Wittix Reviews 214

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and quick problem-solving, often highlighting specific individuals for their exceptional support. The customer service is frequently described as top-notch, with many appreciating the immediate and efficient assistance received. People find the platform user-friendly, reliable, and fast, making transactions smooth and the overall experience excellent. However, some customers reported dissatisfaction with the support, mentioning slow response times and unhelpful answers, particularly regarding KYC verification and technical issues. A few users also experienced delays in onboarding and found the support to be unresponsive or incapable of handling basic checks.

What people talk about most

Customer service

Customers report positive experiences with customer service. Many reviewers highlight the efficiency and... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Reviewers mention positive feedback about service. Many customers describe the service as excellent, fast,... See more

User experience

Clients share positive opinions on user experience, highlighting its speed, ease of use, and efficiency. Many... See more

Response time

People report positive experiences with response times. Many customers praise the fast responses and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi. I like the support of Wittix. It is fast and efficient. For us, businessmen the most important thing is not to loose time for problems + time for solving them. Both are inevitable, but we are happ... See more

Company replied

Rated 5 out of 5 stars

We have been using Wittix for over half a year now to receive payments and we are very satisfied so far. The platform is reliable and efficient, making our transactions run smoothly. What really sta... See more

Rated 5 out of 5 stars

A big advantage of Wittix is you can get immediate support!! It is very important. You may wait for a half a day for an answer(assistance) in case of other companies...

Company replied

Rated 5 out of 5 stars

I used Wittix's chat service to find out if they would allow me to open a business account with the business being in one country and me in another. They asked a few questions, pointed me to documenta... See more

Company replied


Company details

  1. Financial Institution
  2. Currency Exchange Service
  3. Money Transfer Service
  4. Non-Bank Financial Service
  5. Payment Service

Written by the company

Wittix is a financial platform built for businesses and individuals that move fast and expect more. We offer multi-currency European accounts, global payments, and real support – no bots, no scripts, ever. Licensed and supervised by the Bank of Lithuania. Trusted by businesses worldwide. | Wittix. Global Reach. Local Touch.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

214 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very nice experience

Very nice experience, got a compliance check, and they solved it straight away with some questions.

Needed some documents as well and it got solved fast and talked to a really nice girl in the phone.

Very satisfied.

November 24, 2022
Unprompted review
Rated 5 out of 5 stars

Wittix is a great digital bank

Wittix is a great digital bank and the service is good. They make money on fees on transactions but could be a good alternative for international business. Service is good

November 22, 2022
Unprompted review
Rated 5 out of 5 stars

Wittix Services

Very easy to communicate over the chat with friendly staff.
Fast incoming transfers to business account in 1 day.

Swift verification procedure and decision to open account.

November 22, 2022
Unprompted review
Rated 5 out of 5 stars

Wittix have a great response rate

Wittix have been always spot on fast and responsive in real time.

Compliance are cooperative and also do actually review and follow the documents that are sent.

For our business it is imperative and of utmost importance that we have such response with our banking partners.

November 3, 2022
Unprompted review
Rated 5 out of 5 stars

Wittix Team was very professional

Wittix Team was very professional, efficient and helpful during the process of onboarding. They are very responsive-we received replies to all our queries promptly. It is a pleasure to cooperate with them.

September 19, 2022
Unprompted review
Rated 1 out of 5 stars

Useless account

Opening the account was not too complicated, but expensive.
The trouble started when my clients started to pay my invoices. One Singapore client's payment was immediately returned and never showed in my account. It turns out that Wittix can only accept SEPA payments, not international payments. There is a work-around, which is cumbersome, but eventually worked. I could do the workaround because the client is of long standing and willing to work with me, but it's a lot of work and not really feasible as a policy.
Another client - in Switzerland, making SEPA-payments - sent money, which was credited, but sent back immediately. All the information was correct. We tried again, warning Wittix that the payment was on its way and specifying the remitting bank, but Wittix rejected the payment again. Wittix was never able to explain why, or what what to do to make the funds stick.

June 22, 2022
Unprompted review
Wittix logo

Reply from Wittix

Dear Jurg,

We always take any criticism very seriously, and we review how we can improve and learn from it. After communicating with you we provided all the necessary information to assist you in how you can use our services more smoothly and efficiently. The reasons for the returned payments, have been shared with your colleague after the first transaction (beneficiary name mismatch) to avoid the same situation once again. We put a lot of effort to make our platform top-notch and providing the best customer support services.

You can contact us regarding any matter and we will be more than happy to assist you and provide you with the best solution we can offer.

Thanks,
Wittix Team

Rated 5 out of 5 stars

Very intuitive and excellent support

Wittix offers a very intuitive platform.
It's very easy to check your balance, run a report, initiate a deposit or a withdrawal.
Also their support services are very helpful. They respond fast, and provide the information you need.
And now they offer debit cards! I requested one recently, and look forward to providing feedback on that product!
In summary, I highly recommend Wittix to everyone!

September 1, 2022
Unprompted review
Rated 5 out of 5 stars

Very happy with Wittix

Fees a bit on the high side but reasonable, customer service is excellent, the interface is as good as any of the big banks, and everything works together for a good experience.

May 27, 2022
Unprompted review
Rated 5 out of 5 stars

Wittix has the best fintech bank…

Wittix has the best fintech bank customer service
Very helpful, proactive and professional
I have with Wittix personal and company account, they are very fast to answer to all questions and very helpful to resolve issues compare to other major fine tech banks
I highly recommend them.

May 26, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look