ordered an item on 1st July. The said item was in stock at the time of order. Expected the item t be shipped out within 1-2 days (my mistake). Later on read that "in stock" items will be delivered w... See more
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I used WiAutomation several times in the past. I purchased Siemens part at very competitive pricing. Everything in the purchase and shipping process is working very well. I would always buy Siemens... See more
Great pricing and stock availability - takes a little longer to arrive than others because of european shipping but the price is worth the wait
Company replied
Update: got a call from the company, they explained they have to ship between warehouses and shipping outside of EU takes longer etc. I still feel it's disingenuous and a note at che... See more
Company replied
Company details
Written by the company
WiAutomation is your ultimate gateway to a comprehensive range of industrial automation components, offering solutions that cater to a wide spectrum of automation needs. As a trusted worldwide reseller in the field of industrial automation, we provide an extensive selection of high-quality parts from leading brands like Siemens, Schneider, ABB, Omron, Phoenix, Yaskawa, Mitsubishi, Sick, Festo, Eaton and others. Whether you are looking for new, reconditioned, or even hard-to-find and obsolete automation parts, our platform, www.wiautomation.com, ensures easy and convenient access to everything you need to keep your industrial systems running efficiently. We pride ourselves on delivering exceptional customer service with dedicated support, competitive pricing, a 6/12 months warranty, simple return processes and exclusive discounts for our valued clients. At WiAutomation, we understand the importance of reliable automation solutions in maintaining seamless industrial operations. Whether you are upgrading, maintaining, or repairing, trust WiAutomation to provide the best automation parts for your project, ensuring smooth functionality and continuous productivity in the industrial automation landscape.
Quick Solutions and 6/12 months Warranty
Quick Solutions and 6/12 months Warranty
Quick Solutions and 6/12 months Warranty
Contact info
Via Filomarino III traversa n.13, 80070, Monte di Procida, Italy
- +0287189814
- info@wiautomation.com
- wiautomation.com
4.0
Great
1K reviews
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BEWARE!! Overseas shipping and tariffs!
I ordered some parts online that totaled around $1400. The website claimed these parts were in stock. I expected delivery within a reasonable timeframe (5-7 business days). The parts didn’t actually ship for 2 weeks after order. Then they got held up in customs and I was charged $665 in tariffs. No mention on the website that these parts were coming from overseas and there would be delays and fees. That’s dishonest and shady. I’ll never shop with them again.
March 1, 2026
Unprompted review
Reply from WiAutomation
Dear Philip,
we are sincerely sorry for your dissatisfaction.
However, we would like to clarify that all information regarding shipping and customs fees is clearly stated in our Terms and Conditions, which are accepted and signed before proceeding with the order payment.
"The Customer may be subject to import duties and/or taxes, payable once the products have reached the specified destination and, therefore, cannot be quantified or in any way determined by the Seller."
Regarding the shipping timeframe, please note that your order was received in our system on 20th March and shipped on 30th March.
This means that the shipment was processed and dispatched within 7 working days from payment, which is fully in line with our standard lead times. For this reason, there was no delay in your case.
We assure you that we always do our utmost to assist our costumers at the best of our abilities and for this reason we have been always available for any clarification or support request.
According to this one of our costumer service representative will contact you soon.
Best Regards,
Sasha
Reply from WiAutomation
Thank you for your review We hope to serve you again soon!
The WiAutomation Team
Reply from WiAutomation
Thank you for your review! We're glad our catalogue, pricing, and delivery speed all hit the mark. We hope to keep meeting your expectations!
The WiAutomation Team
The company is very difficult in handling client contact
The company is very difficult in arranging their contacts with the client.
Even with your details in my emails, they manage to call us back to a unknown telephone number.
There is also no flex from the sales team to offer solutions.
No luck with them.
April 23, 2026
Unprompted review
Time wasters
Aware of some negative reviews concerning product delivery times and spotty availability, I contacted WiAutomation to make sure they had the two items I needed in stock and not just on the website. "Yes we do." So I placed my order and... the next day they come back and tell me they have neither product in stock. Website error yeah right. Waste of my precious time.
April 14, 2026
Unprompted review
Reply from WiAutomation
Dear Dawid,
thank you for your message. We are sorry to hear about your disappointment; however, we would like to clarify a few points:
we updated the delivery timeframe from the initially mentioned 10 business days to 10–15 business days, as we required your confirmation before proceeding.
At the same time, we offered you the option to cancel the order, which was carried out immediately upon your request, along with the refund.
We truly regret the inconvenience caused by this slight change in delivery time, but we would like to emphasize that we aim to operate with full transparency and professionalism, especially when such updates occur.
We sincerely apologize once again for any inconvenience caused.
Best regards,
Sasha
Don't expect your order anytime soon, if at all
If you want your order in a timely manner do not utilize this company! It was over 4 business weeks (well past their 1-10 business day lead time) for an item they had "in stock". I even paid extra for expedited shipping, which they refused to refund! The only reason I gave them the second star was because they communicated and didn't hide from their misinformation on their site.
April 6, 2026
Unprompted review
Reply from WiAutomation
Dear Customer
We are sorry to hear that there is an issue with one of our orders, and we have taken charge of the case, placing your purchase in top priority.
However, we need to clarify that this is a delay of a couple of days compared to the expected lead time, which ranges from 1 to 10 working days. This in no way reduces your urgency or the need to receive the order promptly.
The customer service operator handling your case is working for you.
Kind regards
Paola
**Delivery time vs. stock status**
I ordered an AXC F 3152 controller from WEAutomation and unfortunately my experience left me with mixed feelings.
**Delivery time vs. stock status**
The product was listed as "in stock" on the website, which I interpreted as being available in their European warehouse and ready to ship within a few days. In reality, it took 30 days to arrive. If a product is going to take a month to deliver, it should not be advertised as in stock — that label sets a clear expectation for any professional buyer planning around project deadlines. I would strongly suggest WEAutomation either updates their stock indicators to reflect actual lead times, or clearly distinguishes between "in local stock" and "available on order from manufacturer".
**Hardware and firmware age**
What concerned me even more was the state of the unit when it finally arrived. The controller came with hardware version 02 and firmware version 2020.3 — while the current production units are at hardware version 04 and firmware version 2026.0. This strongly suggests the device had been sitting in their warehouse for more than 4 years before being shipped to me.
Because of this, I had to perform multiple intermediate firmware updates to bring the unit to the latest version, since you cannot jump directly from 2020.3 to 2026.0 — the upgrade path requires stepping through several LTS versions. The whole process took me more than 2 hours of work that I should not have had to do on a brand new product.
**Conclusion**
The AXC F 3152 itself is a solid controller and works as expected now that it is updated. However, paying for a current-generation product and receiving 4-year-old stock with outdated hardware revision is disappointing. I would expect a professional automation distributor to either rotate their stock properly or clearly communicate when older revisions are being shipped.
I hope this feedback helps WEAutomation improve their stock management and transparency for future customers.
April 9, 2026
Unprompted review
Reply from WiAutomation
Dear Customer,
We are truly sorry that there was an issue with one of our orders. However, according to our research, it appears to be an order that was shipped with only a one-day delay.
Our stock contains products from different years,both new stock and older items. If a customer requires a specific version, they can request it before placing an order.
We kindly ask you to provide us with more information, such as the order reference, so that we can check the situation and, of course, find a solution!
Kind regards
Paola
Beware
Beware, the prices may look good but even though they say in stock, they are not. They will not accept a return and you will have taxes to pay. They are not based in your country although the web page may seem that way. Customer service is terrible and stop answering you once you ask for a return. Be careful with quotes as they will quote you a so called "equivalent" even though it isn't, then blame you.
You can see their answer below which is wrong and they are operating outside of the uk consumer rights act. Do not deal with these people.
March 19, 2026
Unprompted review
Reply from WiAutomation
Dear Customer,
We are sorry to learn that you are not satisfied with our service; however, we would like to clarify a few points in order to transparently review the situation.
Our sales representative sent you an offer specifically for the code requested, which you subsequently approved, and payment was made accordingly.
Our website displays the relevant information about the company VISION AUTOMATION SA (CH). This information is also indicated in the offer you received, as well as in the order confirmation, proforma invoice, final invoice, and other references.
Perhaps you are referring to the interface, but that only reflects the country from which the data is entered and is directly proposed by the website.
As stated in the Terms & Conditions accepted at the time of purchase, the right of withdrawal does not apply in B2B transactions. Nonetheless, our Customer Service team has responded to, assisted with, and managed every request you made.
We remain at your disposal for any further clarifications
Kind regards,
Sasha
no proper update on delivery and always…
no proper update on delivery and always keep changing delivery date without notification
February 24, 2026
good website and good prices if any…
good website and good prices if any fault its got on the top of your website a British flag so we expected it to come from England
February 24, 2026
Reply from WiAutomation
Thank you for your feedback! We are glad you appreciated our website and pricing. We look forward to serving you again.
The WiAutomation Team
Absolute disaster!Beware of this…
Absolute disaster!Beware of this company!
No goods are shipped. They just ask stupid questions to keep people busy.
A complete scam!
February 23, 2026
Unprompted review
Reply from WiAutomation
Dear Customer,
We are, of course, sorry that you did not have a good experience with our company.
Unfortunately, it was not possible to proceed with a new item as confirmed in your order. For this reason, one of our customer service representatives promptly contacted you to inform you and offer an alternative, which was not accepted.
As a result, we immediately issued a refund for the order, and you should have already received the credit note for it.
We are committed to preventing situations like this and are working to reduce anomalies of this nature.
We hope to welcome you again soon on our site, offering you a better experience! One of our customer service representatives will contact you promptly
Kind regards
Paola
on stock, good price,fast delivery.
product easy to find, available on stock, good price level and rapid transportation.
February 23, 2026
Unprompted review
Good Service
February 16, 2026
Absolute shocking Customer service an…
Absolute shocking Customer service an support.
I ordered apart from them in December and they told us it had been delivered, checked our CCTV and it shows different. Tried to cal be no one available. Asked for it to be resent and the same aging and they wont Refund me.
ZERO SUPPORT
February 2, 2026
Unprompted review
Reply from WiAutomation
Dear James,
We're very sorry for your dissatisfaction. However, I'd like to clarify the sequence of events in your case.
You placed an order with us in December, and on January 9th you contacted us to report a delivery issue. We immediately assisted you and opened a claim with DHL to investigate the shipment. DHL confirmed that there had been a delivery problem and subsequently refunded the order amount to us.
After carefully reviewing and verifying your case, we generated a new order and arranged a reshipment of the same items a few days later. You later informed us that the order had still not been received, so we reopened the case with DHL in order to provide further support.
In the meantime, we were contacted by your colleague Manuel, who sent us the following message:
“Hi WiA,
We have ordered these parts/items from you repeatedly before, and we are receiving the correct ones, but the last qty of 3 items were incorrect.
We need the GRT1-ID4-1 OMRON, but recently we are receiving the GRT1-ID4 OMRON (without the 1). The engineer said this will not work for the intended use.
Since it cannot be used, we need to process the return.”
After requesting confirmation that this referred to the same order, your colleague confirmed that the shipment related to the claim had indeed been received. Based on this information, we proceeded to close the case with DHL.
We also informed you that, in accordance with our Terms and Conditions, returns from companies are not accepted.
We would like to reiterate that your case has been handled promptly and with full support at every stage, including opening and managing the carrier claim, arranging a replacement shipment, and maintaining follow-up throughout the process.
For this reason, we would like to distance ourselves from what you just wrote since we assisted you in everything you asked of us from beginning to end.
Kind regards,
Sasha
Highly delayed responses to the anyway…
Highly delayed responses to the anyway of communication, AI generated emails and not sure still if our order will be delivered, seems to be scam, no one take call, order ex stock 3 weeks later not with us. Highly not recommended !!!
February 10, 2026
Unprompted review
Reply from WiAutomation
Dear Tomasz,
we apologize for your dissatisfaction and frustration.
However, we would like to clarify that our Customer Service is handled entirely by real people, not automated or AI-generated systems. Our team has always been available to keep you promptly informed about the status of your order replying to each of your requests.
We confirm that the item was in stock, but a slight delay occurred during the internal transit from our overseas warehouse to our main facility. We understand your frustration and sincerely apologize for the inconvenience this has caused.
We would also like to reassure you that your order is currently being finalized. As already communicated, it is expected to be shipped within the next two days.
Please kindly note that our entire team is actively working to take the best possible care of your order. Our costumer service will contact you soon and we remain at your full disposal should you wish to contact us directly for any further clarification.
Kind regards
Very slow delivery
First order on this site.
**Positive:** Email responses are fairly quick and the prices are reasonable.
**Negative:** However, delivery and shipping costs seem excessive — more than €33 for a small parcel (probably around 2–3 kg). My order was placed a week ago and still hasn’t been shipped. It turns out that the “in stock” label does not guarantee fast dispatch (this is mentioned in their terms and conditions), and shipping can apparently take anywhere from 1 to 10 days — closer to 10 in my case.
In my opinion, when you charge €33 for shipping/logistics, the process should be flawless, especially for a very simple order: six units of a single product. The explanation from customer service was that my order comes from two different warehouses (for the same item?) and is then sent to a third logistics site before final dispatch. This doesn’t seem very efficient to me.
I will update my review once I receive the goods.
EDIT : I keep this notation, as I didn't receive my order on time...
They call me to explain me they tried to optimize delay, but took around 2 weeks for a delivery with a single reference...
February 7, 2026
Unprompted review
Reply from WiAutomation
Dear Customer
Thank you for your comment. We always welcome suggestions for improvement and greatly value your feedback.
Regarding your message, everything you mentioned is correct. Our delivery times range from 1 to 10 working days, and since our warehouses operate from different locations, it is normal that the goods were prepared at multiple hubs.
Concerning shipping costs, please note that these are determined entirely by DHL’s rates and are not set by us.
We hope this clarifies the situation and we look forward to continuing our collaboration under the best possible conditions.
Kind regards,
Misleading “In Stock” Status, Undisclosed Charges, and Delivery Delays
The service and response time are really not acceptable. The order was placed on 23 January, and despite the items being marked as “in stock,” there was no update until 28 January. On that date, support advised: “Due to the dangerous goods declaration, there is a surcharge to pay of 520 AED if you wish us to ship with our DHL account.”
This Dangerous Goods surcharge was not disclosed during checkout, where Express DHL was the only shipping option available. After paying the additional fee on 28 January, I was informed that dispatch of the batteries which are listed in stock, would only be expected by the end of the following week (expected 06 February). Since then, there has been no further response from support.
Sasha further explained that the they are a Swiss company and operates with multiple warehouses abroad, stating that delivery times for items marked as “in stock” may vary between 1–10 working days, as the goods must first arrive at their main office before being shipped via DHL Express. This clarification was only provided after the order was placed and payment was made, and it contradicts the reasonable expectation that “in stock” items are ready for immediate dispatch.
Overall, delivery timelines are unclear, additional charges are not transparently communicated at checkout, and customer support response times are extremely slow even during weekdays.
February 6, 2026
Unprompted review
Reply from WiAutomation
Dear customer,
thanks for your choosing our services! In response to your recent review, we would like to clarify the situation regarding your order.
Upon receiving your order, we identified that it contained batteries, which require special packaging and shipment via DHL in accordance with transport regulations. For this reason, we offered you the option to either proceed with the order by covering the courier surcharge or to cancel it.
Once the payment was completed, we reiterated our terms and conditions, which you accepted, including that shipping times may vary between 1 and 10 business days. Your order is therefore being processed in line with these standard shipping timelines.
We will contact you shortly to provide a precise shipping date.
Kind regards,
Sasha
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