Wizz Air Reviews 

Been flying with Wizz for years. Always been terrible at ALL levels and services.I won't waste my time any further describing details, you know you're catastrophically unpopular dear Wizz team.

Whilst I had a recent ok pleasant and cheap flight. Their customer service is shocking . I tried to pay for my new ticket my bank refused to pay it as the Iban nr did not match country their company is situated .. rather then helping me they were rude unhelpful and did not sort the issue . If they use a bank in a different country qhete company is situated they need to make the buyer aware and if they don't clearly apologies and correct your own banking issues rather insinuated a customer is lying. I could not email my banking refused payment either made whole experience super stressful for something very straight forward.
Unhappy and should hopefully roght this issue in future as the flights itself are fine
Karina

I had a deeply upsetting experience with Wizz Air.

I completed online check-in correctly for our booking. At the final step, all passengers showed as checked in, indicating completion from the customer side. Despite this, at the airport we were told the system showed no check-in and we were charged £182 for airport check-in for four passengers.

This strongly suggests a technical failure in Wizz Air’s system. No additional service was provided beyond what should already have been completed online.

Before paying, we called Wizz Air customer support from the airport to explain the situation. No investigation or help was offered, and we were told that the charge was required or we would miss the flight.

This was urgent bereavement travel. My wife was travelling after her father had suddenly and unexpectedly passed away only hours earlier. Being forced into this situation on what was already the worst day of her life caused significant additional distress.

After travelling, I again contacted customer support by phone. The possibility of a system error was dismissed and no refund was offered. There was no empathy or understanding shown despite the circumstances.

Customers should not be penalised for system failures — especially during bereavement. I am still seeking a fair refund of this charge.

Flight Gatwick to Varna removed from schedule and Wizz Air rebooked me on different date from different airport which was no use. Have spent over a month chasing a refund which their system would not except as an option. Cut off numerous times from Agent chat. Will not use again.

Not completely happy with the wizzair customer services team. The virtual help on the website was terrible none of my questions were answered. Contact number impossible to find, once found was an 0900 707000 Wizz air Customer Service number £1.65 per minute absolute ripoff. Why not show the correct number on the website
0330 977 0444 virtual help absolutely useless. However I did phone the customer service number and an agent answered. I was due back a refund of £133.49 rather that try and give that back to the wizzair account Why not give an option to pay straight back to a bank account/credit card. The Agent was unable to offer an email confirmation that this had been done. NOT good customer service at all. A customer has a right under the sale of goods act 1979 to get a receipt for a refund

Review — Wizz Air

Very disappointing experience with Wizz Air. Our flight time was changed, online check-in didn’t work properly, and we were forced to deal with everything at the airport with no clear assistance. The whole process was stressful, confusing, and poorly managed.

Communication was weak, the system kept blocking check-in options, and customer support was practically useless when we needed help. Instead of enjoying the last day of our trip, we spent it worrying about delays and airport procedures.

Traveling should not feel this chaotic. Unfortunately, this experience confirmed why the airline has so many negative reviews. I would seriously think twice before booking with Wizz Air again.

On 7 January I waited over 4 hours at the Wizzair counter at Fiumicino airport in Rome. They had a problem with their system which wouldn’t recognise my UN passport. They told me they often have the same issue. I waited patiently whilst they made numerous calls. Eventually they told me I would miss my flight, even though the Israeli security authorities had given authorisation for me to board. They eventually got the supervisor to speak to me who said I should get at the very least a refund by calling the call center, which I did whilst still at the airport. She told me they couldn’t book me on their next flight as I’d have the same issue. If it wasn’t bad enough missing my flight and having to pay for another with a different airline, my reimbursement still hasn’t arrived, so I called again the call center. I was told “you’ll have to make a fresh claim as your case has never been assigned”. I said I wasn’t prepared to do that, I’d already been through enough with them and asked their agent to make sure my case was assigned. He refused twice and showed no empathy or interest in my situation. I asked to speak to his manager and his reply was “I’m the manager, I’ve told you what to do and you don’t want to hear my answer so that’s it” and he put the phone down on me. Terrible customer service and terrible service overall Wizzair.

This airline will try to squeeze every £ out of you. From checking in if you want to before 24 hours, to hand luggage that is so small it’s just not worth it. I paid to take a small suitcase on before the flight and was charged around £20 then when I got to the flight desk I was charged again this time around £50. I was to blame for not checking the miniature bag in which no one would as it’s so small???
The lady at the desk was very rude and wouldn’t even consider the proof I had already paid.
Once bitten. Never fly with them again.

WizzAir merged two my claims as one and just closed it without any asnswers about the substance of one of the claims.
Absolutely nonsensical emails and chaotic communication.

Flight was delayed for more than 3 hours and my claim was accepted but they are now not responding and refusing to payout

DO NOTE BOOK WITH WIZZAIR.
I had booked flights with Wizz Air through booking.com almost 10 months in advance. Wizz Air then rescheduled the flights for both inbound and outbound flights by 1 day on both flights. I have been trying for over a month to get a refund but you cant physically speak to anyone. their chatbot is infuriating and just keeps sending you in circles. I am now out of pocket and cannot rebook until a refund is processed. Quite possibly the worst Customer Experience I have ever had!!

THEY MAKE UP RULES
they also dont have a customer service

only use them if you really have no money

This company is a pure scam! I had insurance with my flight. I got sick on the way back from antalya. I cancelled the flight 2 days in advance but still didn't receive my full payment. Customer service always give me different advice every time i call them. Its been over 5 months now. Ridiculous! They are not willing to give me any details, not even complain department!!!

most disgusting airline and customer service. they cancelled my flight last minute and now dont want to pay me the compensation. not airhelp will take care of getting my money back. will never ever use them again

My flight eventually arrived 5 hours late to it's destination due to plane issues.
I have to say that I was very impressed with the overall handling of this situation, from keeping informed via pilot and then text/email updates, the timing and ease of use of the vouchers for refreshments sent to me, and then the ease of claiming the EU regulatory compensation for the delay, and the speed in which it was processed and paid out.... Overall 10/10 Very impressed. Previous reputation does not do justice, from my experience

DO NOT BOOK WITH THIS AIRLINE
They are absolute crooks! Booked our flights at the cost of £1174.05 (1193,85 Euros). They then cancelled the flights (luckily in advance). They force you to accept Wizz credits and then apply for a cash refund (ridiculous). You get no email confirmation that the flights are cancelled or your refund has gone through. Ensure you take screenshots.
They then sent an email saying that I'll get a refund of £1034.80?? Presumably due to some exchange rate nonsense, but I never paid in euros so why am I being charged for it?
Having read all these review I am no dubious that I will even get my refund at all.
If you are brave enough to risk booking with them do it on a credit card and put in a claim for a refund.
They are a disgrace and I can't believe they are allowed to operate in this manner.

They didn’t open the check in, their website was down . I couldn’t get my boarding pass and as a result couldn’t board to the plane. Same issue has been faced by more 40 people of the same plane . We all lost our money and they marked us as no show . They also didn't gave us a refund for this . Worst airlines ever . Never travel with them .

Halal only menu for non Halal customers.We took a return flight from London to Romania with Wizzair. On the outbound flight I ordered what I thought was a ham sandwich. The flight attendant handed me a "turkey ham sandwich". I told them there must be a mistake, then they told me they don't serve ham. I checked the menu and in fact in very tiny print it indicated the ham used throughout the entire menu was not standard ham but turkey ham which everyone knows is for Halal menus. Why do I know this? Because some of my extended family are practicing Muslims.No non Halal choice. With regards to both animal welfare debates and informed transparency in consumer choice I find this rather concerning. Our journey with many others was in part to celebrate the feast of St Andrew, Patron Saint of Romania. We passed on the food on the way back. Until Wizzair can explain this and decides to respect all of it's customers in equal measure we won't be flying with you again.

Unfair check-in charge due to app failure and poor customer service

I was wrongly charged £50 at the airport for checking in on my return flight from Marrakech. My husband was able to check in online without issue, but the Wizz Air system repeatedly glitched for me, leaving me no option but to pay at the airport.

I raised this with Wizz Air and was asked to provide proof of ID, which I was prepared to do. However, I then received an email stating that they had “tried to contact me several times” and were closing the case. This is completely untrue — I was not contacted at all.

This feels like an excuse to avoid resolving a legitimate complaint. Being charged due to a system failure and then having a case closed dishonestly is unacceptable. I am very disappointed with both the handling of the issue and the customer service.

My flight from Košice to Luton was diverted to Gatwick because of a powercut at Luton Airport. Wizz's head stewardess said they would either arrange a coach free-of-charge to Luton Airport, or you could arrange alternate transport and then Wizz would reimburse. The free coach had no ETA so we purchased train tickets to Luton. All receipts and POA were supplied, and yet no reimbursement made by Wizz. Customer service team are the worst ever!

Unfortunately from Košice to Luton, Wizz is the only option so reluctantly I will need to use them again.