The installers were very pleasant and attentive, causing no stress to myself even though they had some issues drilling for the cable by my flat door, and any phone calls I made the staff were very ple... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very helpful team who are readily contactable and willing to help. I have an ongoing issue with a very specific device connectivity problem and everyone I’ve spoken to has gone above and beyond to hel... See more
Company replied
WF packages are competitively priced, compared to other providers & the service generally works well. There are occasions when the bandwidth drops, which can interfere with access e.g. streaming... See more
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They were brilliant getting us reconnected after we attempted to go to a competitor, for a slightly cheaper deal, which was the worst thing we done. Was without internet and landline for 4 days.... See more
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Company details
Written by the company
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Written by the company
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Contact info
Communications House, 56 Love Ln, PO31 7EU, Cowes, United Kingdom
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4.6
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 stars
Hi,
I recently got a broadband deal with WightFibre. The service was great, professional and quick. Honestly, top tier value for money.
Cheers!
December 14, 2025
Reply from WightFibre
Hello,
Thank you so much for taking the time to leave such a great review!
We’re really pleased to hear you found the service professional, quick, and great value for money. That’s exactly the experience we aim to deliver.
Thanks again for choosing WightFibre – if you ever need anything, we’re always happy to help.
Kind regards
Easy installation and working perfectly…
Easy installation and working perfectly thanks
November 10, 2025
Reply from WightFibre
Hello Anthony,
Thank you so much for the 5‑star review! ⭐
We’re really glad to hear the installation was easy and everything is working perfectly for you.
If you need any help in the future, we’re always here to support you! 💙
Great service
Great service, kept me informed every step of the way. Brilliant product too.
December 7, 2025
Reply from WightFibre
Hello Hayley,
Thank you for the fantastic 5‑star review! ⭐
We’re delighted to hear that you received great service and felt informed every step of the way.
It’s wonderful to know you’re happy with the product too!
If there’s ever anything else we can help with, we’re always here for you. 💙
a change from cost
December 5, 2025
Reply from WightFibre
Hello Mr Harris,
Thank you for your 4‑star review! ⭐
We’re glad to hear you’ve noticed a positive change in cost.
If there’s anything more we can do to make your experience even better, we’d love to hear from you.
Your feedback truly helps us improve! 💙
Disappointed service great but signed…
Disappointed service great but signed in for cheapest rate as I am a pensioner they have increased the price only 3 months in ..two reps called last week doing the rounds for new customers and because of new gov regs was offering package at 14.99..just to add insult to injury
September 4, 2025
Reply from WightFibre
Hello Jenny,
Thank you for your review, and we’re really sorry to hear about your disappointment.
We’re glad the service itself has been good for you, but we completely understand your frustration regarding the price increase, especially after choosing a package based on affordability.
Recent government regulatory changes have affected pricing across the industry, but we appreciate how frustrating it must feel to see new customer offers while your own price has changed after only a few months.
That’s certainly not the experience we want any customer to have.
Please reach out to our Customer Service team so we can review your account in detail and make sure you’re on the best and most cost‑effective option available.
We’re here to help and want to ensure you feel properly supported.
Thank you again for sharing your feedback, it genuinely helps us improve.
I had a problem today with the internet…
I had a problem today with the internet connection and wifi.....I was on the phone to one of their tec guys for over half an hour with him trying to solve my issue....in the end it was a rare hardware issue with the plume module.
90 minutes later a repairman came to my door, swapped over the module and all was good.....absolutely fantastic service from a truly great local company.
Their prices are reasonable for what you get in terms of speed and customer service. 5 star.
March 3, 2026
Unprompted review
Reply from WightFibre
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re really pleased to hear that our team were able to identify the rare hardware issue with your Plume module and get everything resolved so quickly.We’re also delighted that you’re happy with both the service and the value you receive from WightFibre.
Best regards,
The WightFibre Customer Service Team
Wayne and Alex installed our new…
Wayne and Alex installed our new business Wightfibre and they were excellent. Very helpful, friendly and professional. Nothing was too much for them. They are a credit to Wightfibre.
February 26, 2026
Unprompted review
Reply from WightFibre
Thank you so much for the wonderful 5‑star review! We’re delighted to hear that Wayne and Alex provided such an excellent installation experience. Your kind words about their helpfulness, friendliness and professionalism mean a lot — they’ll be thrilled to hear this!
Best regards. The WightFibre customer service team.
Reply from WightFibre
Hello Deborah,
Thank you so much for your 5‑star review! ⭐
We’re really glad to hear you found our communication clear and our team polite.
We appreciate you taking the time to share your experience and we’re always here if you need anything in the future. 💙
Reply from WightFibre
Hello Louise,
Thank you so much for your kind words! ⭐
We’re proud to be a local company supporting our community, and it’s great to hear that our regular email updates are keeping you informed. If there’s ever anything more we can do for you, we’re always here to help! 💙
On time
On time.
Workers kind ,helpful and polite.Above what was asked.
Everything left clean and tidy.
Everything was checked and working before they left.
February 26, 2026
Unprompted review
Reply from WightFibre
Hello,
Thank you so much for taking the time to leave a 5‑star review! ⭐️
We’re really pleased to hear that the team arrived on time, were kind, helpful and went above and beyond for you.
It’s great to know everything was left clean and tidy, and that the system was fully checked and working before they left.
I’ll make sure your lovely feedback is passed on to the engineers, they’ll be delighted to hear it.
If you ever need anything in the future, we’re always here to help.
Thanks again for choosing WightFibre! 💙
Reply from WightFibre
Hello Lee,
Thank you so much for the fantastic 5‑star review! 🌟
We’re delighted to hear that you found everything simple and quick, and that our customer service team made a great impression.
It’s also wonderful to know you’re enjoying excellent broadband speeds, that’s exactly what we aim for!
If you ever need anything, we’re always here and happy to help.💙
Does wat it says on the tin
Customer service is brilliant
Board band stopped working after a week on the Sunday lunch time, phoned customer services and it was repaired the same day as the installers were in the are area by sunday early evening.
No problems since repair
Brilliant )))))
November 20, 2025
Reply from WightFibre
Hello Nik,
Thank you so much for the brilliant 5‑star review! ⭐
We’re really glad to hear that our team were able to get your broadband back up and running so quickly, especially on a Sunday! It’s great to know everything has been running smoothly since the repair.
If you ever need anything in the future, we’re always here and happy to help.
Thanks again for your kind words! 💙
arrived when you said and workers very…
arrived when you said and workers very good.
November 21, 2025
Reply from WightFibre
Hello Malcom,
Thank you for your 4‑star review! ⭐
We’re really pleased to hear that our team arrived on time and that you found our workers very good.
If there’s anything we could have done to turn your experience into a full 5 stars, we’d love to hear your feedback.
We’re always looking to improve.
Thanks again for taking the time to share your experience! 💙
fitters were very good on tnstalling…cheaper than sky
fitters were very good on tnstalling the equipment no mess
November 20, 2025
Reply from WightFibre
Hello Phillip,
Thank you for the fantastic 5‑star review! ⭐
We’re delighted to hear that our fitters did a great job installing your equipment and left everything neat and tidy.
If you need anything at all going forward, we’re always here to help.
Thanks again for your feedback! 💙
Great coverage throughout home
Great coverage throughout home, just getting to grips with Plume
November 19, 2025
Reply from WightFibre
Hello Chris,
Thank you for your review!
We’re really pleased to hear you’re getting great coverage throughout your home.
If the 1‑star rating was accidental, you’re welcome to update it — but if there’s anything you’re unsure about while getting to grips with Plume, we’re always here to help.
Please don’t hesitate to reach out and we’ll make sure everything is working exactly as you expect.
Thanks again for your feedback!
Quick and trouble free installation
Quick and trouble free installation. Really good speed and coverage.
November 17, 2025
Reply from WightFibre
Hello Matthew,
Thank you so much for the wonderful 5‑star review! ✨
We’re delighted to hear that your installation was quick and trouble‑free, and that you’re enjoying the great speed and coverage.
If you ever need anything or have any questions, we’re always here to help.
Thanks again for choosing us! 💙
Fantastic!🤗
The customer service is outstanding , the gentlemen that came to install it were very efficient & kind , nothing too much trouble & the speed of my Wi Fi is the best I’ve ever had .
I would highly recommend this company . Thank you Wightfibre !
November 16, 2025
Reply from WightFibre
Hello Terri,
Thank you so much for your wonderful 5‑star review! ✨
We’re thrilled to hear that you’ve had such a positive experience with us.
It’s fantastic to know that our customer service team made a great impression and that the installation team were efficient, kind, and happy to help with anything you needed.
We’re also delighted that you’re enjoying the speed and performance of your WiFi, that’s exactly what we aim for!
Your recommendation means a lot to us.
Thank you for choosing WightFibre! 💙
Quick and efficient
October 20, 2025
Reply from WightFibre
Hello Peter,
Thank you for taking the time to leave us a 4‑star review! ✨
We’re really pleased to hear that you found our service quick and efficient.
If there’s anything we can do to turn that 4 stars into a 5‑star experience, we’d love to hear from you.
Your feedback helps us continue improving.
Thanks for choosing WightFibre! 💙
Super Fast and Great Value
We moved to the Island in mid November and I needed a fast broadband service to enable me to work form home. Installation was the day after we moved in a despite an early glitch the service has proved to be reliable, fast and very reasonably priced, highly recommended
November 16, 2025
Reply from WightFibre
Hello Clive,
Thank you so much for your fantastic 5‑star review! ✨
We’re delighted to hear that your move to the Island went smoothly and that we were able to get you connected the very next day, especially when fast, reliable broadband is essential for working from home.
We’re glad the early glitch was quickly resolved and that your service has since been fast, reliable, and great value for money.
Your recommendation means a lot to us and to the whole WightFibre team.
Thank you for choosing us, and welcome to the Island! 💙
Good personal local service
Good personal service from a local provider. Easy to contact if needed. Installation very quick. Workmanship tidy and considerate.
October 19, 2025
Reply from WightFibre
Hello Ian,
Thank you so much for your lovely 5‑star review! ✨
We’re delighted to hear that you’ve experienced great personal service from our local team.
It’s wonderful to know that we were easy to contact, the installation was quick, and that our engineers carried out their work neatly and considerately.
Your feedback means a lot to us — thank you for choosing WightFibre! 💙
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