Windmill Guitars Reviews 296

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, particularly the guitars, and appreciate the excellent service provided by the staff, who are described as helpful, knowledgeable, and friendly. People also highlight the efficient and prompt delivery service, noting that items arrive as described and well-packaged. The retail experience is frequently mentioned as positive, with many enjoying the relaxed atmosphere and the opportunity to try out instruments without pressure. However, some customers also noted minor issues, such as an initially faulty power supply included with a pedal, or a guitar being heavier than expected. A few people also mentioned waiting for delivery due to customs processes.

What people talk about most

Product

Users describe positive interactions with the product. Customers consistently praise the high quality and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff, particularly Simon,... See more

Delivery service

Consumers consistently report positive experiences with delivery service. Many reviewers praise the fast... See more

Retail

People report positive experiences with retail. Customers consistently praise the shop as brilliant,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Based on these reviews

Rated 5 out of 5 stars

Ordered from Italy two Montypresso's items (impossible to find in my country) on sunday 21 of december, they shipped immediately on monday 22: they soon sent me a tracking code. Now i'm just waiting... See more

Rated 5 out of 5 stars

I have been looking for a maple backed acoustic but all I could find were Jumbos. I chanced upon a E16ss-tc being sold by Windmill. I asked some questions which Simon answered promptly and also provid... See more

Company replied

Rated 5 out of 5 stars

Windmill Guitars is a gem of a guitar shop located in Bangor, stocking new, rare and used guitars. It's an Aladdin's cave of treasures. Simon was very helpful and quick at sourcing a guitar for my son... See more

Company replied

Rated 5 out of 5 stars

Bought my first electric guitar here and had a superb experience. The owner was relaxed but clearly knowledgeable, and there was never any pressure or hard sales pitch. I really appreciated being able... See more


Company details

  1. Guitar Store

Written by the company

Northern Ireland's leading independent guitar shop - Official stockist of Eastman Guitars, Avalon Guitars, Maybach and More. Quality preloved and vintage guitars also stocked. Guitars bought and sold #WindmillGuitars


Contact info

4.9

Excellent

TrustScore 5 out of 5

296 reviews

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Rated 5 out of 5 stars

Great service all around

Delivered quickly - well in time for Christmas! I ordered a gift voucher and received a card in the post that I could gift physically. Would recommend for any musicians in your life!

December 17, 2023
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Rated 5 out of 5 stars

Great experience, great guitar

My guitar arrived safe & sound. I had been looking for a guitar from this series (Women & Music, Martin OO-16) for a long time but I was very nervous about importing it to the US. It was exactly as shown and was packed very well. Thank you! I love it.

October 16, 2023
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Reply from Windmill Guitars

So delighted to be able to provide you with this guitar Michelle! Health to enjoy! #WindmillGuitars

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Rated 5 out of 5 stars

Great guitar shop.

Super shop. Just what you expect a guitar shop to be. I bought an eastman ac 622 ce ltd koa. Simon was really good to deal with and gave me a great run down of everything he had both pre owned and new in my budget. I would definitely recommend windmill guitars if you’re thinking of buying an electric or acoustic guitar. I’ll definitely be back again hopefully my wife doesn’t read this review.

November 17, 2023
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Reply from Windmill Guitars

Many thanks for shopping with us!
#WindmillGuitars

Rated 5 out of 5 stars

Time to buy my dream guitar

Had my eye on a dream guitar for a while, and received great service when I decided it was time to buy. This shop is a little out of my way to call local, but driving the distance is really worth it

November 4, 2023
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Reply from Windmill Guitars

Many thanks for taking the time to leave us a review - much appreciated!

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Rated 5 out of 5 stars

Gibson Doves in Flight

Thanks Simon it came beautifully packaged on time! Just put some new strings and sound great. Thanks for everything and will keep in touch. Keith in Staines.

October 17, 2023
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Reply from Windmill Guitars

An absolute pleasure Keith - delighted to be able to supply a fantastic guitar to you! Health to enjoy #WindmillGuitars

Rated 5 out of 5 stars

Great All Round Service

Thanks!
Pre-loved item as described; assurance from a real person on the phone; reasonable postage costs; packed well and sent immediately. Recommended!

September 25, 2023
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Reply from Windmill Guitars

Many thanks for shopping with us #WindmillGuitars

Rated 5 out of 5 stars

Perfect place for all things guitar.

Simon (owner) has a wealth of knowledge and delivers this knowledge in an understandable and consumer friendly way. Has a wide range of luxury and high end guitars to drool over. Also keeps a fair budget range of guitars and equipment for those who are just getting started.
One stop shop for anyone really. Couldn’t recommend enough.

September 21, 2023
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Reply from Windmill Guitars

Many thanks Peter #WindmillGuitars

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Rated 5 out of 5 stars

All Round Quality

Quality products and merch, quality knowledge and quality people.

September 19, 2023
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Reply from Windmill Guitars

Thank You! #WindmillGuitars

Rated 5 out of 5 stars

Speedy service and very good…

Speedy service and very good communication. It's always chancy buying a guitar unseen, but I'm very happy with my SG!

September 15, 2023
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Reply from Windmill Guitars

Thanks for shopping with us! #WindmillGuitars

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