Wilson & Carter Reviews 

If I could give negative I would, this is a scam company! Wish I’d read these before buying, won’t give me a refund despite getting item back!! Reporting to Trading Standards.

Warning to other customers:

Please do not buy from this website. In my experience, they are selling products that appear to be fake or of very poor quality, which is extremely misleading to customers.

When I raised the issue, they refused to provide a full refund despite the product not being as described. This has been a very disappointing experience.

I would strongly recommend purchasing from a reputable retailer instead. I have escalated this matter to Resolver and will continue pursuing my complaint.

I would not recommend this company based on my experience.

I would give it no stars if it was possible! Do not buy anything from this company!! I paid £39.95 for a ladies shirt, after a week they told me it was out of stock and asked me to choose something else. I said I did not want anything else, after many emails back and forth they sent me an email saying they had cancelled my order and processed a full refund. But this could take some time to appear in my bank, due to the banking processes!!! That was 25 days ago !! still waiting.

THEY ARE PROFESSIONAL SCAMS! I purchased some dresses, they were a totally different quality. They did not want to refund the items and find hundred excuses.

Don't use this company! I ordered in good time for an event and now five weeks later i am still waiting for delivery! I have contacted them several times and first of all was told the item had been sent back to the sender .......... no idea why...... and now their excuse is that the delivery information was incomplete (wasn't) or the item wasn't collected (don't know what that means as they were supposed to deliver it to my house) I have now paid the small price of $6.56 to get it delivered but don't hold out much hope. I have advised them that I will be reporting them to Trading Standards if my item doesn't arrive. I had no idea they were overseas as I would never risk ordering from abroad.

Don’t order from this company, it took over two weeks to arrive and when it did it looked awful, cheap material and the same dress advertised on Shien for quarter of the price. They won’t give you a full refund and they will tell you it cost between 30-50 dollars to return, if you did order something keep asking for a refund I managed to get 45% refund but that took about 8 emails

Awful quality
Not able to return - no refunds
Communication incredibly difficult
Avoid at all costs

Fake and fraudulent website. Avoid and report to Action Fraud and Citizens Advice if you get scammed by them. They go under many other names so avoid the photos along the top after you search.

I have place my order June 25 still waiting for delivery, Contact them via email numbers of time and asked them to refund my money after I had enough , still keep telling same story,,(bla,,,bla,,,Think twice before use this company.

Bought a linen shirt for my husband's birthday. The fit was awful and the linen quality so poor that it just looked cheap . It wasnt expensive at £40 . My mistake but i couldnt really really find a mid range cost item in the colour i wanted. Tried to return it but despite it being a supposedly London company they advised that the return would cost me 40 to 50 dollars and take weeks in shipping. So all in all a scam

Try to return items making it extremely hard and they prolong their response so the 30 days are up
Pictures are not what you receive and you can buy them some where else a lot cheaper.
Never buy from this website as you will scammed out of your money

Cheap awful products - will not send me return details !!! Do not buy - NO STARS - but they won’t allow me to put that!!! Purchases - shoes - dress - top - all so cheap made but high price - I thought I was buying quality!!

I ordered two dresses costing £39.99 and £27.99 because the website appeared to be a London-based retailer and advertised "Easy Returns" and "hassle-free returns."
Unfortunately, the dresses I received were, in my opinion, very poor quality and looked nothing like the photographs on the website. The fit was also extremely disappointing.
I contacted customer services to request a refund within the returns period. Instead of providing the return address, I was repeatedly encouraged to accept replacement items. I was then informed that returns had to be sent to an overseas warehouse at a cost of around $30–50, something I was not aware of when I placed my order.
After requesting the return address several times, I still had not been given it. My experience has been frustrating and I feel the returns process is far from the "easy" and "hassle-free" process advertised.
I would encourage anyone considering ordering to read all of the terms and conditions carefully before purchasing, particularly those relating to returns and where items are shipped from.

Do not buy anything from Wilson and Carter. The quality is shocking and is by far the worst I have ever come across. The items are nothing like the image they are advertising. Steer clear.

DO NOT BUY FROM THIS COMPANY… Goods are really really cheap quality and when you realise this, the returns process is expensive as goods have to be returned USA, at your cost. This is a scam, but paying by credit card will not protect you!

Material is cheap, looks nothing like the picture. The cut on the dress isn’t even straight. The detailing looks like a child has drawn it. I’ve emailed asking for a refund but based on previous reviews I’m not holding my breath. Avoid at all costs.

I ordered a pair of flat leopard print shoes with gold tassels. My issues are: The order has taken over two weeks to be delivered. The shoes were advertised at full price of £125! They are poor quality and not worth the £47 I paid. No online product description of materials used in the shoes and made of a cheap satin fabric and not a bold leopard print and gold and brown tassels. Does not look like product advertised on line. These shoes are cheap and ugly! I wish I’d read the reviews for this company before ordering! Please do not buy from them! I’ve just been totally ripped off!

If I could give them a zero I would. What a con. I bought what I thought were genuine items from Wilson and carter what a load of rubbish
They are made in China and sent from China NOT LONDON based. I've been offered discount after discount but eventually I managed to get an address to send them back but I have to pay (that is not what there website says) full refund and free delivery back. What a load of rubbish. DO NOT USE THEM

The item I bought was not sized properly I wanted to return it I got no satisfaction from them at all The quality was cheap and looked nothing like it was displayed
The don’t do returns as I know to my cost
I won’t be buying from them again
The stuff is cheap, nasty and substandard
DONT buy from these people I’m am sure their stuff comes from China

24 hours after ordering, I found apparently identical sandals on Temu for just over £5. I paid £25, reduced the advert said from £56. On immediately cancelling I was told “not possible, your order is now in the pipeline.” Not being handled by Royal Mail, as stated but shipped from China and delivered by Evri. I have photographic evidence of the ‘Marjorie’ orthopaedic sandals’ I ordered and the Temu ones. Apparantly I have to wait to receive before my bank will cancel and they have not even left China yet according to the email I got today, 10 days after ordering. I believe if I am dissatisfied I can then return ……. at my expense….. to China.