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Whisky Auctioneer Reviews 

380
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 148 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic product selection, noting that it is very easy to find interesting and rare items. People also highlight the reliable support team and the efficient handling of orders from start to finish. Reviewers consistently point out that purchases arrive remarkably fast and are always exceptionally well packaged for safe international transit. However, some people mentioned unexpected extra costs and high shipping fees that can significantly increase the final price. Consumers also pointed out that additional import duties can add up quickly, making it crucial to thoroughly review the complete fee structure before placing any bids.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the efficient, professional, and... See more

Product

Reviewers mention positive feedback about product, noting that items arrive exactly as advertised and match... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. On one hand, many reviewers praise... See more

Price

Clients share ambiguous opinions on price, as experiences with overall costs vary significantly. Many... See more

Website

Consumers find website experiences to be mixed regarding usability and clarity. Many reviewers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very courteous and professional. I had driven from Peterhead to Perth to lodge my bottle of Whisky into the next auction, but a problem arose, in that due to unforeseen circumstances, they couldn't ma... See more

Company replied

Rated 5 out of 5 stars

As a seller the experience was positive. I had quick responses from the team with any questions. They collected my bottles and listed them promptly into the next auction. Payment could have been q... See more

Company replied

Rated 5 out of 5 stars

Prompt responses to my emails. Advice on valuation of the bottles was very accurate. Collection of bottles very smooth. I did find that the website auction bidding was sometimes out of sync with... See more

Company replied

Rated 5 out of 5 stars

Purchased a rare bottle for a friend’s birthday. The website did state multiple time that there would be extra cost. Shipping and duties, doubled the price of the bottle. Unfortunately I j... See more

Company replied


Company details

  1. Auction House

Written by the company

Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

380 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(380)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

love this website

love this website. Great site to purchase bourbon and whisky!

March 13, 2025
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Reply from Whisky Auctioneer

Thanks for the great feedback! We're thrilled to hear you're enjoying our auctions.
Megan – Whisky Auctioneer

Rated 5 out of 5 stars
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Reply from Whisky Auctioneer

Thank you, Colin! We're really glad we could assist you promptly—don't hesitate to reach out if you ever need anything else.
Megan – Whisky Auctioneer

Rated 5 out of 5 stars

A Auction and a must for collectors

A fab Auction and probably the biggest in the world. In all my years collecting whisky I've only ever had the odd problem annd they corrected it without any fuss. I love this site.

March 11, 2025
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Reply from Whisky Auctioneer

Thanks a lot, Tom! We're honoured to be a part of your whisky collecting journey. Your long-term support and kind words mean a lot to us.
Megan – Whisky Auctioneer

Rated 5 out of 5 stars

So far all recieved well packed and…

So far all recieved well packed and arrived on time with good tracking

March 11, 2025
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Reply from Whisky Auctioneer

We’re so happy everything arrived safely and on time. Thank you for taking the time to leave a review!
Megan – Whisky Auctioneer

Rated 5 out of 5 stars

Perfect Whisky Guidance

I have been interfacing with Whisky Auctioneer to get my bottles to their auction securely and safely, and they assisted me through the entire process. They provided valuable insight as to the current market prices for my bottles and every bottle was sold. I received better prices for my bottles than the same bottles that were sold in other auctions.

March 6, 2025
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Reply from Whisky Auctioneer

Thank you, Dave! We’re delighted to have helped you through the selling process, and even more thrilled to hear the results exceeded your expectations.
Megan – Whisky Auctioneer

Rated 5 out of 5 stars

This was my first time actually winning…

This was my first time actually winning anything. When I had questions, they were timely in getting me answers.they did a great job in shipping, and it was easy to track my package.

February 21, 2025
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Reply from Whisky Auctioneer

Thank you for sharing your experience, Ricky! We're so pleased to hear you had a great first-time auction win with us. It's fantastic that you felt supported and had a smooth shipping process. If you ever have any more questions, don't hesitate to reach out!
Megan - Whisky Auctioneer

Rated 5 out of 5 stars

The best whisky auction site

Professional service with efficient and precise customer support.
Straight forward app, user friendly.
Large selection of distilleries and bottles.

March 10, 2025
Unprompted review
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Reply from Whisky Auctioneer

Thank you, Marc, for your kind words! We're so happy to hear that you had a great experience with our service, and we're thrilled you found our selection enjoyable. We strive to provide a user-friendly experience and quality customer support.
Megan - Whisky Auctioneer

Rated 5 out of 5 stars

This auction site has been very…

This auction site has been very transparent in pricing and process. They are very communicative and the shipping process is easy and affordable.

February 25, 2025
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Reply from Whisky Auctioneer

Thank you for your positive feedback! We're glad to hear that you found our pricing transparent and the shipping process efficient. It's always great to hear that our communication is appreciated as well!
Megan - Whisky Auctioneer

Rated 1 out of 5 stars

Greedy Company

I made a big purchase over 5K and asked to split an invoice which was done to me before due to bank daily limits. They never reply to my request after days they reply saying NO and charged a late fee. After I reached out asking for their help. How hard is to split an invoice in 2??? Besides being lazy employers at giving customer service, They only care about making a few bucks and not the customers. Greedy company.
Highly disappointed

February 25, 2025
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Reply from Whisky Auctioneer

Hi Mike. I'm sorry to hear of your frustrations with your invoice. I've discussed your review with our senior management team who replied same day to both your emails. They advised that you were made aware that we could accept a split payment if you paid by bank transfer. Please do reach out to us again if there's anything else we can support you with.
Megan - Whisky Auctioneer.

Rated 5 out of 5 stars

Always a great experience

The ease of using the auction is great. There are Whiskey's and brandies that I can't find anywhere else. I have enjoyed building my Collection. I find great value with the auctions.

February 17, 2025
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Reply from Whisky Auctioneer

Thank you so much for your kind review, Donald! We're delighted to hear that you're enjoying the auction process and finding unique bottles to add to your collection. We appreciate your continued support!
Megan - Whisky Auctioneer

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and lightning fast response time. Love this auction site!

February 17, 2025
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Reply from Whisky Auctioneer

Thank you for your great review, Brian! We're so glad to hear that you're enjoying the service and our quick response times. We look forward to having you back for more great auctions!
Megan - Whisky Auctioneer

Rated 5 out of 5 stars

The utmost!!

Whisky Auctioneer is by far the best auction house I've ever worked with on my whisky collection.
Having successfully auctioned off almost 1000 bottles through them, their professionalism and integrity is beyond expectations!!

February 21, 2025
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Reply from Whisky Auctioneer

Thank you, Alan, for the fantastic review! It's wonderful to hear that you've had such a positive experience with us over the course of auctioning off nearly 1,000 bottles. We’re honored to be part of your whisky collection journey.
Megan - Whisky Auctioneer

Rated 4 out of 5 stars

Smooth experiences.

Great information on items and pictures. Always reply back quickly and packaging done right. Only flaw would be shipping information, but sometimes that can be understandable.

February 21, 2025
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Reply from Whisky Auctioneer

Thank you, Ken, for your thoughtful feedback! We're happy to hear that you've had a smooth experience with us overall, and we appreciate your feedback about shipping information. We’re always working to improve! Please do reach out to our Client Service team if there's anything we can support you with.
Megan - Whisky Auctioneer

Rated 5 out of 5 stars

Great company to deal with .

Great company to deal with .
I love looking at all the expensive bottles and then bidding on the ones I can actually afford .
I've also found new distillerys through browsing that I would never have ordinarily have seen or considered.

February 13, 2025
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Reply from Whisky Auctioneer

Thank you for your kind words, Samuel! We're so glad that you enjoy browsing our auctions and discovering new distilleries. We strive to offer a wide variety of bottles for all tastes and budgets.
Megan - Whisky Auctioneer

Rated 2 out of 5 stars

PROBLEM SOLVED

I sent 3 emails with requested documents (ID + place of residence) regarding the offer price + 2000£.
Never received any reply!

February 20, 2025
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Reply from Whisky Auctioneer

Thanks for your review Michel. Your comments have been shared with our senior management team for investigation.

Rated 5 out of 5 stars

Great experience throughout the…

Great experience throughout the auction, there was a small hiccup with the payment the next day, this was resolved promptly and efficiently. Delivery was also quite quick. Very happy with the service.

February 12, 2025
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Reply from Whisky Auctioneer

Thank you for your wonderful review, Harry! We're so glad to hear that, despite the minor hiccup, you were pleased with our prompt service and delivery. We appreciate your continued trust in us!
Megan - Whisky Auctioneer

Rated 2 out of 5 stars

Postage over-priced, whisky corked

Bidding process easy enough, and fast efficient payment and dispatch service once you win an item. However I have given them two stars only as the postage is very expensive, at £10 a bottle, plus you get charged tax on this so its actually £12! The other costs involved in bidding are clearly explained, but all the same it adds a considerable amount to the final charge, so buyer beware. I was also unfortunate in that the very first bottle I won turned out to be corked - the cork was totally rotten, broke in half when I carefully tried to open it, even though sealed, and the whisky stank of mildew, so it went down the sink! Again they are up front about warning you about this possibility, but if you intend drinking what you win, or giving as a gift etc, rather than just storing for the future to resell, be very aware of this and adjust your bid accordingly. My purchase was not a particularly old bottle (probably stored about 20 years-ish)) so I was quite surprised when it turned out to be rank!

February 12, 2025
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Reply from Whisky Auctioneer

Thanks for your review Michel. Your comments have been shared with our senior management team for investigation.

Rated 5 out of 5 stars

Good service

Good service, good selection, fast service.

February 12, 2025
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Reply from Whisky Auctioneer

Thanks so much for your kind words! We're really pleased you had a positive experience.
Megan – Whisky Auctioneer


Rated 5 out of 5 stars

Quick answer

February 17, 2025
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Reply from Whisky Auctioneer

Thank you for the 5-star review!
Megan - Whisky Auctioneer.

Rated 5 out of 5 stars

Great auction house

Great auction house. Grabbed some bargains

February 13, 2025
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Reply from Whisky Auctioneer

Hi Danny, thanks for your review. Pleased to hear you've managed to secure a few good bottles from Whisky Auctioneer.

Megan - Whisky Auctioneer

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