Whataburger Reviews 141

TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the service, often citing long wait times and cold food. Customers frequently reported issues with their orders being incorrect or missing items, and some found the quality of the food to be poor, describing burgers as tasteless, dry, or lukewarm, and fries as old or expired. However, some customers also mentioned positive experiences with the staff, describing them as friendly, helpful, and accommodating. A few people were satisfied with specific food items like the honey butter chicken biscuit, onion rings, or the mushroom swiss burger, and appreciated when their food was hot and fresh.

What people talk about most

Product

Customers consistently note ambiguous experiences with products. While some reviewers praise specific items... See more

Staff

Reviewers mention ambiguous feedback about staff. While some customers praise employees for being attentive,... See more

Service

People report ambiguous experiences with service. While some customers praise the polite, friendly, and... See more

Quality

Reviewers highlight ambiguous aspects of quality. While some customers praise the hot and fresh food,... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report issues with incorrect orders,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Restaurant 1519. The pop dispenser nozzles needed cleaning!! Pop NOT mixing correctly this time or last. Counter person visiting with customer while 3 more waited in line. Hopefully, you can fin... See more

Rated 2 out of 5 stars

We stopped at Whataburger in Kernersville for a burger. We were surprised that the burgers came out so quickly. The reason for that was quickly made obvious. The patties were not made to order as adve... See more

Rated 2 out of 5 stars

New girl at the drive thru wasn’t ready for prime time. Asked for name 3 times. My name is Chuck. Receipt said Jeff. Ordered a sausage bob. Received a combo. She repeated “black coffee” three times af... See more

Rated 2 out of 5 stars

Went at 5 am to get a jr burger & pie. No car before me at drive thru. Worse burger & pie I have eaten Burger buns were cold just out of pkg. and even pie was cold. Thumbs down


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2.5

Poor

TrustScore 2.5 out of 5

141 reviews

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Rated 2 out of 5 stars

I’m from Denton

I’m from Denton, TX and I’ve been a loyal What-A-Burger fan and customer since the mid 1970’s; WB has always been my favorite fast food burger, but in the last 2-3 years the quality and consistency has really dropped off (isn’t the last 2-3 years the timeline of when the WB family sold to a Chicago outfit?). I now find myself of visiting IN-N-OUT, Wendy’s & McDonalds instead of my ONCE FIRST LOVE; JUST SAYING!

December 3, 2023
Unprompted review
Rated 1 out of 5 stars

Whataburger Fultondale AL

It first started with trying to order in the app and redeem my bday reward but the app keep crashing so we went in to order. The staff had no clue how to help kept telling me I just couldn't get it. Finally the "manager on duty" at 9a.m came to help. He was wasn't rude but certainly made us feel we were wasting his time. He charges for only 1 meal deleted the the other. Anyway we finally got our food to go. The food was disappointing. Chicken was old fried dried out. Biscuits left a funky grease like taste in my mouth and hashbrowns were old. It was only my 3rd time ever eating the brand & 1st time trying breakfast.

August 3, 2023
Unprompted review
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Rated 1 out of 5 stars

It is Friday night

It is Friday night. The drive thru lanes were very short. I didn’t think I would be in line for an hour. I don’t know how chic filet handles their fast moving lines, but you need to find out. I won’t make that mistake again

July 14, 2023
Unprompted review
Rated 3 out of 5 stars

Average or below on appearance and…

Average or below on appearance and taste of the #1 combo. Hamburger was dry, overcooked, tasteless; fries average. Diet Coke was good! Customer service and speed of service was horrible. They are in no way prepared to do the volume of business in their new location in Little Rock, AR. Waiting 2 hours was ridiculous. Saw 2 people working hard to keep up and five people standing around chatting. Don't waste your time or money.

May 3, 2023
Unprompted review
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Rated 1 out of 5 stars

It tastes horrible

It tastes horrible. Who chops up onions and little bitty square and grills them. I will stick to Winsteads and Town Topics KC institutions for over 50 years.

March 6, 2023
Unprompted review
Rated 4 out of 5 stars

Wrong orders but good food

Im a native Texan and Whataburger has been around forever. Lately the orders are constantly wrong or incomplete. This is very annoying. The lines at the drive through are slow moving BUT I g E them 4 stars because I still love their food. If only they’d get the orders right though.

January 10, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered a #1 and #7 both times was ask…

Ordered a #1 and #7 both times was ask if I wanted cheese, both times I said no then for good measure he ask 1 more time you want cheese , again I said No. after 30 minutes got to the window a guy sticks his head out says they have cheese is that alright again, I said no so he goes in the back and brings burgers no cheese. I didn't get a receipt so I ask for 1. When I looked at receipt I was charged $1.05 for 2 pieces of cheese. On top of that the lettuce smell soured. This was at store 754 in Roanoke ,Texas Will never go there again. I spoke with manager he said he'd fix my order are give back money . I just wrote it off. They teach them to up sell up sell . I have been a customer for 40 years . No more . Also I had to ask Brandon the manager 3 times for his name, what does that tell you.

September 23, 2022
Unprompted review
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Rated 2 out of 5 stars

Murfreesboro tn Don't bother unless you want a good milk shake

Don't bother unless you want a good milk shake. Fries "-worst I ever eaten"- burger -order a junior burger from McDonald's over cook it till the edges are crispy and unedible and you have a whataburger Jr. The taste was eeh....if that's what they where going for they hit it out of the park! Bannana pudding shake was very good 👍 So in the end I am asking What a mediocre burger?

September 3, 2022
Unprompted review
Rated 1 out of 5 stars

This place is going down in quality…

This place is going down in quality very fast. It used to be great, but in recent year or two the good quality has been worse and worse with every visit. The restaurants are dirty and unmaintained. Dirty floors, trash, bugs and debris litter the outside. Sad to see this place turning into what it is now.

November 17, 2021
Unprompted review
Rated 1 out of 5 stars

Whataburger off of McPherson's

So the Whataburger off of McPherson has gone straight down hill. Management is a joke! Served me a burger with a severely burnt bun. Asked the manager on duty if she would eat that. I still have the pictures. Food continues to be served wrong, poor attitudes and here's the new one. Wife asked for a jalapeno ranch and the girl that reluctantly went back to get it. Punctured a hole in it with her nails and still gave it to my wife. I don't know who owns this one needs a wake up call. I've eaten Whataburger from OKC to Temple, TX and I have never ever experienced this poor of customer service, this poor of attitudes and a management so hell bent on not owning a mistake. Till this location is swept clean of it's incompetence, our money goes to Chick-fil-A and Jersey Mike's. I'll gladly drive the Burleson to eat Whataburger before I go back to that debacle!

September 29, 2021
Unprompted review
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