A casa dos vinhos  Reviews 

Hands off! I ordered wine and paid and haven't received it in 3 months, no reaction to emails.

I have ordered some wine on the 23rd of january. When I try to track it it says it is under preparation but it has been like this for weeks. I woul dlike my money back as I don't think the wine will arrive.

DO NOT BUY ITS A SCAM

Ordred 2 bottels og wine and then nothing no reply on e-mails sent and they dont answer the Phone

I do not recomend this shop. I ordered two botles of wine and after that nothing happened. I ordered them as a gift and since they would not make it in time i wanted to cancel my order.

They do not answer emails nor in their chat, even though the chat states that they would reply immediately.

Do not buy there!

Ordered a case of wine, money taken, no order has been received, have made contact on several occasions via their chat and email as can't get through by telephone and no response.

Would give a zero instead of one. no response to email nor phone calls. Avoid at all costs. I would expect my money to lost

I ordered €700+ wine (ESIHXXNMN) on 09th June 2023 and paid €57 for 2-5 days shipping to Vilamoura. On 16th June it had not arrived and we were travelling back to Ireland so I requested to hold the shipment until 30th June when we return to Portugal. On 23rd June I provided an alternative delivery address and asked for delivery asap. There has been no delivery, Winehouse Portugal will not respond to messages or emails and will not answer the phone. Winehouse Portugal, please send the wine or refund our money, Sinead Vilamoura

CROOKS. That's what they are. As you can see from the other reviews on this site. Wish I had read them etc. I ordered two packages and only one arrived. Having contacted them there are no answers.

o my god- this webshop is soooooo slooooowwww. It takes ages before they ship out. Very bad. Better buy from portugalvineyards. Sorry , normal i dont do this but to be sooo slooowwww with shipping is disrespect to customers

Made an order on 21st of March. Still waiting for the order. Tried to reach them multiple times. No response.

Ordered 3 bottles of Sandeman port and paid for 3. I only recieved 2 bottles. Have tryid emails, chat, calls but no contract. A mistake can happen in delivery but no communication is not okay

Paid my money more than 30 days ago and no wine, no replies to email, nothing. Should have checked Trustpilot before ordering. They don't seem to mind the poor feedback as I see nothing has changed in recent times!!

I orderded 2 weeks ago and only got confirmation of payment. No further news, no goods...
When I tried to contact them trough email or buy phone, they don't answer.
VERY BAD service!
Do not buy from this online shop!

I had ordered 2 wines (total 18 bottles - 380 €) and I became suspicious as the whole process took me too long. Email doesn't help a lot, telephone neither and chat cosycosy. But after I sent a rather official letter everything turned out fine. The vintages were not the once I ordered but that is not too important. I received all bottles and am really grateful.

I should have read the comments below first..
Unfortunately same experience...
I ordered 12 bottles of a nice Espumante rosé tasted during my holidays in Portugal and I have no delivery, no answer, and of course no reimbursement.
Please do not do the same mistake !

After 3 months, no delivery. But finally reimbursed after coming back many many times… very disappointing not having my Espumante..

So......
After a few bottles of sparkling wine went down with such compliments at our table in Bovinos Portugal, I decided to order a case or two to have sent home to the UK. I quickly located a seller of the same wine in Portugal, who would ship to the UK, so I ordered 12 bottles. Payment made easily, no problems.

I realised one day when I was back in the UK, I had yet to receive my wine, I had almost forgotten. It had been 4 weeks and I started to worry after seeing mixed reviews online. I was adamant they were fake reviews as it was such a mix of "I never received my order" to "keep waiting, it'll arrive soon" I was sceptical to say the least.
I emailed wine house Portugal, no response...I was sure I had been scammed!
After just over 8 weeks, I get a confirmation saying order shipped, I clicked the FedEx link and it was a generic link to their tracking service, not my parcel. I was still unsure.

After just over 9 week from ordering, I get a knock at the door from UPS (not fedex) it was my Portuguese wines!! I could not believe they had arrived. Obviously very please, we enjoyed our first bottle of the wine we once enjoyed in the sun!

In essence, a terrible service from wine house Portugal, BUT, the wine did arrive just rather unexpectedly late!

If you still want to order from these guys, sit tight and expect to go thirsty whilst waiting, but I can promise you'll enjoy them more when they arrive!!

NO answers on my email and a poor story about DPD which try to deliver when we weren't there but I never got info from DPD of any kind.
DON'T BUY HERE!!!

I have ordered now 2 month ago 6 bottles of Vintage Port. I was confirmed upfront via chat it is the specific vintage, not an error. My order was immediately confirmed and money accepted. Since then silence. My e-mails and chat attempts go unanswered. Delays can happen, but no information at all? In my opinion unacceptable.

When ordering the wine from the website stated it was in stock. After one week of waiting I contacted
Wine House Portugal. No response and one week later they contacted me that the wines I ordered and paid for were not in stock. They offered me a cheaper version of the wine. I did not want this and asked for a refund which is now over one week ago ( and 4 emails sent to them). No response. Dont buy here.

I ordered in October 2021. All wines should be in stock according to the website. That seemed not to be true. Only one of six was in stock. Wrote three times a mail about this. First two mails: no response.
After 6 months I still haven't received the last part of my order. I complained six times. No response at all. One box got lost under way. No response.
So don't order at this rogue store.