very good installation process. Engineer kept us informed throughout the process and was friendly and helpful. He removed his shoes everytime he entered our house as it was raining, which was much app... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had for some five months now and has worked flawlessly at 100% speed all the time. No faults, no glitches. Installation was extremely neat with the guys going out of their way to install in our prim... See more
Company replied
From start to finnish wight fibre could not be faulted. From initial contact through to installation all staff were informative and helpful. there have not been any problems since our contract start... See more
Company replied
Our wightfibre installer Lester was excellent. He arrived on time, listened to our requirements and made the necessary adjustments going around our borders rather than through the middle of the lawn... See more
Company replied
Company details
Written by the company
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Written by the company
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Contact info
Communications House, 56 Love Ln, PO31 7EU, Cowes, United Kingdom
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you for providing fast wi fi at…
Thank you for providing fast wi fi at an affordable rate
May 13, 2026
Reply from WightFibre
Hello Mark,
Thank you for your 5-star review! ⭐
We're delighted to hear you're enjoying fast, reliable WiFi at an affordable price. Providing great value and keeping our customers connected is exactly what we aim for.
Thank you for choosing WightFibre and for taking the time to share your feedback. We really appreciate your support! 💙
Very quick installation by Ross and…
Very quick installation by Ross and Rhys. Two days before we were expecting them but we were already prepared so no problem!
Well done guys!
September 7, 2026
Unprompted review
Reply from WightFibre
Hello Grald,
Thank you for taking the time to leave us such a fantastic review! ⭐
We're delighted to hear that Ross and Rhys provided a quick and efficient installation and that being able to bring the appointment forward worked well for you. We'll be sure to pass your kind words on to them.
Thank you for choosing WightFibre, and we hope you continue to enjoy your service! 💙
6 months no issues then nothing but…
6 months no issues then nothing but issues, switched from plume, spent out for a extender as they recommended and still issues.
Their system doesn't work with sky properly and conflicts.
Had engineers round and never seems like they can resolve anything.
September 7, 2026
Unprompted review
Reply from WightFibre
Hello Wayne,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not matched the reliable service you enjoyed during your first six months with us.
We understand how frustrating it can be when connectivity issues persist, especially after trying different equipment and having engineer visits. Every home setup is unique, and while many customers have a smooth transition to our newer WiFi solutions, we appreciate that this hasn't been your experience.
Unfortunately, we haven't been able to identify your account from your review to investigate further. We'd be grateful if you could contact our Customer Services team with your details so we can take another look and work towards a resolution.
Thank you again for your feedback. We value it highly and would welcome the opportunity to restore your confidence in our service.
Only good things to say.
Despite an initial waiting period of two months for the installation due to a lack of WightFibre infrastructure on my street, the installation went smoothly, the technician helped me connect my phone and TV to the wifi, and I have had uninterrupted broadband ever since.
The ability to choose a month-to-month option is an added bonus, as I don't want to sign a 12- or 24-month contract.
May 12, 2026
Reply from WightFibre
Hello,
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that, despite the initial wait for infrastructure to reach your street, the installation process went smoothly and that our technician was able to help get all your devices connected.
It's great to know you've enjoyed a reliable, uninterrupted broadband service ever since. We're also pleased that our flexible month-to-month option was a good fit for your needs. Thank you for choosing WightFibre and for taking the time to share your experience. We really appreciate your support! 💙
Excellent service and exceptional value…
Excellent service and exceptional value for money.
Having realised that our Sky account was becoming increasingly more expensive we decided to try our local provider “Wightfibre” we were worried that we would loose our existing email and phone number. However, everything proved to be very simple. Once we completed our online application we were given an installation date immediately and everything went extremely smoothly. Having now used Wightfibre for four months we have found the service to be excellent and the download speeds are amazing, the TV and phone as well. We did keep our email and same number and virtually everything was done for us and the cost was less than a quarter of what we were paying our previous provider. Also the installation was on the exact date given and completed very well.
June 8, 2026
Reply from WightFibre
Hello Geoffrey,
Thank you for taking the time to share such a wonderful review and for choosing WightFibre! ⭐
We're delighted to hear that switching from your previous provider was a smooth and straightforward experience, and that we were able to help you keep both your email address and phone number.
It's great to know that your installation was completed on schedule and that you're enjoying the excellent speeds, TV, and phone service. We're especially pleased that you've found such great value for money, as providing fast, reliable broadband at a fair price is exactly what we strive for.
Thank you for supporting your local provider and for recommending WightFibre. We look forward to keeping you connected for many years to come! 💙
Great service.
Very helpful, easy set up and extremely pleased with everything. cannot recommend enough.
June 8, 2026
Reply from WightFibre
Hello Graham,
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that you found the setup process easy and that our team was so helpful throughout. It's wonderful to know you're extremely pleased with everything, and your recommendation means a great deal to us.
Thank you for choosing WightFibre and for taking the time to share your experience. We're always here if you need us and look forward to keeping you connected for many years to come. 💙
Really good service .They came out when…
Really good service .They came out when they said they would and connected us super quickly.
August 31, 2026
Reply from WightFibre
Hello Kerisimo,
Thank you for your wonderful 5-star review! ⭐
We're delighted to hear that you found the setup process easy and that our team was able to help every step of the way. Knowing that you're extremely pleased with both the service and your experience means a great deal to us.
Thank you for your recommendation and for choosing WightFibre. Your support is greatly appreciated, and we're always here if you need us. 💙
Wightfibre's excellent customer service made the whole process very easy.
When I first contacted Wightfibre, the call handler answered all my queries comprehensively and helped me determine the most suitable package. She gave me her name and I was able to speak with her again when I placed the order. The installation team were friendly, efficient and helpful and undertook the installation with the minimum of fuss. Wightfibre's communication throughout the whole process from placing the order to installation was excellent.
June 8, 2026
Reply from WightFibre
Hello Paul,
Thank you for taking the time to leave such a wonderful 5-star review! ⭐
We're delighted to hear that you had such a positive experience from your very first enquiry through to installation. It's great to know our team were able to answer all your questions, help you find the right package, and provide a seamless service throughout the ordering process.
We're especially pleased that our communication and installation teams made the process straightforward and hassle-free. We'll be sure to share your kind feedback with the colleagues involved.
Thank you for choosing WightFibre and for recommending us. We really appreciate your support! 💙
Wightfibre are excellent
Wightfibre are excellent . Service and products are impeccable. I highly recommend them .
May 10, 2026
Reply from WightFibre
Hello Bullock,
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that you've found both our service and products to be excellent. Providing a reliable service and great customer experience is what we strive for, so it's wonderful to know we've met your expectations.
Thank you for your recommendation and for choosing WightFibre. Your support means a lot to our team, and we're always here if you need us. 💙
The installation was completed to time…
The installation was completed to time by a friendly crew, who cleaned and tidied up and helped with all my questions.
September 3, 2026
Unprompted review
Reply from WightFibre
Hello Paul,
Thank you for taking the time to leave us a 5-star review! ⭐
We're delighted to hear that your installation was completed on time and that our team provided a friendly and helpful service throughout.
We take great pride in ensuring installations are carried out professionally, with care taken to leave everything clean and tidy, so it's wonderful to know this made a positive impression. We'll be sure to pass your kind feedback on to the crew.
Thank you for choosing WightFibre and welcome to the network! 💙
Wightfibre are very professional and save you money.
Our wightfibre installer Lester was excellent. He arrived on time, listened to our requirements and made the necessary adjustments going around our borders rather than through the middle of the lawn.
He then helped log into our various devices and answered any questions we had.
He was an exemplary member of a fantastic local company and we would recommend them to anyone thinking of switching broadband provider on the island.
September 1, 2026
Unprompted review
Reply from WightFibre
Hello Colin,
Thanks for taking the time to leave such a fantastic review! ⭐
We're delighted to hear that Lester provided such excellent service. Taking the time to understand your requirements and ensuring the installation was completed in a way that worked best for your property is exactly the level of care we strive for. It's also great to know he was able to help get your devices connected and answer any questions along the way.
We'll be sure to pass your kind words on to Lester, who I'm sure will be thrilled to receive the recognition. Thank you for choosing WightFibre and for recommending us to others on the Island. 💙
Easy to contact if they say they will…
Easy to contact if they say they will phone you back they do super friendly staff . I would highly recommend WightFirbe
June 4, 2026
Reply from WightFibre
Hello David,
Thank you so much for your fantastic 5-star review! ⭐
We're delighted to hear that you've found our team easy to contact and that we've delivered on our promises by calling back when expected.
Providing friendly, reliable service is something we take great pride in, so it's wonderful to know this made a positive difference to your experience. Thank you for recommending WightFibre, it really means a lot to us. 💙
The broadband itself is fine, but...
The broadband itself is fine.
The installation process was not so fine. Their installer should be called Dr No. He was unhelpful, pretty unfriendly, didn't tell us in advance what he was going to do, didn't ask where we'd like the box or wires to run etc etc.
Other installation organisations on the island tend to have much more constructive and friendly staff. I don't know if this comes from the top at Wight Fibre, or if it was just the guy we had for our installation.
May 7, 2026
Reply from WightFibre
Hello Tim,
Thank you for taking the time to leave a review. We're pleased to hear that you've been happy with the broadband service itself, but we're sorry that your installation experience did not meet the standard you expected.
We believe every installation should be carried out with clear communication and consideration for the customer's preferences, including discussing equipment placement and cable routing before any work begins. It's disappointing to hear that this wasn't your experience.
Your feedback has been shared with the relevant team so we can review what happened and use it as an opportunity to improve. While we're glad the service is working well, we understand that first impressions matter and we're sorry we let you down during the installation.
Thank you again for bringing this to our attention.
Kind regards,
Jess
Customer Service Supervisor
Have not had many issues and are always…
Have not had many issues and are always very helpfull and sort problems quickly and effiently,
A pleasure to have a local company supplying a good british service!
February 15, 2026
Reply from WightFibre
Thank you for your fantastic review. We're delighted to hear you've had such a positive experience and that our team has been able to resolve any issues quickly. As a local company, your support means a great deal to us.
Best regards,
The WightFibre Team
Great installation and help when needed
May 1, 2026
Reply from WightFibre
Thank you for your review. We're delighted to hear the installation went smoothly and that our team was able to help when needed.
Best regards,
The WightFibre Team
Good reliable connection
Good reliable connection. Great communication and a price I am happy with.
June 2, 2026
Reply from WightFibre
Hello Brian,
Thank you for taking the time to leave us a 5-star review! ⭐
We're delighted to hear you're enjoying a reliable connection, great communication from our team, and a service that offers value for money.
Providing a dependable broadband service while keeping our customers informed is something we work hard to achieve, so it's wonderful to know this has been your experience.
Thank you for choosing WightFibre and for your recommendation. 💙
A very professional service. …
Very professional and efficient service. Personable staff, and good after-service.
The system works very efficiently with no issues to date. Highly recommended 😊
Many thanks indeed.
May 5, 2026
Reply from WightFibre
Hello Simon,
Thank you for taking the time to leave such a wonderful review. ⭐
We're delighted to hear that you found our service professional, efficient, and personable, and that our after-service support has met your expectations. These are qualities we pride ourselves on, so it's fantastic to receive such positive feedback.
It's also great to know that your system is working efficiently and that you've experienced no issues since installation. Thank you for your recommendation and for choosing WightFibre. 💙
Mostly ok how ever there are a lot of…
Mostly ok how ever there are a lot of disconnection from the Internet
May 3, 2026
Reply from WightFibre
Hello Joy,
Thank you for taking the time to leave us a review and for your 4-star rating.
We're pleased to hear that your experience has been mostly positive, but we're sorry to learn that you've experienced a number of internet disconnections. That's certainly not the level of reliability we aim to provide.
If you're still experiencing these issues, we'd encourage you to get in touch with our Customer Service team so we can investigate further and make sure your connection is performing as it should.
Thank you for choosing WightFibre, and we appreciate your feedback as it helps us continue to improve.
Great service and staff punctual and professional
Great service and staff would highly recommend
May 31, 2026
Reply from WightFibre
Hello J Holland,
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that you've had a great experience with both our service and our team.
Your recommendation means a lot to us, and it's wonderful to know that our staff have made such a positive impression.
Thank you for choosing WightFibre and for taking the time to share your feedback. 💙
Straight forward installation quality…
Straight forward installation quality of picture games on tv a bonus had no problems very satisfied
May 27, 2026
Reply from WightFibre
Hello Robert,
Thank you for taking the time to leave us a 5-star review! ⭐
We're delighted to hear that the installation was straightforward and that you're enjoying both the quality of the TV picture and gaming experience. It's great to know everything has been running smoothly and that you're very satisfied with the service.
Thank you for choosing WightFibre and for sharing your feedback. 💙
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.