WiseHosting Reviews 1,118

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 384 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and friendly demeanor, making interactions a delight. The customer service is frequently highlighted as outstanding, with many appreciating the quick response times and efficient problem resolution. Reviewers note that the service is reliable and hassle-free, with servers performing well even under heavy load. The user experience is often described as smooth, with an easy-to-understand interface and intuitive panel controls. However, some people mentioned that the hosting service might not be the most beginner-friendly, particularly when navigating plugins and mods. A few other people also felt that certain aspects of server management, such as mod management and updates, could be more streamlined. Additionally, some customers found the terminology used for server specifications, like 'threads' or 'cores,' confusing and wished for clearer explanations.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, dedication, and... See more

Customer service

Users describe positive interactions with customer service, consistently praising the support team as... See more

Response time

Reviewers consistently express satisfaction with the quick response times, often noting replies within... See more

Service

Clients share positive opinions on service, highlighting its speed, reliability, and overall quality, with... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used WiseHosting twice within the past few years. Not only does the server run amazing, even with mods and around 10 people on the server, their tech support is fantastic! They got back to me wit... See more

Company replied

Rated 5 out of 5 stars

I had an issue downloading my world, and I got a response within just a couple of hours (Due to time zones, afterwards the response times were just minutes!). My issue was due to having to transfer pl... See more

Company replied

Rated 5 out of 5 stars

Normally I would not write a review however they responded in 2 hours to a hosting problem and fixed it so cleanly! The sign up process was also simple the the UI is easy! I will be using them wheneve... See more

Rated 5 out of 5 stars

they have fast responses from the support team, a clean and easy to follow interface, everything a hosting site needs to have. like just try it and you will never use other similar websites .


Company details

  1. Gaming service Provider
  2. Web Hosting Company

About WiseHosting

Written by the company

WiseHosting makes it easy for Minecraft players to play together with friends, anywhere in the world.

Founded by Shulkercraft, which is one of the world's largest Minecraft YouTube channels with over 2 million subscribers.

In 2023, we launched with one clear mission: make it so simple that anyone can play Minecraft with friends in minutes. No tech skills required. Today, thousands of players trust WiseHosting with their Minecraft worlds. Real Minecraft players work on our team, answer your support tickets, and actually care about your server.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Managed to get back my server after few…

Managed to get back my server after few months of stopping with the help of the great customer service responding within a minute.
the prices are fair, the ping is low, no hiccups or anything, the layout for server customization is great and encourages tinkering making everything seamless. been a customer for more than a year definitely recommend!

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

a true hero

this is the third time I've opened a ticket and every time i got a fast and extremely helpful answer this time was no exception. thank you Junior Support Agent Rainer T.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing support and good dashboard.

I got this not long ago and the support is incredible. I have opened a few tickets on different days and times and they always got back to me in under 10 minutes(more like under 5 but still). Also the dashboard is amazing. Really easy to traverse and use. 10/10

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

WiseHosting has unparalleled support.

WiseHosting has unparalleled support.

Ive hosted multiple smps on different hosts, and WiseHosting has blown my expectations out of the water. Their support is incredibly responsive and even more effective.

Literally could not recommend them more!

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Actually good service.

Great service. I know i know april fools. but for real, they knew what they were doing. Addressed the problem AND checked in while i was doing my own testing. stayed until the end and made sure everything was clearly explained and answered. 10/10

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Believe me I've had lots of Minecraft hosts...

Believe me I've had lots of Minecraft server hosts over the years. When I say this provider has the best support I mean it. They will help you down to any level. When I submit a ticket I get a ding 5 to 10 minutes later and the support is that good. Also a huge thing here is this has to be the best panel I have ever used. Great navigation and I have always had to use a FTP client for YEARS. I still do but I find myself using the browser based FTP more and more because it works that well. I hope this host keeps up the exact level of service. It may be more pricy than others but WiseHosting has made server ownership a breeze for me.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

10/10 for "Rainer T"

i spoke with Rainer T from the support team, they replied quickly, respectfully, and fixed every problem i had way faster than any other service. im not great with computers, but Rainer T worked around that to provide excellent support. all around a great service :)

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

I received fantastic help today

I received fantastic help today! I opened a support ticket and received a response within just a few minutes. Not only was the communication fast, but the problem was already solved right then and there. I’m incredibly grateful that I can get back to work so quickly. High quality, great prices, and definitely recommended for everyone. If you want fast and reliable service, this is the place to be!"

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Rainer T. Junior Support Agent

Rainer T. Junior Support Agent, you all need to give that guy a raise. He is the absolute goat of all time, love you Rainer, thank you for helping us with our problems.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Support Team

Quick and efficient responses and actions from the WiseHosting support team. Benjamin was able to answer my questions, and update my server within 10 minutes in the middle of the night! (my time)

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing server host

Amazing server host and excellent customer support service! Would recommend for anyone wanting to use an easy system and good service.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

The Support

The Support

In my experience hosting multiple smps for my school, friends, and other communities wisehostings human support has been outstanding. Any problem I've ever had has been researched and solved by the support staff. Not only has their staff reached out to help me, but one of the owners of the shulkercraft youtube channel reached out to me which only goes to show the dedication and care but into this hosting service.

February 28, 2026
Unprompted review

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