Wittix Reviews 214

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and quick problem-solving, often highlighting specific individuals for their exceptional support. The customer service is frequently described as top-notch, with many appreciating the immediate and efficient assistance received. People find the platform user-friendly, reliable, and fast, making transactions smooth and the overall experience excellent. However, some customers reported dissatisfaction with the support, mentioning slow response times and unhelpful answers, particularly regarding KYC verification and technical issues. A few users also experienced delays in onboarding and found the support to be unresponsive or incapable of handling basic checks.

What people talk about most

Customer service

Customers report positive experiences with customer service. Many reviewers highlight the efficiency and... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Reviewers mention positive feedback about service. Many customers describe the service as excellent, fast,... See more

User experience

Clients share positive opinions on user experience, highlighting its speed, ease of use, and efficiency. Many... See more

Response time

People report positive experiences with response times. Many customers praise the fast responses and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi. I like the support of Wittix. It is fast and efficient. For us, businessmen the most important thing is not to loose time for problems + time for solving them. Both are inevitable, but we are happ... See more

Company replied

Rated 5 out of 5 stars

We have been using Wittix for over half a year now to receive payments and we are very satisfied so far. The platform is reliable and efficient, making our transactions run smoothly. What really sta... See more

Rated 5 out of 5 stars

A big advantage of Wittix is you can get immediate support!! It is very important. You may wait for a half a day for an answer(assistance) in case of other companies...

Company replied

Rated 5 out of 5 stars

I used Wittix's chat service to find out if they would allow me to open a business account with the business being in one country and me in another. They asked a few questions, pointed me to documenta... See more

Company replied


Company details

  1. Financial Institution
  2. Currency Exchange Service
  3. Money Transfer Service
  4. Non-Bank Financial Service
  5. Payment Service

Written by the company

Wittix is a financial platform built for businesses and individuals that move fast and expect more. We offer multi-currency European accounts, global payments, and real support – no bots, no scripts, ever. Licensed and supervised by the Bank of Lithuania. Trusted by businesses worldwide. | Wittix. Global Reach. Local Touch.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

214 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Onboarding process

Opening an online bank account with Wittix was an absolute delight! The entire process was incredibly user-friendly and efficient. From the initial registration to submitting the required documents, everything was straightforward and hassle-free.

What impressed me the most was the user interface - it was intuitive and made navigating through the steps a breeze. Additionally, their security measures gave me confidence that my information was well-protected.

The customer support team was also exceptional. They were prompt in responding to my queries and provided clear explanations when needed. It's evident that Wittix values their customers and aims to make the account opening process as smooth as possible.

I'm thrilled to be a part of the Wittix family now, and I'm looking forward to enjoying their banking services. Highly recommended!

July 20, 2023
Unprompted review
Rated 5 out of 5 stars

FAST AND RESPONSIVE

Well honestly it was nice that the Wittix Team was always responsive and fast on respond.All Team took care of procedures and efforted in order to finalize it as soon as possible.

July 12, 2023
Unprompted review
Rated 1 out of 5 stars

Discrimination by citizenship

Very bad service which discriminates people by nation. I have a Russian passport but live in EU with a residence permit, what means that the goverment allows me to live here legally. This guy's said that they can't open me an account because I'm a Russian citizen. Sorry, that I didn't choose where to born and can't change my passport so quick. I didn't do anything illegal and even helped my Ukranian friends. Shame on you, wittix.

May 29, 2023
Unprompted review
Wittix logo

Reply from Wittix

We are really sorry for the inconvenience but Wittix is following the regulations set by the Bank of Lithuania, it's important to understand that financial institutions are required to adhere to certain legal and regulatory frameworks.
These regulations may impose restrictions or requirements on account opening based on factors such as nationality or country of residence.

We appreciate your feedback and will continue to work towards providing excellent service and maintaining transparency in our operations. Thank you.

Rated 5 out of 5 stars

Great onboarding experience!

Great onboarding experience. Fast and reliable communication! For those who are about unexpected "high" prices, it is pointed out before you submit an application and your onboarding manager will point it out several times during the process, so I don't see any place for excuses.

May 5, 2023
Unprompted review
Rated 1 out of 5 stars

Don't waste your time with these…

Don't waste your time with these people. 99 Euro monthly fee?? What if I didn't get paid that month? Useless fees. And Their customer support is disrespectful. I asked why you charge a monthly fee and the customer support answer is: it's a monthly fee. lol. Are you a joke? Also, their application process is sucks. asking for so many details to approve my account. Who are you wittix? Don't use this website. Go to stripe or other platforms.

April 13, 2023
Unprompted review
Wittix logo

Reply from Wittix

Dear valued customer,

Thank you for sharing your feedback. We appreciate your comments, and we would like to address your concerns.

As a company, we take pride in our transparency when it comes to fees. All information regarding our fees can be found on our website and is also provided to you in your account prior to approval. We understand that we may not be the cheapest option in the market, but we strive to provide top-notch services to our clients, as reflected in the satisfaction of the majority of our clients.

In comparison to other providers, our fees start from 0.15% and not almost 3%. We believe that our fees are competitive and reflect the value of the services we offer. It's important to note that our fees are carefully calculated to cover the costs associated with providing a secure and compliant service.

Asking questions and gathering information from our clients is part of our commitment to compliance and ensuring that our clients are protected and safe. We take compliance seriously and have processes in place to ensure that we adhere to all relevant regulations and industry standards.

Additionally, we would like to highlight that you have not been charged for the services we have provided.

We appreciate your feedback and will continue to work towards providing excellent service and maintaining transparency in our operations. Thank you for your support.


Rated 5 out of 5 stars

Excellent service, I recommend

I want to leave a review about the company Wittix, UAB. I have been using the services for half a year now, I work with high turnover, I am very satisfied, support responds instantly, money comes quickly, very convenient interface. If it seems to you that the prices are too expensive, then it's worth it, if you want your business to have no disruptions with payments.

April 4, 2023
Unprompted review
Rated 1 out of 5 stars

Don't waste your time with the crooks at Wittix.com

Signed up with the crooks at Wittix.com, verified my account and my account was instantly blocked. On contacting them, they said users from my country are not allowed to register. Okay, if users from my country are not allowed to use your service, remove our country from the list of countries you provide services to. Don't claim your service is available worldwide and selectively waste people's time. Folks do yourself a favor and don't signup nor waste your time with these clowns. They are location biased and will let you sign up, send them your ID and pictures before blocking your account and telling you that you are not allowed to register from your location.

Update to your reply: Crooked and useless fintech companies like yours treat clients however you deem fit. How difficult is it for you to understand? EU/EEA countries are just 30. Why not have only those 30 countries on your registration form? Why allow someone register, send you his/her ID, finish all verification and you come back to let them know they cannot have an account on Wittix? That makes you a dubious, crooked and scammy organization. Correct it!

Update 2: Wittix flagged my review as having harmful or illegal content. There is nothing harmful or illegal about my review other than the truth. As long as they do not limit the countries they have in their registration form to just the EEA countries they serve, then my review is valid. They let me register and then invalidate my account after submitting all my personal documents and home address to them.

February 7, 2023
Unprompted review
Wittix logo

Reply from Wittix

Dear Mr. Richie,
We are very sorry to hear about your bad experience with us.
Wittix is a licensed Electronic money institution (EMI). EMI license is granted by the Bank of Lithuania. Holding this license Wittix advertises it's services within EU/EEA territory and definitely accepts customers from those territories.

Update one - Thank you for taking the time to provide feedback on our services. We take all comments and remarks seriously, and we would like to address your concerns.

Firstly, we would like to clarify that Wittix is a fully transparent organization when it comes to pricing, registration, and payments. All relevant information is clearly displayed on our website at https://wittix.com/acceptable-use-policy and https://wittix.com/docs/terms-and-conditions. We strive to ensure that our clients have access to accurate and comprehensive information at all times.

Furthermore, we do not tolerate or accept any accusations or insinuations of being a "crooks" or "scammers" from anyone. Such language is inappropriate and goes against our principles of professionalism and integrity. We assure you that we are a legitimate organization committed to providing reliable services to our clients.

We are committed to resolving any issues and maintaining our reputation as a reputable and trustworthy service provider.

Sincerely,
Wittix Team.

Rated 5 out of 5 stars

Best bank for offshore companies

After testing other banks, waiting weeks for proper answers, even loosing money on onboarding taxes, we've discovered WITTIX !!

They've opened an account for our offshore company in two days!! Yes, it's much more expensive than any competition, but THEY ARE GREAT!

Transparent, clear & fast communication, good platform, transfers go in-out really fast.

We are running large amounts of money through them and they are very reliable, wouldn't ever think to switch.

January 23, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look