Wheelzy Reviews 78,920

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 17,020 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, praising the staff for their professionalism and helpfulness. Many people appreciate the smooth user experience, noting the ease and efficiency of the process, along with competitive pricing. However, some customers also noted issues with communication, mentioning that different agents provided conflicting information or that tow truck drivers arrived late. A few other people also felt that initial price offers were sometimes reduced without clear explanation, leading to frustration.

What people talk about most

Service

Reviewers express high satisfaction with the service. Customers frequently highlight the quick and easy... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

User experience

People report positive experiences with the user experience. Customers consistently describe the process as... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the fast, helpful, and... See more

Price

Clients share positive opinions on price, with many reviewers stating that the company offered the best price... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process was simple. The online form was clear and easy to complete. I immediately received contact from Prince, who took ample time in the first conversation to collect all the necessary informati... See more

Company replied

Rated 5 out of 5 stars

The customer service with this company is top notch. The representatives are very polite and are in contact with you throughout the process via phone and texts. Most of the other companies offer les... See more

Company replied

Rated 5 out of 5 stars

Hello, I received great customer service from the agent as well as the delivery/pickup gentleman. I was super impressed by the agent and the clarification each step of the process. I explained t... See more

Company replied

Rated 5 out of 5 stars

Unlike other companies I’ve encountered, my encounter was a most pleasant. The process was well detailed explained by the customer service representative. When I asked for a tad more on the selling... See more

Company replied


Company details

  1. #20 of 89 best companies in Car Accessories Store
  2. #8 of 12 best companies in Car Dealer

Information provided by various external sources

Wheelzy is the most trusted online car buyer, operating nationwide. We are dedicated to providing the absolute best way to sell a car, anywhere. Our friendly team members can help you sell a car quickly and for a competitive price.

Sell your car the easy way.

Written by the company

Guaranteed. Simple. Trusted. Nationwide.
Wheelzy is the the most reliable online car buyer.
Get an instant offer for cars
Tell us some basic information about your car and receive an offer right away.
Every offer includes FREE towing
With Wheelzy, you don't have to arrange a way to get your car to us. We come to you and pickup your car for free!
Receive payment right then and there
Our friendly tow truck drivers will arrive and pay you the agreed upon amount on the spot!
Our offers our guaranteed
Unlike other car buyers, our drivers do not renegotiate at pickup. We guaranteed our offers, so we pay you the agreed upon amount.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

79K reviews

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Rated 1 out of 5 stars

Didn't get the offer that was offer…

Didn't get the offer that was offer when pickup arrived was told that the information I was inaccurate ugh never again $50 token because there are no metal rims is ridiculous

May 16, 2026
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Reply from Wheelzy

We're sorry to hear about the issue with your offer and the token. We are reviewing this to prevent future occurrences.

Rated 5 out of 5 stars

They were very professional

They were very professional. They stayed on top of everything was an awesome experience for me

May 16, 2026
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Reply from Wheelzy

We're so glad you had an awesome and professional experience with us! Thank you for your kind words.

Rated 2 out of 5 stars

They owner was good but the driver…

They owner was good but the driver never answered his phone or text messages about me getting the battery out of my car. He told me that he would meet me so I could pick it up and never showed up or answered the phone. That was a new battery. Very upset that I couldn't even good to there shop to get it. Owner said that's between you and the driver. All this left me questioning if I would use or recommend this company to anyone I know.

May 3, 2026
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Reply from Wheelzy

We are truly sorry to hear about the difficulties you experienced with retrieving your battery and the communication issues with the driver. We understand your frustration and are reviewing this incident to prevent similar situations.

Rated 5 out of 5 stars

It was good customer service!!

It was good customer service. I needed to sell my car fast so this was the most convenient way to sell it. The guy who picked up my vehicle was nice and friendly.

May 15, 2026
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Reply from Wheelzy

We're glad we could provide a convenient and fast way to sell your car. It's great to hear our team member was nice and friendly!

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient. Great customer service experience.

May 12, 2026
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Reply from Wheelzy

We're glad our service was fast and efficient, and you enjoyed our customer service!

Rated 5 out of 5 stars

Good job

Even though the towing company was late. They kept steady contact with updates. Good company 🤙

May 12, 2026
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Reply from Wheelzy

We appreciate your positive feedback and are glad our communication kept you informed. Thank you for your review!

Rated 5 out of 5 stars

Marsh was wonderful to work with…made…

Marsh was wonderful to work with…made sure everything went smoothly for me…wonderful customer service…would highly recommend…

May 15, 2026
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Reply from Wheelzy

We're so glad everything went smoothly for you! We appreciate your kind words about our wonderful customer service and high recommendation.

Rated 5 out of 5 stars

Very fast

Very fast , customer service was wonderful & they beat any price out there . Definitely would recommend & do business with them again!

May 15, 2026
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Reply from Wheelzy

We're so glad your experience was fast and that our customer service was wonderful! We appreciate your recommendation.

Rated 5 out of 5 stars

Good

it was fast and stress free just you need little patience on negotiation

May 15, 2026
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Reply from Wheelzy

We're glad to hear your experience was fast and stress-free. We appreciate your feedback.

Rated 5 out of 5 stars

They were quick and easy

They were quick and easy, and very patience in handling my situation. I appreciate them working with me.

May 12, 2026
Wheelzy logo

Reply from Wheelzy

We're so happy to hear we were quick, easy, and patient in handling your situation. We appreciate you working with us!

Rated 5 out of 5 stars

Clear instructions and explanation of…

Clear instructions and explanation of the process. Great communication and follow up!

May 15, 2026
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Reply from Wheelzy

We are so happy to hear that our instructions and explanations were clear and that you appreciated our communication and follow-up.

Rated 5 out of 5 stars

Communication was clear

Communication was clear. The driver came to take my junk car where it was, he communicated with me before and gave me the cash offered on the spot.

May 15, 2026
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Reply from Wheelzy

We're glad to hear our communication was clear and the driver provided excellent service, paying you on the spot. Thank you for your feedback!

Rated 5 out of 5 stars

The gentlemen was very nice and knew…

The gentlemen was very nice and knew what he was doing. Pleasant to talk to.

May 15, 2026
Wheelzy logo

Reply from Wheelzy

We appreciate you mentioning our team member's pleasant demeanor and expertise. We are so glad you had a positive experience!

Rated 5 out of 5 stars

Nice people

Nice people. Great service!

May 15, 2026
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Reply from Wheelzy

We're happy to hear that. We appreciate your kind words about our service.

Rated 5 out of 5 stars

I like how wheelz worked with me n got…

I like how wheelz worked with me n got my old pick-up truck towed for free n gave me what they said that they will give me for my old pick-up truck thank you 😊

May 15, 2026
Wheelzy logo

Reply from Wheelzy

We're happy to hear we worked with you and towed your truck for free! We appreciate your kind words.

Rated 5 out of 5 stars

Quick transaction

Quick transaction. Contacted them day 1 and they picked up the car the very next day. Fair price as well.

May 15, 2026
Wheelzy logo

Reply from Wheelzy

We're happy to hear about your quick transaction and that we could pick up your car so promptly. Thank you for your feedback!

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