ordered an item on 1st July. The said item was in stock at the time of order. Expected the item t be shipped out within 1-2 days (my mistake). Later on read that "in stock" items will be delivered w... See more
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Review summary
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I used WiAutomation several times in the past. I purchased Siemens part at very competitive pricing. Everything in the purchase and shipping process is working very well. I would always buy Siemens... See more
Great pricing and stock availability - takes a little longer to arrive than others because of european shipping but the price is worth the wait
Company replied
Update: got a call from the company, they explained they have to ship between warehouses and shipping outside of EU takes longer etc. I still feel it's disingenuous and a note at che... See more
Company replied
Company details
Written by the company
WiAutomation is your ultimate gateway to a comprehensive range of industrial automation components, offering solutions that cater to a wide spectrum of automation needs. As a trusted worldwide reseller in the field of industrial automation, we provide an extensive selection of high-quality parts from leading brands like Siemens, Schneider, ABB, Omron, Phoenix, Yaskawa, Mitsubishi, Sick, Festo, Eaton and others. Whether you are looking for new, reconditioned, or even hard-to-find and obsolete automation parts, our platform, www.wiautomation.com, ensures easy and convenient access to everything you need to keep your industrial systems running efficiently. We pride ourselves on delivering exceptional customer service with dedicated support, competitive pricing, a 6/12 months warranty, simple return processes and exclusive discounts for our valued clients. At WiAutomation, we understand the importance of reliable automation solutions in maintaining seamless industrial operations. Whether you are upgrading, maintaining, or repairing, trust WiAutomation to provide the best automation parts for your project, ensuring smooth functionality and continuous productivity in the industrial automation landscape.
Quick Solutions and 6/12 months Warranty
Quick Solutions and 6/12 months Warranty
Quick Solutions and 6/12 months Warranty
Contact info
Via Filomarino III traversa n.13, 80070, Monte di Procida, Italy
- +0287189814
- info@wiautomation.com
- wiautomation.com
4.0
Great
1K reviews
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Misleading “In Stock” Status, Undisclosed Charges, and Delivery Delays
The service and response time are really not acceptable. The order was placed on 23 January, and despite the items being marked as “in stock,” there was no update until 28 January. On that date, support advised: “Due to the dangerous goods declaration, there is a surcharge to pay of 520 AED if you wish us to ship with our DHL account.”
This Dangerous Goods surcharge was not disclosed during checkout, where Express DHL was the only shipping option available. After paying the additional fee on 28 January, I was informed that dispatch of the batteries which are listed in stock, would only be expected by the end of the following week (expected 06 February). Since then, there has been no further response from support.
Sasha further explained that the they are a Swiss company and operates with multiple warehouses abroad, stating that delivery times for items marked as “in stock” may vary between 1–10 working days, as the goods must first arrive at their main office before being shipped via DHL Express. This clarification was only provided after the order was placed and payment was made, and it contradicts the reasonable expectation that “in stock” items are ready for immediate dispatch.
Overall, delivery timelines are unclear, additional charges are not transparently communicated at checkout, and customer support response times are extremely slow even during weekdays.
February 6, 2026
Unprompted review
Reply from WiAutomation
Dear customer,
thanks for your choosing our services! In response to your recent review, we would like to clarify the situation regarding your order.
Upon receiving your order, we identified that it contained batteries, which require special packaging and shipment via DHL in accordance with transport regulations. For this reason, we offered you the option to either proceed with the order by covering the courier surcharge or to cancel it.
Once the payment was completed, we reiterated our terms and conditions, which you accepted, including that shipping times may vary between 1 and 10 business days. Your order is therefore being processed in line with these standard shipping timelines.
We will contact you shortly to provide a precise shipping date.
Kind regards,
Sasha
Prices are attractive quick delivery ...
Prices are attractive and delivery is quite fast I think it is my third order but I am satisfied.
January 30, 2026
TERRIBLE
TERRIBLE - DO NOT Order if you require the items to be delivered within the timeframe stated when placing an order. I paid £170 for delivery within 7-10 Business days. I am now on 14 Business days waiting and just been told by customer service chat that it has not yet left the warehouse and I should have contacted them for a QUOTE before placing the order!! TERRIBLE Customer service - Breaching the Consumer Rights Act 2015
As Per WaiAutomation Reply Below - This is over the '3 days waiting' currently at 5 business days over the timeframe and still not even left their warehouse.
Order was placed on 08/01/2026
June 16, 2026
Unprompted review
Reply from WiAutomation
Dear Customer,
We are sorry to hear that you are not satisfied with our service.
The order is delayed by three days compared to the timeline defined during the offer stage, and for this we sincerely apologize. However, precisely because of this, we have offered you a discount.
A customer service representative will contact you as soon as possible. On our part, you have our full cooperation.
Kind regards
service is very bad
service is very bad, delivery time take too long.
ORDER REF#2025116332 , Placed:16/12/2025, still (29/01/2026) we did not received this order
January 28, 2026
Unprompted review
Reply from WiAutomation
Dear Customer,
I am sorry to hear that you had a negative experience with our company. However, we kindly ask you to provide information regarding your order—such as the reference number, email, or a phone number—because, with the information provided, we are unable to analyze the situation and find a solution.
Please provide us with the details of your purchase.
Thank you, and I remain at your disposal
Paola
Shipping takes too long.
Shipping takes too long.
you place the order to receive in 7 days and then only God knows when you receive will it
January 26, 2026
Unprompted review
Had to pay $40 for express shipping…
Had to pay $40 for express shipping then it takes 2 weeks to arrive and I got stuck with $110 import fee after purchasing the item. Should have been notified of this before hand. It’s in the fine print through the mile long terms of use page.
January 23, 2026
Unprompted review
Reply from WiAutomation
Dear Jeremy,
we are sincerely sorry for your dissatisfaction.
However, we would like to clarify that all information regarding shipping and customs fees is clearly stated in our Terms and Conditions, which are accepted and signed before proceeding with the order payment.
"The Customer may be subject to import duties and/or taxes, payable once the products have reached the specified destination and, therefore, cannot be quantified or in any way determined by the Seller."
We assure you that we always do our utmost to assist our costumers at the best of our abilities and for this reason we have been always available for any clarification or support request.
According to this one of our costumer service representative will contact you soon.
Best Regards,
Martina
Great service and easy ordering on the…
Great service and easy ordering on the website.
They kept us updated on the delivery process.
January 15, 2026
Excessive shipping charges with no customer service
I ordered a product that they charge me just about 1/3 of the price for shipping for, then they did not ship it out for over a week even though it shows in stock ready to ship. Now that I don't need it anymore I cannot get in touch with them to cancel the order and they ship it out anyways. When you called their phone number international their service line just hangs up on you. When you try to get help through their website it's just some AI chat that doesn't do anything and when you email them they say they'll get back to you in two hours however I still have not heard from them. Extremely poor customer service and I will likely have to pick it up with my bank to stop discharge as I am not getting any. Edit: in response to their reply I did contact them during working business hours and their customer service phone number isn't answered and they waited until after it was shipped reply to my messages and then said they couldn't do anything about it.
January 1, 2026
Unprompted review
Reply from WiAutomation
Dear Customer,
We are clearly sorry that our service did not meet your expectations; however, order 2025116941 was received in our system on December 24 and has been processed from that date.
Please note that the recent Christmas holidays slowed down shipping, as carriers were not operating on certain dates. The order was therefore shipped immediately after 4 working days via DHL Express. For privacy reasons, the tracking code is not included in this message.
Our customer service is always available on working days from Monday to Friday, from 11:00 to 17:00 by phone and from 10:00 to 17:30 via live chat.
Support was inactive only on the following days: December 25, December 26, and January 1, due to national holidays.
Please also note that your order was handled from Switzerland, so a different time zone from yours may apply.
We remain at your disposal for any further assistance.
Ordered a 'stock' item 24/11 which was…
Ordered a 'stock' item 24/11 which was urgent and received 22/12. I tried to cancel the order before it was dispatched to us as I found some elsewhere but they said I couldn't cancel as it was already being moved around their warehouses.. Poor service.
December 22, 2025
Unprompted review
Reply from WiAutomation
Good Morning,
we are truly sorry for your dissatisfaction. We would like to assure you that we did our very best to take care of your order and due to the effort made to prioritize and accelerate your order, it had already reached an advanced stage of processing. For this reason, it was no longer possible to cancel it.
That said, we remain fully available to support you, both regarding this matter and for any future orders.
For future orders, we kindly suggest sending a quotation request in advance, so that delivery times and feasibility can be clearly confirmed beforehand and aligned with your expectations.
Thank you for your understanding, and we hope to have the opportunity to assist you again.
Kind regards,
Martina
Bad response and timing
I have waited over weeks for an item to be answered but kept getting the same robot answer it seems like they are using AI or something to respond and when I asked customer service they just stopped answering after one message. Bad service
December 10, 2025
Unprompted review
Reply from WiAutomation
Dear Matthew,
We are sorry to hear about your dissatisfaction, however, we can't find any active orders and can't figure out exactly what you're referring to.
There is no automated service with AI support; staff are available from 9:00 am to 6:00 pm (please note that there may be a time difference).
Please let us know how we can assist you
Kind regards
Paola
Reply from WiAutomation
Dear Viktor
I am sorry to hear about your dissatisfaction, but we have too little information to understand the reason for the delay you mentioned.
Please consider that it could be due to time zone differences, national holidays, or public holidays.
That said, if you are referring to an order, we kindly ask you to provide the order reference. If it is a request for a quotation, please provide the relevant details.
Our Sales and After-Sales departments actively respond to customers, striving to operate as quickly as possible.
Kind regards
Paola
It was very fast and easy
November 27, 2025
"New" may mean very old stock
I am supposed to received new part but the part I received is more than 10 year old. _ manufacturing date is in 2014.
November 24, 2025
Reply from WiAutomation
Dear Customer,
We are truly sorry to hear about your disappointment , however we need to clarify few points.
As noted in our terms & conditions, accepted when the order was placed:
"NEW Products are supplied in the original manufacturer's box, unless the product is obsolete and/or not available on the market. They are supplied with documentation and accessories normally supplied by the manufacturer. The products are supplied with the WiAutomation guarantee. Note: Products may be an older series or version than those available from the manufacturer. The packaging may be opened, have scratches, wear, numbers, discoloration, and notes made by the previous owner."
In this case, the item you purchased has been out of production since 2024.
For future reference, we invite you to contacting our sales department in advance with any specific requests regarding the version or year of production would allow us to explore alternative solutions tailored to your needs.
We are confident that, had we known your requirements earlier, we could have found a suitable alternative for you.
One of our representatives will reach out to you shortly to discuss this matter personally and ensure we find the best possible resolution.
Thank you for your understanding and for giving us the opportunity to assist you.
Kind regards,
Paola
The goods are available in stock and, according to our policy, the processing time ranges from 1 to 10 working days.
Placed Order with this company SHOWING STOCK, after paying and not getting any Feedback in 24H, they say their Policy for STOCK means 1 to 10 days Lead Time, A Joke, This is the 3rd PO we have placed w and paid and they are having issues.
November 17, 2025
Unprompted review
Reply from WiAutomation
Dear Customer,
We regret learning of your dissatisfaction.
However, we must clarify that it is important for customers to have the necessary information to evaluate placing an order, and this is precisely why we specify that the lead time for in-stock items can vary from 1 to 10 business days.
This information is indeed available
Cusytomers are required to accept our terms and conditions and to read them before proceeding with a purchase.
Your order was placed on the afternoon of November 18th; the goods associated with this purchase are in transit from our centers, with expected arrival on-site at the beginning of next week.
Our customer service is at your disposal and is available from 9:00 AM to 6:00 PM, Monday to Friday. Assistance requests have indeed been received and have always been answered.
It is possible to request a quotation before placing an order, which allows the customer to be informed of the processing time for an order. This service does not commit to a purchase.
We want to assure you that we are always available to assist with any needs
Kind regards
Paola
DO NOT DO BUSINESS WITH THIS COMPANY
They do NOT let the customer know while ordering about duties neededing to be paid. They make it obscure and are not up front about it. I am not the only one I see that has had this same experience. Good luck recharging my card I as I blocked you from trying to charge me more for restock for your shady business practices. EVER other compnay manages to charge what is needed for the shipping. DO NOT DO BUISNESS WITH THESE PEOPLE. Everything is misleading. I would be ashamed to work for such a company.
October 19, 2025
Unprompted review
Reply from WiAutomation
Dear customer,
We are sincerely sorry to hear about your disappointment, but we would like to clarify a few points.
It is stated in our terms and conditions, approved by your company when the order was placed that:
"For orders outside the EU, the Customer may be subject to import duties and/or taxes, payable once the products have reached the specified destination and, therefore, cannot be quantified or in any way determined by the Seller."
Unfortunately, these costs depend on many factors, such as the product itself, country of origin, and country of destination, and we are unable to prevent them.
As soon as we were informed by DHL that the shipment was being held at customs due to non-payment of import fees, we promptly sent you an email so that you could take appropriate action and ensure that you received the goods you had paid for.
Following your refusal to pay, the goods were returned to our logistics center. However, we want to make clear that it was you whom used your company credit card to pay for the order and we need to underline that the extra costs/import fees you're referring to are not paid directly to our company but to your country's Customs.
For future occasions, we suggest that you read the terms and conditions carefully before approving them in order to avoid further inconvenience.
Anna
Hidden fees and horrible service
Horrible service. I ordered 2 ABB power supply modules they stated they had in stock mid September this year. Including shipping costs, it was well over $300. Started getting calls and emails mid October stating I needed to pay duties over another 100 dollars so my items could be delivered. That should never have come as a secondary fee given they had my address to calculate the original shipping costs. Further more, there were nearly no identifying details associated with these costs, just someone claiming i needed to pay DHL to get my items. I was not about to pay $100 over the original advertised price. Legit or not, they are unprofessional and have extremely poor and unreachable customer service. Would give zero stars if I could.
October 15, 2025
Unprompted review
Reply from WiAutomation
Dear Customer,
We are sorry to learn about your dissatisfaction.
However, I regret to clarify that, as stated in our purchase terms, customs duties may be required for non-EU shipments and these charges are the responsibility of the customer.
This is also indicated in the purchase confirmation, which shows the Incoterms DAP.
Although the shipping costs from our hub to your address are covered, taxes on orders are borne by the customer.
We contacted you by phone and sent you several emails informing you about the payment of these charges, but we did not receive any concrete response.
Since we received no reply and the import duties were not paid, the goods were returned to the Swiss hub from which the order was shipped.
We acted in accordance with our policies, which we make a priority to keep clear and transparent.
Thank you for your feedback, which will help us continue to improve
Best regards
Anna
Delivery was fast
Delivery was fast. But delivery date was not mentioned in the system once we booked the shipment.
November 16, 2025
very satisfied with the purchase
November 8, 2025
The goods were ordered a long time ago
The goods were ordered a long time ago. Nothing has been delivered. No one answers the phone number. No one responds to my emails.
We will now pursue legal action against the company, as the advance payment has already been made.
November 6, 2025
Unprompted review
Reply from WiAutomation
Dear Kris,
We are sorry to hear that you experienced an issue with one of our orders.
However, we currently have very limited information to assist you properly.
Our phone lines are active from 11:00 AM to 5:00 PM.
Please note, however, that WiAutomation is based in Switzerland and Italy, and the corresponding time zone applies.
The difficulty in reaching us is likely due to this.
As for the lack of response to your emails, I can assure you that our customer service team always responds to assistance requests.
We kindly ask you to provide an order reference so that we can look into the situation and take the necessary steps.
Unfortunately, with so few details, we are unable to provide effective assistance and properly address your request.
Kind regards,
Paola
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