Wilson & Carter Reviews 

Try to return items making it extremely hard and they prolong their response so the 30 days are up
Pictures are not what you receive and you can buy them some where else a lot cheaper.
Never buy from this website as you will scammed out of your money

Cheap awful products - will not send me return details !!! Do not buy - NO STARS - but they won’t allow me to put that!!! Purchases - shoes - dress - top - all so cheap made but high price - I thought I was buying quality!!

I ordered two dresses costing £39.99 and £27.99 because the website appeared to be a London-based retailer and advertised "Easy Returns" and "hassle-free returns."
Unfortunately, the dresses I received were, in my opinion, very poor quality and looked nothing like the photographs on the website. The fit was also extremely disappointing.
I contacted customer services to request a refund within the returns period. Instead of providing the return address, I was repeatedly encouraged to accept replacement items. I was then informed that returns had to be sent to an overseas warehouse at a cost of around $30–50, something I was not aware of when I placed my order.
After requesting the return address several times, I still had not been given it. My experience has been frustrating and I feel the returns process is far from the "easy" and "hassle-free" process advertised.
I would encourage anyone considering ordering to read all of the terms and conditions carefully before purchasing, particularly those relating to returns and where items are shipped from.

Do not buy anything from Wilson and Carter. The quality is shocking and is by far the worst I have ever come across. The items are nothing like the image they are advertising. Steer clear.

DO NOT BUY FROM THIS COMPANY… Goods are really really cheap quality and when you realise this, the returns process is expensive as goods have to be returned USA, at your cost. This is a scam, but paying by credit card will not protect you!

Material is cheap, looks nothing like the picture. The cut on the dress isn’t even straight. The detailing looks like a child has drawn it. I’ve emailed asking for a refund but based on previous reviews I’m not holding my breath. Avoid at all costs.

I ordered a pair of flat leopard print shoes with gold tassels. My issues are: The order has taken over two weeks to be delivered. The shoes were advertised at full price of £125! They are poor quality and not worth the £47 I paid. No online product description of materials used in the shoes and made of a cheap satin fabric and not a bold leopard print and gold and brown tassels. Does not look like product advertised on line. These shoes are cheap and ugly! I wish I’d read the reviews for this company before ordering! Please do not buy from them! I’ve just been totally ripped off!

If I could give them a zero I would. What a con. I bought what I thought were genuine items from Wilson and carter what a load of rubbish
They are made in China and sent from China NOT LONDON based. I've been offered discount after discount but eventually I managed to get an address to send them back but I have to pay (that is not what there website says) full refund and free delivery back. What a load of rubbish. DO NOT USE THEM

The item I bought was not sized properly I wanted to return it I got no satisfaction from them at all The quality was cheap and looked nothing like it was displayed
The don’t do returns as I know to my cost
I won’t be buying from them again
The stuff is cheap, nasty and substandard
DONT buy from these people I’m am sure their stuff comes from China

24 hours after ordering, I found apparently identical sandals on Temu for just over £5. I paid £25, reduced the advert said from £56. On immediately cancelling I was told “not possible, your order is now in the pipeline.” Not being handled by Royal Mail, as stated but shipped from China and delivered by Evri. I have photographic evidence of the ‘Marjorie’ orthopaedic sandals’ I ordered and the Temu ones. Apparantly I have to wait to receive before my bank will cancel and they have not even left China yet according to the email I got today, 10 days after ordering. I believe if I am dissatisfied I can then return ……. at my expense….. to China.

I wouldn’t even rate this appalling online company 1 star but had no option in order to leave this review. AVOID, AVOID.AVOID, 🛑 🙌 🙌🙌🛑 absolute RIP off & quality of garments is extremely poor. Ordered what I thought was a lovely dress, only to be posted a RAG…. (A RAG)…. Disgusting 🤮 & no return options despite several attempts to make contact. Don’t be fooled by the false advertising. It’s fake & as you can tell, I am pretty furious. 😡

No delivery, they are not based in London they are probably based in Asia. Tracking is completely false times. I am trying to get refund no response. Do not use.

Zero stars if it was possible. They should be stopped from trading as the clothing descriptions of cotton/linen blend, sizing, hemming, stitches, nasty cheap fabric - it’s all terrible. The returns advertised as easy are impossible - they are scamming liars. Con con con all the way.

Material not specified on website but was not the material expected for summer wearing
in dispute re amount to be refunded as offered 10% and then 20% and also vouchers re future sales !!

I would give it a zero if I could.
I ordered a dress from Wilson & Carter but realised almost immediately that I had made a mistake and contacted them within minutes to request cancellation. My request was refused, and the item was still dispatched.
When the dress arrived, I requested a return under their advertised 30-day money-back guarantee. Instead of providing the return address, I was repeatedly offered increasing partial refunds (10%, then 20%, then 30%) and store credit if I kept the item.
I was also required to complete a very small return form, print it, photograph it, and send it back for approval before they would even provide the return address. Despite providing all the requested information by email, they would not accept it.
They even at one point said you can give it to charity.
My experience did not match the "Easy Returns" and "30-day money-back guarantee" advertised on the website. I found the return process unnecessarily difficult and frustrating.
I will not ever purchase from them again..

It's a con don't buy anything from this Wilson and carter, poor clothes poor material doesn't match photos, poor returns, you will not get your money back.
Stay away

False claims of a 30 day refund.
Automated replies that are never answered.
Continued offers of discounts but NEVER any resolution of original request for a refund.
Absolute Con

I ordered 2 pairs of shoes on 3 July, the website said if you can put them in the basket then they are in stock. Received a message that one pair not available in the colour I asked for and invited me to choose another colour or something more expensive at no extra cost and 20% off my next purchase. By that time I had read the reviews and asked for a refund for one pair. I'm still waiting for confirmation of delivery or/and refund. I don't hold out much hope. Never again!

Do not buy from this company I purchased a dress for a special occasion and when it arrived I was shocked I could have created something better and I’ve never used a sewing machine, it is cheap shoddy workmanship poor quality fabric and totally unwearable. Further more they then try and charge you shipping cost £25 to return item even though they advertise they are a London based company! I am in the process of claiming a charge back through my bank who have already refunded me for this item since I provided them with information to justify my refund. Us consumers need better protection from sham companies like this one!!

Absolute scam of a company, they flatly refuse to refund your order and the clothes are very poor quality. They are based on China not London.