Window Cleaning Warehouse Reviews 

532
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the high quality of products and equipment, finding them durable and effective for their needs. Reviewers frequently commend the excellent customer service for its helpfulness, quick responses, and professional advice. The delivery service is also highlighted for being fast, efficient, and reliable, with items often arriving quickly and well-packaged. However, some customers noted issues with incomplete or incorrect orders and occasional delivery delays. A few people also felt that when product malfunctions or missing components occurred, support was sometimes unhelpful or dismissive.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the quality and durability of items,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and efficient support... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting its helpfulness and... See more

Quality

People report positive experiences with quality, highlighting products that are durable and designed for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

By far the best company I have ever dealt with. Amazing prices,great website and delivery was free and extremely quick. Could not reccomend highly enough. Anyhting you need for cleaning tools and prod... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with, bought a Vikan brush last night & it arrived today. Great, friendly communications on WhatsApp, perfectly packaged & really fast delivery. THANK YOU very much.

Company replied

Rated 5 out of 5 stars

I had trouble with my WFP system tank in the van and the technician was able to get it working quite quickly, good knowledge helped me immensely

Company replied

Rated 5 out of 5 stars

Had a technical problem with my cleaning equipment. Reported it this morning and was pleasantly impressed with getting it sorted within an hour. Thanks to John at the wcw team. Cheers, John

Company replied


Company details

  1. Cleaning Products Supplier
  2. Window Cleaning Service

Written by the company

The UK's Largest Supplier of Traditional & Pure Water Window Cleaning Equipment. For 20+ years we’ve supplied traditional tools and pure water, water fed systems to trade and facilities teams. We’re the home of FaceLift Water Fed Systems and the creators of Phoenix Systems and RazrBLADE squeegee rubber, with FaceLift, Phantom, and Orbital poles trusted across the industry. We’ve delivered 4,000+ water-fed systems and provide installs at four UK fitting centres: Barry (HQ), Liverpool, Grimsby, and Billericay. Mission: equip window cleaners worldwide with the tools, training, and know how to work faster, safer, and to a higher standard. We stock: Unger, Moerman, Ettore, Exceed Innovations, Uni-Valve, Slick Connect, FaceLift, Phantom, and Orbital; plus hoses, poles, filters, pumps, reels, squeegees, and accessories.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

532 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(532)

59 reviews in the last 12 months

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Rated 1 out of 5 stars

WARNING...Avoid at all costs

We want to let you know that we made order at June 14th and still not received the ordered items.
We asked as well when the items be delivered the answer was we don't know.
We asking to return amount of money payd for not received items and when they will do that the answer was we don't know.
It looks like we just was robbed on 200 pounds by the windocleaningwarehouse
Do you considering return the money for the ordered items was not received and when?
Before placing the order fell free to write us for updates otherwise we not recommend to make an order with them

August 8, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

The prices were competitive, and the goods were delivered on time and carefully packaged. One item was the wrong size but that was swiftly corrected. I would recommend them for "householders" like me.

July 10, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service,

Excellent customer service,
I bought a wagtail from them, which was slightly damaged, but could still use it,
They immediately apologised, & sent out a replacement, fast,
They have a WhatsApp customer service number,
& reply to you fast,
Sent me a £10 voucher which I used to buy some more equipment from them,
They know what they’re doing, because as a result of my experience, I now have them as my main go to for equipment, & have spent more money with them, & will continue to do so.
Highly recommended👍

June 15, 2023
Unprompted review
Window Cleaning Warehouse logo

Reply from Window Cleaning Warehouse

Hello, thanks for taking the time to leave us a review!

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Rated 1 out of 5 stars

very poor service…

order on 29th June next day still not arrived 1st July,
no communication,web site still shows 2021 got to
use shopify,there as bad very disappointed.Waited all day friday,and saturday still waiting.

July 1, 2023
Unprompted review
Rated 5 out of 5 stars

very dedicated team of professionals

i have the bonus of living close to window cleaning warehouse the staff are very professional with the added bonus of being very friendly and always available to help either on the phone or via a visit .
in the seven yrs of trading i have always used their service and have never had a problem and will continue to use and support them for their experience and service they have to offer.

June 26, 2023
Unprompted review
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Rated 1 out of 5 stars

Don’t really know where to start to be…

Don’t really know where to start to be honest. Ordered a part for a big boy window cleaning backpack, this is now back pack 2 ! . Since last year !.
No power from machine AGAIN!!!, so took their advice and got a new speed controller. Was ordered on next day delivery, never came had to chase up and got my money back for delivery, item arrived tonight only a switch that has bits bent , no other parts to clip in , no other connectors. NOTHING. This is now 3 times I have lost business by machines not working or disgraceful customer service.
What can be done , I require a working BIG BOY to actually do my job ?. Please help get this sorted

April 24, 2023
Unprompted review
Rated 5 out of 5 stars

Products I ordered are professional…

Products I ordered are professional quality and quickly dispatched.
Easy to use website with accessible reviews from previous customers that help me decide on products that I have not used before. Will be buying again soon.

March 3, 2023
Unprompted review
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Rated 5 out of 5 stars

Position Experience

I never seem to get round to leaving reviews but in Window Cleaning Warehouse the review is fully deserved.

I have been using the company for a while now and from the start I have been very pleased with how I have been treated.

Every item I have ordered has arrived promptly and the team have been very helpful with any queries I've had.

I will certainly be using Window Cleaning Warehouse in the future!

February 7, 2023
Unprompted review
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Rated 5 out of 5 stars

Great service all round 5🌟

I have used WCW for a few years and the products, delivery and customer service has always been great👍🏻
I recently had a facelift heatwave system fitted by WCW at their branch in South Wales. The staff were really friendly and helpful and did a brilliant job of installing the system. WCW are my go to supplier for window cleaning tools and products. 5🌟

January 19, 2023
Unprompted review

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