Wickey GmbH & Co. KG Reviews 

I bought a Seaside Playhouse. Over £1.000 which is not that expensive if you look for similar playhouses out there. My experience was the following:

I ordered and the materials arrived in less time than I expected based on their time-scales. But, the slide came broken and I had pieces of wood missing. They replace the slide and the missing pieces. But I had to dispose a 5-meter-long broken slide, so I had to call someone to come and collected it and then I sent the receipt to Wickey (I have not yet received the refund).

Not ideal but ok, things happen. My other and maybe biggest issue is the lack of clarity regarding the use of anchors. It's not clear in the instructions. I saw some videos but if confusing how should I do it. It's a medium-big playhouse so it's a straightforward thing.

So Wickey is ideal for some DIY economy but they could be bumps on the road. Regarding the quality, impossible to tell. Only a couple of years would tell.

I am really disappointed in you Wickey. We purchased a large climbing frame (see my previous review) from you and overall, we are happy. We recently ordered a swing seat accessory from your store, it doesn't fit our frame, its far too big and you are not accepting a return or exchange. Yes, I know we are out of the refund stage, but its because it was a birthday surprise, I would have at least thought you could offer an exchange, which I would have been happy with. Surely if you are selling a product on your site marked under 'accessories' this means it should accessorize your existing products? Why would you sell an item that is not compatible with the product? I know it says the size on their and I should have checked but seriously, why would you sell it if it doesn't fit any of your frames!? Oh and to add further frustration (which you clearly have not learnt by reading the other reviews) the instructions were AWFUL again! You need to improve this. I won't be ordering from Wickey again, we will seek other sites for any additional accessories, you've lost yourself a potential customer.

This has been a nightmare. I made an order at the start of May. Item arrived as planned however it has all been downhill from there. As previous reviews have stated you just receive a pile of wood and bolts. The instructions are confusing at best but I could just about live with that. Unfortunately the timber itself poor. It’s very roughly cut, sharpe and black where it’s been stored in wet conditions. We had a number of rotten and badly split pieces which were unsafe to use. On a little rain further rot has been identified in most of the pieces. Wickey are very slow to respond and usually do so with standard responses. I have had to wait weeks for replacement parts which are wrong. I honestly have no faith in the product or company. There’s seems to be no QA process or customer care.

I have issued a complaint to Wickey which has not been responded too. They can have their product back as it’s been 2 months of disappointment and stress. I wouldn’t get give 1 star.

Please avoid.

Delivery arrived fine. Extremely disappointed with what followed. Upon inspection, I found significant cracks along the length of many of the beams which contradict the safety standards specified within the FAQs on the Wickey website. Another two items are splintered either in transit or prior to transit. Another item is rotten. I am unable to build due to the issues. In addition I am unable to complete the contact form online as the images I am trying to upload return a 'unsupported file type' error message despite the images being JPEGs and within the size limit stated.

I had heard good things about Wickey which gave me hope but I am extremely disappointed with the quality of this product, especially given the price being so high.

To top this off, the item was supposed to be a birthday present, which can no longer be assembled in time for the birthday causing significant distress.

I am hoping for a swift resolution and faith to be restored.

for over £1,000 you get a pallet of wood and screws the instructions are none existent. The fact that we were able to make anything resembling what we ordered is a miracle. The plastic (coloured) parts come in a large roll of fabric and the white parts (eg the unicorn/star/crown etc decorative) come as one large piece of white sticky back plastic. No pictures or templates come with it? you have to wing it. If you are no good at art it looks a right mess! Not happy at all with the finished product

Ordered a swing seat from Fat Moose over three weeks ago (UKF2000051366 if their customer services see this). Fat Moose is the same company as Wickey & it was Wickey customer services I dealt with.

Having received an email confirming despatch but no tracking details I chased them after a week only to be told the item had been returned to them by the carrier due to failed delivery. I suggested they check with the carrier as this was incorrect (no missed delivery note, was working from home all week & Ring doorbell showed no missed deliveries). They asked if I wanted to arrange a new delivery & I said yes. I got no confirmation of despatch over the next 2 weeks so chased them on 3 occasions & was told the first 2 times that a new delivery had been arranged. On the 3rd occasion though I was told it hadn’t been despatched, nor would it be as it was now out of stock (so they obviously sold my returned item to someone else!). Never got any apology or acceptance of fault in any of their emails. I asked if they could instead send me the next most expensive equivalent as a goodwill gesture - they refused to do this! Will get a refund but what a waste of time! Overall really poor!

Shocking , placed a £800 order ,and the customer services team would/could not add on a child seat , instead they wanted me to pay additional delivery charge even tho I only just placed my order! You would think they would understand!? Customer service is ridiculous imagine what it’s like when purchased and something goes wrong! You would think customer service meaning they would understand and create a solution instead of pollution!!!

Good quality, simple instructions!

All Fine. Order delivery all very satisfied.

Our kids are learning to climb with fun.

Easy Order, Perfect communication, competitive prices

If I could give less than 1 star I would. I never usually leave bad reviews but the play area we purchased nearly seriously injured our son. He was swinging on the set when the whole swingset side collapsed on him. Luckily he seemed to sense the danger while it was falling and slightly moved so it more or less avoided him. The design is terrible however I must state we hadn't anchored the item due to where we had to locate it. It is an Aframe with the main beam to support swings effectively balanced on the Aframe and bolted into the tower with 1 bolt. As others have stated usually there is some sort of metal bracing for stability. Obviously once I checked my son was ok I decided to contact the company. They seemed responsive at first but as soon as I mentioned they weren't anchored they have wiped their hands of it. I cannot anchor the play area due to where it is unfortunately but still wouldn't have expected the wood to split and the screws to shear and collapse. If I can help even just one family I would advise do your research and purchase something else as I dont think this Aframe design is that safe. Even with the anchors I still think there would have been an issue. They look lovely play areas but unless you can fully concrete and anchor them in and trust the AFrame design I would maybe keep looking at other companies. Also as others have stated it is fairly DIY. I luckily had a joiner install it and it still took him 2 days to build it as everything had to be cut and drilled. So keep that in mind also.

I received a slide on 22/3/22, the slide had a very big noticeable crack on it. I emailed the company & was told a new slide would be dispatched. Fast forward also 3 months & still no sign of the slide.
I have emailed the company multiple times and was eventually told that the courier delivered the slide on 20/5 which is obviously untrue. So we have been delivered a faulty product with no replacement. Very disappointing!!

Absolute joke.
Waited 3 weeks for the item to come it’s come and it’s the wrong item, I’ve attempted to put this together anyway for half of it to be missing. This was my sons birthday present that he now can’t use and it’s unsafe. Customer service is rubbish just say to email which then takes them days at a time to reply to and Im £500 down with a bag of rubbish on my garden

Definitely would NOT buy from Wickey again. Ordered a climbing frame, arrived on time. Started to assemble but the instructions are incorrect. 2 major parts of the climbing frame had split so were not safe to use. We had to purchase more wood to replace the split pieces, extra tools that were not listed so spending more money on top of what we had spent. Wood is not pre drilled and the few pre drilled holes there were, were awful. It says the wood is treated but only some was treated and the whole thing needs a substantial sanding down. I’m so disappointed with the quality of this and the fact my children have spent their savings on something you could build for a lot less money and better quality.

I've never ordered crap like this before. Nothing is done: the bars have to be sawn by yourself, all the holes have to be drilled yourself. The wood also needs to be sanded. I am amazed that there are no instructions that show us where the trees are that we are supposed to cut down. The few pre-drilled holes are not clean or not drilled through. The instructions contain an error - if you follow it meticulously, you will assemble the device incorrectly. We also had to buy tools and materials for a three-digit amount! There isn't even anything to anchor the tower to the ground! Hands off!

Not worth the money you pay, awful customer service had missing items which still hasn't been resolved my husband had to cut abit of wood of the pallet to be able to securely fit the swings as that part was missing, no tarp was sent and the slide is meant to have a water connection but was sent the wrong 1 with no connection won't be recommending or ordering from here again should of read the reviews 1st