Wilson & Carter Reviews 

Zero stars if it was possible. They should be stopped from trading as the clothing descriptions of cotton/linen blend, sizing, hemming, stitches, nasty cheap fabric - it’s all terrible. The returns advertised as easy are impossible - they are scamming liars. Con con con all the way.

Material not specified on website but was not the material expected for summer wearing
in dispute re amount to be refunded as offered 10% and then 20% and also vouchers re future sales !!

I would give it a zero if I could.
I ordered a dress from Wilson & Carter but realised almost immediately that I had made a mistake and contacted them within minutes to request cancellation. My request was refused, and the item was still dispatched.
When the dress arrived, I requested a return under their advertised 30-day money-back guarantee. Instead of providing the return address, I was repeatedly offered increasing partial refunds (10%, then 20%, then 30%) and store credit if I kept the item.
I was also required to complete a very small return form, print it, photograph it, and send it back for approval before they would even provide the return address. Despite providing all the requested information by email, they would not accept it.
They even at one point said you can give it to charity.
My experience did not match the "Easy Returns" and "30-day money-back guarantee" advertised on the website. I found the return process unnecessarily difficult and frustrating.
I will not ever purchase from them again..

It's a con don't buy anything from this Wilson and carter, poor clothes poor material doesn't match photos, poor returns, you will not get your money back.
Stay away

False claims of a 30 day refund.
Automated replies that are never answered.
Continued offers of discounts but NEVER any resolution of original request for a refund.
Absolute Con

I ordered 2 pairs of shoes on 3 July, the website said if you can put them in the basket then they are in stock. Received a message that one pair not available in the colour I asked for and invited me to choose another colour or something more expensive at no extra cost and 20% off my next purchase. By that time I had read the reviews and asked for a refund for one pair. I'm still waiting for confirmation of delivery or/and refund. I don't hold out much hope. Never again!

Do not buy from this company I purchased a dress for a special occasion and when it arrived I was shocked I could have created something better and I’ve never used a sewing machine, it is cheap shoddy workmanship poor quality fabric and totally unwearable. Further more they then try and charge you shipping cost £25 to return item even though they advertise they are a London based company! I am in the process of claiming a charge back through my bank who have already refunded me for this item since I provided them with information to justify my refund. Us consumers need better protection from sham companies like this one!!

Absolute scam of a company, they flatly refuse to refund your order and the clothes are very poor quality. They are based on China not London.

DO NOT USE THIS COMPANY!!
Can’t believe I got caught out, I’m usually so careful and suss out scam sights.
I ordered (what I thought was) a lovely 2 piece trouser and top combo. When I got it….well it was like flimsy cheap pyjamas that bore no resemblance in either design or colour!
I rejected the item under the consumer rights act 2015. They came back promptly with a reply offering 15% refund and keep the item. Err..no…I don’t think so, these are going in the bin, you couldn’t even sell them.
I’ve reiterated I want a full refund and waiting for their next response.

This website is a con! Like other people, wish I had read the reviews first. It all looks very professional and London based so the first warning signs were the strange, vague shipping information - clearly they are trying to hide where these items are coming from but it is presumably somewhere very cheap. I ordered two dresses, they arrived after a couple of weeks’ wait and they are very cheap and poorly made. According to the website they should have been a ‘breathable cotton blend’ but the label inside says they are 95% polyester and 5% elastane, so completely different. They feel horrible and I won’t be able to wear them, and they certainly are not worth paying more than £5 for. This site is a con, don’t waste your money! I have yet to try returning them but hold out little hope based on reviews - seems like I will be losing a significant chunk of money. Shame as the clothes looked so nice on the website.

I ordered a dress which looked lovely on the website. It was awful- cheap and tacky looking. Wilson and Carter London made me think it was based in Uk. They ship in and if you try and get a refund they won’t despite website saying 100% money back guarantee. They offer 10% refund or you pay £10 to return. Absolutely shocking. Do not buy from them!

The delivery of my order was within the time frame I was given and I was kept up to date how it was going.

The order itself was not so great!
The shirts I ordered were advertised as lightweight 'linen mix' fabric, however, what I've received is not unfortunately!
Each one was a completely different fabric weights and according to the labels are 100% polyester! Not what my husband wanted.
We were also led to believe that we were buying from a uk based company, when in fact they were made in China and were sent on an international flight from wherever in China! In fact the packaging was exactly the same as I have also received from Temu and Shein
At £30 per shirt I really do not recommend buying these and not using this dreadful scamming company.
We won't use them again, how we were taken in I will never know, once bitten twice shy!!!

Just received some sandals that were really uncomfortable to wear and looked cheaper than the photo online.

I received an email offering me 10% discount plus 25%off anything else.

I’ve asked them for a full refund but after reading these reviews, I’m now thinking this is going to be a bumpy ride…

SCAM COMPANY - BUYER BEWARE. DO NOT BUY FROM THIS COMPANY AND REPORT THEM TO TRADING STANDARDS. The products are not as described ie I bought a pair of shoes that said “vegan leather “ yet the symbol on the shoe is that of a man made symbol. They made the buying process difficult so that you end up buying two of the same products at once and then you get charged twice for the same products. Then they make it difficult to send products back. They say they are a London based firm yet all their stuff is made and shipped from China. DO NOT BUY. TRADING STANDARDS NEEDS TO SHUT THIS COMPANY DOWN.

Two dresses described as cotton-linen mix summer dresses. 14 days to arrive. BUT ---They are made of shiny, slippery nylon or similar, stitching with threads hanging loose, no label inside. They feel as if they were thrown together by an untrained and exhausted child, probably in China. An absolute disgrace.

Scam company
Delivery had to be chased several times to be told delivery had been attempted and to contact courier
No courier mentioned and we were home all day

OMG, always read reviews first. Bought a dress that looked lovely and reasonably priced because the site said returnable. An awful rag arrived so wanted to return for a 30-Day Money-Back Guarantee full refund. After multiple emails they offer a 20% refund or you pay for expensive shipping costs. This company is a very deceptive scammer.
0* Outlet.

The products are of very bad quality and are nothing like the items shown on their website. Both items I received were faulty. Their returns policy is appalling, despite their website saying "our hassle-free returns make it simple to send it back", it so isn't! I am having to go down the route to claim my money back via Visa. If it were possible I would not have rated this company the one star shown.

PLEASE - Do not use this website! Cheap tat masquerading as quality by misleading photos. They make it sound easy to return but then incentivise you to keep the tat for a small discount. Or frighten you with inflated return postage to USA. If you think you are buying from a reputable British company, you are not.

Don't buy from this scam company Terracotta linen shirt was a cheap polyester bright red dishcloth. Couldn't return despite claims on site $50 postage or 20% to keep rubbish item
✔️AVOID AVOID AVOID AVOID AVOID AVOID ✔️