Wings Skoda Reviews 

145
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and attentive team members for making every visit smooth, welcoming, and entirely stress-free. Visitors really appreciate the detailed explanations, thoughtful touches like complimentary coffee, and efficient handling of annual services and appointments. However, some people mentioned encountering unexpected vehicle condition problems or feeling disappointed with overall post-sale support. A few reviewers also noted difficulties when trying to resolve specific repair concerns or dealing with frustrating dealership policies. Consumers expressed frustration over communication gaps and unresolved maintenance issues long after purchasing their vehicles.

What people talk about most

Service

Customers report overwhelmingly positive experiences with the service department, highlighting friendly,... See more

Staff

Consumers find staff to be positive, helpful, and professional during services and appointments. Reviewers... See more

Customer service

Users describe positive interactions with customer_service, noting that staff members are helpful, friendly,... See more

Product

Clients share ambiguous opinions on product experiences, ranging from high satisfaction to frustration with... See more

User experience

Customers consistently note positive experiences with user experience, highlighting seamless visits and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Over many years and a few cars I’ve always had a good experience. With both sales & maintenance. Most recently they managed to fit me in at short notice for a service which I really appreciated. As... See more

Company replied

Rated 5 out of 5 stars

Friendly and helpful staff, especially Leanne who was really amazing at making sure I got the best deal possible with my service and MOT, and also that I had plenty to drink and was nice and cool in t... See more

Company replied

Rated 5 out of 5 stars

What a fantastic customer journey, nothing is too much trouble for the staff at Wings. Big thanks to Paul and his service team who sorted my Kodiak out. Fabulous customer support at ts best. And i... See more

Company replied

Rated 5 out of 5 stars

I have been unwell for 2 years and have needed support from Wings to organise my yearly services and explain and advise me what I needed to do with paperwork and appointments. I had to phone many t... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Founded by Paul Wing, Wings Skoda is East Anglia’s largest specialist Skoda retailer, now covering all of Cambridgeshire, Norfolk & surrounding counties. Our company started from the humblest of beginnings & is now recognised as one of the shining lights of the Skoda network.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(145)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Booked my car in for a service with…

Booked my car in for a service with Leanne who took care of everything from arranging a courtesy car and making sure everything ran smoothly.
Excellent communication skills, an absolute pleasure to deal with.

July 15, 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your kind review. We're delighted to hear Leanne made your visit such a positive experience. We'll be sure to pass on your lovely comments, and we look forward to welcoming you back to Wings Škoda again soon.

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Rated 5 out of 5 stars

Becky was very helpful and informative

Becky was very helpful and informative, slight Issue with the car and I was given a curtesy car while they fixed it

July 10, 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your kind review. We're delighted to hear Becky looked after you so well and that we were able to keep you on the road while your car was being repaired. We really appreciate your support and look forward to welcoming you back again soon.

Rated 5 out of 5 stars

great service and amazing staff

great service and amazing staff. We were looked after so well and kept informed. would definitely recommend Wings Skoda.

July 13, 2026
Unprompted review
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Reply from Wings Skoda

Thank you for your wonderful review. We're delighted to hear you had such a positive experience with us. Your recommendation means a great deal to the team, and we look forward to welcoming you back to Wings Škoda again soon.

Rated 5 out of 5 stars

Very friendly and efficient service…

Very friendly and efficient service from Becky in service reception.

July 10, 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your kind review. We're delighted to hear you received such friendly and efficient service from Becky. We appreciate your support and look forward to welcoming you back again soon.

Rated 5 out of 5 stars

A Very Welcoming Showroom

A Very Welcoming Showroom , Great Coffee and greeted with a Great Smile, Thank you Becky and Thank you Wings , like chalk and cheese compared to the centre down the road .

July 11, 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your lovely review. We're delighted you enjoyed your visit, and we'll be sure to pass your kind comments on to Becky. We really appreciate your support and look forward to welcoming you back again soon.

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Rated 5 out of 5 stars

Top service and experience


Today we picked up our new car from wings of skoda and what a wonderful experience the whole process has been. Buying a new car can be really stressful, but wings of skoda especially Jacob carty who made it actually easy and enjoyable.
Today we visited the very clean and air-conditioned show room where there was plenty of cold drinks on this hot day.
Jacob spent lots of time walking up through the cars features even sinking up our phones to the car, and only when we was happy drove away

July 9, 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your wonderful review. We're delighted you had such a positive experience with us, and we'll be sure to pass your kind comments on to Jacob. We hope you enjoy every mile in your new Škoda, and we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Flawless customer service

Having been to several garages and online business to find a car , I visited wings and what an amazing experience from start to finish. The customer service is amazing coupled with an attitude that nothing is too much . The service took me back to a time when people cared about customers. I’d like to give a special thank you to Jacob carty ( fantastic customer service )

July 9, 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for such a wonderful review. We're delighted you chose Wings Škoda and that Jacob made such a positive impression. We'll be sure to pass on your kind comments, and we really appreciate your recommendation and support.

Rated 5 out of 5 stars

Car Service at Wings

Car Booked for an afternoon MOT having had an afternoon repair 2 months previously after a regular service identified an issue needing attention.
On all occasions I had an excellent experience, with great service.
Special thanks and mention to Becky who looked after me on all 3 visits, explained the work required and costs that could and could not be paid under my service plan clearly on the first visit and was really efficient and customer focused. I was offered drinks and was able to make use of the customer work area available upstairs on my last 2 visits. A great plus and something I was very grateful for. There was also no pressure to pack up and leave as soon as my car was ready, I was free to carry on using the space until I was ready to go
Very happy to continue to use Wings Skoda

July 8, 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your wonderful review and for your continued support. We're delighted you've consistently enjoyed a great experience with us, and we'll be sure to pass your kind comments on to Becky. We look forward to welcoming you back to Wings Škoda again in the future.

Rated 5 out of 5 stars

Easy to order and very quick efficient…

Easy to order and very quick efficient delivery of the Enyaq sun shade

June 26, 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your great review. We're delighted to hear the ordering process was straightforward and that your Enyaq sunshade arrived quickly. We appreciate your support and look forward to helping you again in the future.

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Rated 5 out of 5 stars

Very friendly helpful staff (Becky) who…

Very friendly helpful staff (Becky) who welcomed me and kept me updated and supplied with coffee while I waited for the service to be completed.
Having the facility to work while I waited is also a big bonus, and the complimentary car wash made it a 5 star experience- thank you!!

July 7, 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your wonderful review. We're delighted you enjoyed your visit, and we'll be sure to pass your kind comments on to Becky. We really appreciate your support and look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Had exactly what I needed

Had exactly what I needed, great service and prompt delivery 👍

June 25, 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your great review. We're delighted we had exactly what you needed and that you were pleased with the service and prompt delivery. We appreciate your support and look forward to helping you again in the future.

Rated 5 out of 5 stars

Excellent service as usuall

July 4, 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your continued support. We're delighted to hear you enjoyed another excellent experience with us, and we look forward to welcoming you back again soon.

Rated 5 out of 5 stars

First Class Service

I cant praise Wings Skoda staff enough, they are always friendly, always willing to go the extra mile. I have just had my Annual MOT and Service without any problems.
I highly recommend Wings.

July 4, 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your wonderful review and recommendation. We're delighted to hear you've enjoyed another positive experience with our team. Your continued support means a great deal to us, and we look forward to welcoming you back again soon.

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Rated 5 out of 5 stars

Wow! Thanks Wings Skoda at Peterborough

Wow! Thank you Wings Skoda at Peterborough. I had a fault with headlight and indicator that I discovered on route to work. I called their service team, spoke with the wonderful Becky and couldn’t have had better customer service. Not only was my car repaired once diagnosed and part ordered, thank you to the mechanics team for a superb job, the courtesy car made continuing getting to and from work a hassle free experience. I highly recommend Wings Skoda at Peterborough for excellent customer care and trusted repair services.

July 1, 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your fantastic review. We're delighted we could get you back on the road quickly and that Becky and the team were able to make the experience as straightforward as possible. Your recommendation means a great deal to us, and we look forward to welcoming you back whenever you need us.

Rated 5 out of 5 stars

Quick and efficient service

The service offered to me was quick and efficient.The young lady dealing with me - Becky Bealing was pleasant, friendly, considerate and professional.

June 29, 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your kind review. We're delighted to hear you received quick and efficient service, and we'll be sure to pass your lovely comments on to Becky. We appreciate your support and look forward to seeing you again soon.

Rated 5 out of 5 stars

Excellent service

Excellent service, kept informed, vehicle finished clean and tidy.
Staff friendly, efficient, knowledgeable and courteous. Excellent coffee.

June 29, 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your kind review. We're delighted you enjoyed your experience with us and that the team looked after you so well. We really appreciate your support and look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Great Service from Wings as usual

Great Service from Wings as usual, thanks to Tasha who we spoke to when dropping off and picking up our car, she was friendly and very helpful

June 29, 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your continued support. We're delighted to hear you enjoyed another great experience with us, and we'll be sure to pass your kind comments on to Tasha. We look forward to welcoming you back again soon.

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Rated 5 out of 5 stars

Great service from the staff,taking me…

Great service from the staff,taking me through options for future M.O.T. And sevice costs. Executing a cost comparison excercise facilitating my personal service plan for my vehicle.

June 22, 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your kind review. We're delighted to hear the team were able to help you find the right solution for your vehicle and provide a service plan that suited your needs. We appreciate your support and look forward to seeing you again in the future.

Rated 5 out of 5 stars

As is normal at Wings

As is normal at Wings, excellent quality of service and friendly ambience.

June 19, 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your continued support. We're delighted to hear that the quality of service and warm welcome you've come to expect from Wings continue to meet your expectations. We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

As usual the customer experience with…

As usual the customer experience with Wings was outstanding. Service and work carried out swiftly and kept up to date all the way through by Becky

June 19, 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your continued support. We're delighted to hear you enjoyed another outstanding experience with us, and we'll be sure to pass your kind comments on to Becky. We look forward to welcoming you back to Wings again soon.

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