White & Sons Reviews 

316
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and professional staff, noting that the entire team goes above and beyond to make property buying and selling transactions smooth and stress-free. People also appreciate the exceptional customer service, mentioning quick response times, reliable availability, and constant communication throughout the entire process. Some reviewers were not happy with communication, mentioning that they received no updates or responses despite making multiple phone calls regarding their contracts. These consumers felt let down by the lack of follow-up and considered the handling of their situations to be disrespectful.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their exceptional professionalism... See more

Service

Reviewers mention positive feedback about service, highlighting exceptional support and professional guidance... See more

Customer service

People report positive experiences with customer service, highlighting helpful and reassuring support... See more

Response time

Clients share positive opinions on response time, noting that communication has been great and support teams... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Cedric & his team highly enough. From start to finish the service was exceptional, when issues arose within the chain they were dealt with promptly and efficiently, all of the... See more

Company replied

Rated 5 out of 5 stars

Moving home is ranked as one of the most stressful life events for a reason and, whilst superficially simple, mine ended up being particularly complicated. Buying my new home dragged on for almost ten... See more

Company replied

Rated 5 out of 5 stars

Had such a stress free experience buying my first home with white and sons. Cédric was excellent and so was Jack. Both really helpful and knowledgeable about the property, and were super supportive... See more

Company replied

Rated 5 out of 5 stars

I honestly can’t thank the team at White & Sons in Dorking enough for all their help and support. From start to finish, they made the whole process so much easier than I ever expected. Everyone I... See more

Company replied


Company details

  1. Real Estate Agency
  2. Commercial Real Estate Agency
  3. Real Estate Rental Agency

Written by the company

Established in 1817 White & Sons are an award winning independent estate agent with offices in Reigate, Dorking, Horley, Oxted & Leatherhead. The firm is a forward thinking business which uses cutting edge technology backed by over 200 years of experience to assist with the buying, selling and renting process. The senior management team are all qualified property professionals who offer a range of expertise unequalled by any local firm. They successfully lead a team of experts, who provide a complete range of professional services to farmers, landowners as well as assisting with buying, selling, managing and letting land and homes. The firm has departments covering: Estate Agents & Property Consultants Lettings & Management Commercial Property Block Management Rural Property Services Professional Valuations Planning Consultants Land & New Homes Whether you are buying, selling, renting or need advice on planning, management or agricultural property, trust in the value of experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

316 reviews

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4.8

All reviews

(316)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

James

James, Stephanie and the team made the whole house buying process really simple. They kept me informed along the way and were quick to action any issues that arose. I would definitely recommend them.

December 15, 2023
Unprompted review
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Reply from White & Sons

Thank you for leaving a review, we really appreciate you taking the time to do this. So pleased we were able to make this a simple process - we really believe that moving home shouldn't be stressful. Thank you for the recommendation too.

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Rated 5 out of 5 stars

Selling experience

I have sold a number of lots with White and Sons over the past couple of years. Claire adcroft has been my main contact who I cannot praise enough. Her communication and professionalism cannot be faulted.
I have 100% faith in her and her team to resolve and problematic situation that arises quickly and efficiently. I would not hesitate to use Claire and her team again.

December 18, 2023
Unprompted review
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Reply from White & Sons

Thank you for leaving such a glowing review of the service received by Claire Adcroft, it really made her day to receive your comments. Really pleased you had 100% faith in her and the team to get your land transactions over the line. Thank you for choosing White & Sons.

Rated 5 out of 5 stars

Excellent service from White and Sons

Throughout the whole buying process, Lucy, Stephanie and the team at White and Sons were friendly, helpful and efficient. They kept me informed and dealt with any query or concern I had calmly and quickly. I couldn’t have asked for a better buying experience and am truly grateful that we went through the process to buy our lovely new home with them.

October 24, 2023
Unprompted review
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Reply from White & Sons

Thank you leaving a review, we really appreciate you taking the time to do this. Really pleased you found the team to be friendly, helpful and efficient. Really pleased your buying experience was such a positive one and we hope you are happy in your lovely new home for many years to come.

Rated 5 out of 5 stars

Good service for residential property sale

Thank you for the positive and proactive approach which made the difference in a difficult residential property sales market

September 28, 2023
Unprompted review
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Reply from White & Sons

Thank you very much for taking the time to leave a review of the service received. We pride ourselves on offering a proactive service, which as you state, can make all the difference in a difficult market. Really pleased we could help you and thank you for choosing White & Sons.

Rated 5 out of 5 stars

Great service - much appreciated

James, Lucy, Matt and team were all very professional, reliable and pleasant to work with on the sale of our property. The communication was excellent and they gave very helpful advice throughout the process. The complexities were dealt with soundly, and with integrity, by James. The photographer was meticulous and we were very happy with the brochure. We wanted to find a buyer who would appreciate the property and the location, and White and Sons came up trumps. We would highly recommend this team.

July 13, 2023
Unprompted review
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Reply from White & Sons

Thank you for choosing our Horley team to help with the sale of your property. We pride ourselves on our pro-active communication and professional advice, so to read your comments really does reassure us that we continue to provide a 5 star service. Thank you for taking the time to share your experience with others.

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Rated 5 out of 5 stars

White and Sons Leatherhead

Cedric and Minnie made our property purchase smooth and seamless. Buying in a long chain can prove stressful and time consuming but the White and Sons team played an integral role in making our purchase hassle free. Highly recommended!! A++++

August 29, 2023
Unprompted review
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Reply from White & Sons

Really pleased Cedric & Minnie were able to mitigate some of the stress you can experience when you're in a long chain. We are delighted to hear that we made your purchase hassle free. Thank you for taking the time to leave such a wonderful review.

Rated 5 out of 5 stars

White and Sons, Reigate, Excellent !

The Reigate Team have been great, very efficient and helpful throughout the whole process of our recent house sale. I would recommend White and Sons to anyone looking to sell or buy in the local area.

September 8, 2023
Unprompted review
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Reply from White & Sons

We are so incredibly pleased we were able to help you. Thank you for choosing White & Sons and for sharing your thoughts.

Rated 5 out of 5 stars

Cédric has been a pleasure to deal with…

Cédric has been a pleasure to deal with on a daily basis. He has worked hard to get the deal across the line. Thank you very much!

August 28, 2023
Unprompted review
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Reply from White & Sons

So pleased we were able to get your deal across the line and that you found Cedric a pleasure to deal with. Thank you for taking the time to leave a review.

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Rated 5 out of 5 stars

The best!

Such a great experience from start to finish. From the moment we stepped into the Oxted office until the contract were signed (less than 3 weeks), the team assisted us in securing our first rental in the UK. Very professional, always available and patient with all our questions. Thank you Freya and team, we are excited to move in to our new place.

August 10, 2023
Unprompted review
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Reply from White & Sons

We are so pleased we made your first UK rental such a great experience. Thank you for taking the time to leave such a wonderful review, we hope you are very happy in your new place.

Rated 5 out of 5 stars

Very pleased with team at Whites, Horley Branch

James, Lucy and Team at Horley Branch were informative, professional, approachable and pro-active throughout the conveyancing process. We love our new home so hopefully we won't be moving again for some time! However, if the need arises we would return to Whites - thank you all

August 4, 2023
Unprompted review
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Reply from White & Sons

We are so pleased you love your new home and we are immensely proud we were part of that process. Thank you for taking the time to leave such a wonderful review, we really appreciate you doing this. It would be an absolute privileged to help you, should the need arise again.

Rated 5 out of 5 stars

White & Sons: An excellent experience!

We have experienced the most excellent support, care and expertise from the whole team at Horley White & Sons. From the very first walk in experience to discuss our property sale, they have all provided excellent knowledge and support throughout what can be a tricky process. We felt the whole experience was personalised to our family and at no stage were we let down. The communication from the team is exceptional and they really do care. Our property was marketed well and viewings were organised promptly. Once sold, we were fortunate to fall in love with our next home which happened to be another White & Sons property, and again we cannot fault the team from a buyer's perspective as well as a seller.
We really cannot recommend the White & Sons Horley team enough!

July 29, 2023
Unprompted review
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Reply from White & Sons

Thank you for taking the time to write such a delightful review. Really pleased our communication, care and expertise was such a support to you throughout this process. Thank you for choosing White & Sons to help sell and buy.

Rated 5 out of 5 stars

Just exchanged contracts

I have just exchanged contracts on the sale of my house thanks to James and his team at White & Sons. The initial process to get my house listed took a couple of weeks with getting the EPC certification and professional photographs prior to producing the house brochure. However, it was all worth it as James and his team managed to obtain an acceptable offer just four days after the listing went live.

Throughout the process, leading to contracts, James and his team have been thoroughly professional. They handled the viewings, made themselves available to helpfully answer the questions I have had and kept me informed of progress.

I would recommend this estate agency. Thank you James and team.

July 5, 2023
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review. Really pleased we were able to get you 'under offer' so quickly. Thank you for choosing James and the team to assist with the sale of your home.

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Rated 1 out of 5 stars

High fees for very little work, avoid!

Review for the management company side of White & Sons.

Extremely high fees and high fees to do any sort of additional work (much higher than other Management companies). High fees for very little work, avoid!

June 1, 2023
Unprompted review
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Reply from White & Sons

Obviously disappointed to read your comments. We pride ourselves on offering a service tailored to suit our customers’ needs and consistently receive feedback which confirms we offer a good value service for the expert guidance and support we deliver.

We would welcome the opportunity to discuss this further, please could we ask you to contact Jennie Fundell on 01306 887654.

Rated 5 out of 5 stars

Rachael was a very friendly fantastic…

Rachael was a very friendly, fantastic agent; able to answer every question I had and more! She was very respectful of the property too. I highly recommend her! :)

June 15, 2023
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a view. So pleased you found Rachael so friendly and respectful.

Rated 5 out of 5 stars

Great service

Jamie, Head of Block Management at White and Sons Dorking provided great customer service dealing with a reported issue, which was resolved immediately. Whites took on our property management in January 2023 and have dealt with a backlog of maintenance that was neglected by the previous company, quickly and efficiently.

May 27, 2023
Unprompted review
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Reply from White & Sons

We are so pleased that reported issues (and the backlog) are being resolved so quickly and that Jamie has provided such great customer service. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Quality professional service

White & Sons Dorking and Jamie in particular have been our block managers for 4/5 years and their service, professional knowledge & attention to detail are second to none.
If you're looking for a friendly, efficient & professional company then look no further, you won't be disappointed.

May 18, 2023
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review for our Block management team, this is very much appreciated. Extremely pleased your found our service friendly, efficient and professional. Thank you for choosing White & Sons to help with your management needs.

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Rated 5 out of 5 stars

White & Sons

We worked closely with Julian Sharpe at White and Sons to secure planning on a grade 2 listed property. Julian did a great job and managed to secure planning under delegated powers..

May 12, 2023
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review of our planning team, in particular Julian. Really pleased we were able to secure planning for you. Thank you for choosing White & Sons.

Rated 5 out of 5 stars

25+ Yrs between buying properties, but White & Sons were great each time

My family recently purchased a retirement property for my 87yr old father though White & Sons, Reigate. The agent who looked after us throughout was Kieran Taylor & he was brilliant. Altogether we needed c. 4-5 viewings to check details & measurements etc & Kieran was a great help & good-natured during every viewing - even being extra-helpful & holding the end of the measuring tape when necessary. We purchased our first family home 25+ yrs ago through White & Sons, Reigate & they were professional, knowledgeable & 100% client-focused each time. Huge thanks to White & Sons, Reigate - & especially to Kieran, who made the process smooth & hassle-free for us all.

May 5, 2023
Unprompted review
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Reply from White & Sons

This is such a lovely review, thank you for taking the time to share your experience. We are extremely pleased that we have been able to help you, not once, but twice! Really pleased that we continue to deliver a professional, knowledgeable and client-focused service. Thank you once again.

Rated 5 out of 5 stars

White & Sons did a fantastic job at the…

White & Sons did a fantastic job at the end of a tenancy. Property not left in good condition and they managed the situation very proactively organising cleaners etc. Nicky was on the case the whole time and the rest of her team secured a new tenant immediately.

April 20, 2023
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review, this is very much appreciated.

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