0 stars from me on your survey reviews, social media reviews, and online Google search reviews until this is corrected company wide. everytime i go to visit this location snd order. no exceptions. 50 cents for a few squirts if sauce its ridiculous.

I was given Cold French fries. This is not the first time. This restaurant is very popular for serving cold hamburgers or fries. Please understand, if this continues, your restaurant will close just like many other restaurants that serve poorly.
#985
Partner Michael Foster

Went to this location today Whataburger Akers Mill rd, Atlanta, GA for the first time, and probably my last. Went around 2:10 it was only 3 cars in line. Despite hearing people from my office talk about the experience they had I decided to give a try since it is literally 1 minute from my office. I was in line 35 minutes just to get to the window and receive my food and it was cold. I had a whataburger combo. Fries cold, burger cold and the sandwich looked old. The only thing I got for my 10.00 I could enjoy was the coke. Food had to go into the trash.

went to the new location in sulphur la and it looked like they were short handed but i waited and they were not that busy. the girl working the front looked very new like she needed motr traing . she was nice but needed help . i noticed the people waiting in line had been there a while she was just standing there .finally i told that i was going somewhere else and i left.

If I could, I would give Zero Stars!
WHATABURGER in La Feria, Tx had a roach in my friends chicken strips! They always put tomatoes in my burger (when I give them a chance & eat a Whataburger) when I specifically tell them I Am ALLERGIC to TOMATOES!!!!

My Husband is ALLERGIC to Onions & he tells them so … guess what they always put in the burger?!? ONIONS!!!!

We have Boycotted ALL WHATABURGER’s! So have several family members!

Whataburger advertised a product as Whatawings, implying they were chicken wings. Instead, you get their chicken strips, which is a form of false advertising aka deceit to the public. They're gambling they can get away with false advertising and provide you with one thing, but instead, provide an inferior grade product. Shame on Whataburger ... not a good way to build good customer rapport.

The service is very good but the food is lacking the burger wasn't cooked it was rare I got it to go when I got home one bite and had to cook the burger and the onion rings weren't cooked long enough and sorry to say ( I will not be back)