Wifinity Reviews 7,352

Lily M provided excellent customer service and guided me through all the steps to upgrade my account. It was so helpful to speak to a person! Thanks Lily!

Had a problem with my internet and devices, Ellie got it sorted in 10 minutes flat, kind and efficient,
Thank you

Thanks for you help Karima - all sorted very quickly.

Lily was a lovely person who had knowledge, patience and understanding of a senior who was somewhat lost lol. Would definitely recommend

Very helpful

Due to moving away from a wifinity location I have cancelled my subscription, it was quick, easy and finished in about 3 minutes. Karima, the guy who answered the phone, was helpful and sorted it in no time, I have zero complaints. 5 stars.

Gem/Jen was very helpful. She knows her work very well and stayed with me till I get what I need with my network.

I had issues working out how to connect to premium WiFi at a Park dean Holiday Park. I called the helpline and the call helper who was called Gem was really friendly, patient and very helpful. A credit to your company! My issue was resolved very quickly and I am very happy (Guy Webber)

Katie was really helpful at getting me connected

Sofie was extremely knowledgeable and helpful she was a pleasure to talk to

I spoke to Sophie today about my connection problem with my ps5 and she managed to solve it very quickly. Sophie was very polite and very knowledgeable, a pleasure to talk to, overall I highly recommend this service.

WIFI : It was very quick for them to answer the phone. After I explained my concern, the representative immediately understood the problem and resolved it efficiently. Thank you so much.

I had a great experience with Wifinity thanks to James. He was incredibly kind, patient, and genuinely helpful in resolving my WiFi issue quickly and efficiently.

What really stood out was how clearly he explained everything and made sure I was fully up and running before finishing the call. It’s not often you come across customer support that feels this personal and attentive.

Really appreciate the support—thank you, James!

Sophie provided excellent support with my query today. I was struggling with connecting my devices due to some hidden settings on my devices (settings I wasn't aware off as I am not tech savvy). She went out of her way to look up the correct area where these settings where for both my PC and my mobile, allowing me to add both of my devices to my wifinity account and get connected to the Internet. Furthermore, she stayed behind after her shift to ensure I was happy and content and to address my query. We need more people like Sophie in the world. Thanks mate, hope you have a good day!

Lily was fantastic, just really knew her stuff and was able to come up with solutions as to why my connection speed wasn’t what it should be. Thanks, Lily!

as usual great service from wifinity, staff are always so lovely and helpful Gem was great.
this is my second review but the staff are genuinely great so they deserve it!

I am on holiday and I purchased 7 day wifi package. I had difficulty to connect and there is no mobile phone coveridge in this area. The camp allowed me to use a landline and rang the company for me. I spoke to Lily who talked me through getting connected on 2 devices. Lily was polite, patient and very helpful with a great knowledge.

Lily was very helpful, took me through each step, several times, as phone was not responding well, & was determined to fix the problem. It seemed to work in the end but after finishing the call, when I tried to connect back in again to parkdean WiFi my connection still said not connected to the parkdean WiFi.

Excellent Service, he was extremely polite and very helpful. Would highly recommend.

I’m giving a five star rating today, only because I received excellent help from Lily in customer services. Although my problem couldn’t be fixed today, Lily was happy to give me a full refund today.
Wifinity are contracted by Parkdean Holiday Park at Withernsea Sands, for their WiFi connectivity, and the Park itself couldn’t or wouldn’t deal with my problem of having no internet. I don’t think they were too bothered, they just sent me in the direction of Wifinity, who will refund me, and hopefully the next holiday maker will have better luck.
Thank you, Lily, it was a pleasure speaking to you.