Windmill Guitars Reviews 296

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, particularly the guitars, and appreciate the excellent service provided by the staff, who are described as helpful, knowledgeable, and friendly. People also highlight the efficient and prompt delivery service, noting that items arrive as described and well-packaged. The retail experience is frequently mentioned as positive, with many enjoying the relaxed atmosphere and the opportunity to try out instruments without pressure. However, some customers also noted minor issues, such as an initially faulty power supply included with a pedal, or a guitar being heavier than expected. A few people also mentioned waiting for delivery due to customs processes.

What people talk about most

Product

Users describe positive interactions with the product. Customers consistently praise the high quality and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff, particularly Simon,... See more

Delivery service

Consumers consistently report positive experiences with delivery service. Many reviewers praise the fast... See more

Retail

People report positive experiences with retail. Customers consistently praise the shop as brilliant,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Based on these reviews

Rated 5 out of 5 stars

Ordered from Italy two Montypresso's items (impossible to find in my country) on sunday 21 of december, they shipped immediately on monday 22: they soon sent me a tracking code. Now i'm just waiting... See more

Rated 5 out of 5 stars

I have been looking for a maple backed acoustic but all I could find were Jumbos. I chanced upon a E16ss-tc being sold by Windmill. I asked some questions which Simon answered promptly and also provid... See more

Company replied

Rated 5 out of 5 stars

Windmill Guitars is a gem of a guitar shop located in Bangor, stocking new, rare and used guitars. It's an Aladdin's cave of treasures. Simon was very helpful and quick at sourcing a guitar for my son... See more

Company replied

Rated 5 out of 5 stars

Bought my first electric guitar here and had a superb experience. The owner was relaxed but clearly knowledgeable, and there was never any pressure or hard sales pitch. I really appreciated being able... See more


Company details

  1. Guitar Store

Written by the company

Northern Ireland's leading independent guitar shop - Official stockist of Eastman Guitars, Avalon Guitars, Maybach and More. Quality preloved and vintage guitars also stocked. Guitars bought and sold #WindmillGuitars


Contact info

4.9

Excellent

TrustScore 5 out of 5

296 reviews

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Rated 5 out of 5 stars

I had once played this model of guitar…

I had once played this model of guitar back in a music shop in the early '90s and really wanted it but couldn't afford it back then.

It plays and sounds as nice as I remember it. It's a gorgeous guitar in amazing condition for its age. Judging by the slight tarnishing of the gold fixtures (volume, tone and bridge) it's been played a lot but looked after with loving care which just adds to the character. This guitar has aged gracefully. Delivery was fast and it came well packaged.

September 1, 2023
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Reply from Windmill Guitars

Karla - thanks for the kind words! Health to enjoy your new guitar.
#WindmillGuitars

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Rated 5 out of 5 stars

Great shop

Purchased a lefty Eastman T486. Simon is a top bloke, can’t recommend highly enough.

July 24, 2023
Unprompted review
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Rated 5 out of 5 stars

Second purchase from windmill

Second purchase from windmill
Really cool shop and i dont live local
Top guys to deal witg

June 20, 2023
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Reply from Windmill Guitars

Many thanks for shopping with us! #WindmillGuitars

Rated 5 out of 5 stars

Great customer service

Bought a preloved electric guitar online. Dispatch times were good and prompt delivery. I was a bit let down as description was missing some details and this is especially important in second hand guitars. Simon contacted me and took on board all the feedback and even offered to send a care package as means to make things right. Really appreciate the effort and very good experience in the end. Would definitely go back to them for my guitar needs.

May 29, 2023
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Reply from Windmill Guitars

Thank you!

We don't always get it 100% right - your feedback is important to us to allow us to improve service to our customers. #WindmillGuitars

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Rated 5 out of 5 stars

Lovely Paige Acoustic Capo

A long sought-after item and somewhat tricky to track down. Windmill Guitars made for an easy order and prompt fulfilment. I can't recommend both capo and seller highly enough. Very pleased. Thank you.

June 13, 2023
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Reply from Windmill Guitars

Thanks for shopping with us Paul! #WG

Rated 5 out of 5 stars

Windmill Guitars are amazing

Windmill Guitars are amazing. My purchase arrived super fast, well packaged and I'm loving it!

May 23, 2023
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Reply from Windmill Guitars

Thanks for taking the time to leave us a review! #WG

Rated 5 out of 5 stars

Struck the right chord

Struck the right cord

Great customer service and communication, the team went above and beyond to ship a guitar to the other side of the planet,

Packaged extremely well and guitar was better than described

May 18, 2023
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Reply from Windmill Guitars

Hayden - an absolute pleasure! Enjoy that beautiful Gibson! #WG

Rated 5 out of 5 stars

Like being a guest in someone’s home

From first contact it was clear Simon knew and loved guitars and his customers. When you walk into the shop you don’t feel like you’re a customer, you feel like you’re a guest in someone’s home. The knowledge, expertise, experience and genuine friendliness has for sure made me a repeat customer. I could not recommend them highly enough.

May 15, 2023
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Reply from Windmill Guitars

Thanks for the kind words! #WindmillGuitars

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Rated 5 out of 5 stars

Wonderful guitar & amazing customer service

Not only was the guitar wonderful but the customer service was second to none. I am extremely impressed by the level of care and support given to us when purchasing this guitar. We will definitely be back.

May 23, 2023
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Reply from Windmill Guitars

Our pleasure Ciara! Thanks for shopping with us #WG

Rated 5 out of 5 stars

Great Prices!

Great service.
Kept updated regarding delivery at regular intervals, price for item I ordered was better than most on ebay & offered 14 day return policy not offered by eBay sellers.
Will be checking their website regularly.
Thanks Windmill Guitars.

May 15, 2023
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Reply from Windmill Guitars

Thanks for supporting us as a small business Roger - delighted we could help you out. #WindmillGuitars

Rated 5 out of 5 stars

Really helpful

Really helpful, easy transaction & superfast delivery!

Thans again

May 21, 2023
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Reply from Windmill Guitars

Thanks for shopping with us Brad! #WG

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