Wizz Air Reviews 

Very small check in window and no way to check in online. Charged an extra 48 euros - then STILL on standby and rude staff

Terrible website, cannot even do online check in and make payments.

Took money for parking, on the way out the barrier wouldn't open, had pay again right there and then. Taking them to court now.

Appalling service from Wizz Air. Passengers on flight W95302 to London were taken off the plane twice before the flight was finally cancelled; clearly, efficiency isn’t their strong suit.

Not a single Wizz representative appeared at the terminal to explain what was happening or to apologise. No hotel or food vouchers were issued and no assistance was offered. Instead, hundreds of passengers were left to sort out their own hotels and alternative flights.

To top it off, both the Wizz Air phones and website were down, making it impossible to contact anyone.

A truly impressive performance - if the goal was to make sure nobody ever flies with them again.

Do not under ANY circumstance fly with this company. You've been warned. I could go on a huge writeup about how they will do anything to steal your money, but just be aware, they will steal it if they can. AVOID.

NEVER AGAIN!!

Booked our holiday via Thomas Cook and was gutted when realising we were flying with Wizz Air… knowing of their extremely poor reputation I was on guard and making sure everything was spot on gave me pre-holiday anxiety expecting issues at the airport. However, to my surprise the flight out was good, no issues whatsoever and the on-board team were kind and friendly. I relaxed and assumed the airline had read their reviews and decided to stop their abuse of customers… I enjoyed Cyprus and switched off as you would expect to on holiday.

Relaxing so much I didn’t realise we didn’t check in online prior to our arrival at Larnaca airport.

Wizz Air over joyed as they can now blackmail their customers in to handing over £50 pp ao they can go home!!! As if we have a choice to pay… do not pay do not fly!!

Apparently, it cost £150 in total for three to check you in at the airport…. For what????

We were sent to a desk paid a cashier without giving ANY flight details or personal details got a receipt went back to the bag drop showed the receipt and allowed to process through.

What did I get for the £150 ?? What changed?? What did I pay for?!!

Ruined the holiday really and to top it off the flight attendants on the way home were disgustingly rude especially to my elderly and disabled mother. Not one ounce of kindness like the flight over.

I will never fly wizz ever again.

⭐☆☆☆☆ Wizz Air took my money and never issued the ticket!

My friend tried to book a flight with Wizz Air, but his card was declined, so he asked me to help and pay on his behalf. I made the payment via bank transfer, quoting the exact reference number he was given.

Wizz Air said the ticket would be issued within 48 hours. After 48 hours, however, they told my friend they hadn’t received the payment — even though the money clearly left my account. He ended up having to buy another ticket, paying twice for the same flight!

We contacted their complaints department, and I sent them official proof of payment from my bank as they requested. But after that, they completely stopped responding. No refund, no follow-up, nothing.

This experience has been terrible. It’s unacceptable that a big company like Wizz Air can take people’s money and ignore them. It honestly feels like fraud, and they should not be allowed to treat customers this way.

Very sneaky company, I needed to change a flight 7 months before I flew, website said it would be £33 approx charge per passenger. I expected about £90 returned to me, spoke to live agent who said in the small print they actually won't refund me anything and will essentially keep both fares.

Beware of this dirty behaviour..

I wanted to buy a ticket that was €160. By mistake, I selected one way, so I went back to change it and add a return date. Surprise — the price had already gone up by €30! Well done, Wizzair — in just 5 minutes you managed to increase the fare by €30.

AVOID THIS SCAM AIRLINE!
Terrible experience with major delays travelling out and flight cancelled with no explanation coming home. Then refused compensation. Do not waste your time and money with this awful excuse for an airline.

They get a bad press as they are a low cost provider , I flew from Luton to Tirana Tirana Luton for dental treatment to be honest my personal experience was satisfactory , Luton airport is like a cattle market packed all the time , that's not Wizz airs fault ,my experience was that they did not check the bags as I had been told and were only professional and getting the job don't. Smart and courteous cabin staff who have a very hard job as their planes are nearly always full , yrs ok they sell add ons like snacks and drinks etc but that's to be expected and I think fairly priced , boarding is handled as well as can be expected so on the whole I had a fairly positive experience , to avoid getting charges check in online that have a very efficient app just make sure your personal item fits you csn push and squash it into the size frame as kind as it goes in your good if not you might get spotted and charged but to be honest the gate assistants are so busy I think they are lenient if you have a blatantly too large a bag and paid only personal item that's on you

My Ukrainian wife wanted to go and visit her parents in Odesa so I'd booked a flight with Wizz Air to fly to Chisinau to catch the bus. She been doing over the past years with her non biometric passports using a Moldavian airline with no issues. Today we turned up at the check-in desk only to be denied boarding because Moldova will not accept non biometric passports! I regard this as factually incorrect and told the supervisor this. Even went on the Moldovan website to check this but the supervisor refused point blank to budge. I regard what the supervisor said was a lie as I asked for documentary evidence to prove this.

If you are Ukrainian then do not use this airline if you want to see your family in Ukraine. and have a non biometric passport cause the Ukrainian government is too incompetent to provide proper visa services in other countries.

Theiving criminals! Will try to never fly with them, unless I have no other option. Flying out of the UK their checking in works fine. Trying to fly back to the UK they will block their website, "sorry error has occoured". Forcing us to check in at the airport for a €45 fee.

NEVER FLY WITH THIS COWBOY COMPANY 20/09/25 Dalaman airport in Turkey After being told of two delays to the same flight, Then after waiting for 5 hours told the FLIGHT W95710 IS CANCELD and the next WIZZ flight back to the UK was in 4 days time leaving 200 people scrambling for any flights back to UK. luckily I got two seats to stansted but needed Gatwick to pick up car. Uber cost £146 Flights cost £344 Wizz says Not Paying a Penny!

Return flight to Paris. I've purchased a 10 euro wizz cafe voucher both ways.
1st flight crew had non idea how to use it, luckily I took screenshots of proof of purchase. 2nd flight: shown my voucher code to crew, and I was a fee euros over the voucher so I presented my card to pay for the excess. Only to find out later that they charged me the full amount not considering the voucher. So ended up paying over 20 euros for a sandwich, Water and a chocolate. Do not purchase any prepaid services, you'll get tricked buy these proffesional thieves!

where do you start with Wizz Air,

on the first of September we arrive at luton airport to await our flight to Egypt, we were looking at the departure time constantly as it was delayed then on time then delayed, eventually we were herded
to the departure space were we were held like cattle to board the plane, we were then sat on the plane for approximately two hours, with no drinks or explanation, they cancelled the flight due to staff running out of time. we were then sent to the checking desk to make other arrangements , one person was there dealing with over two hundred people and when finally we got help was told we need to contact our agent as they would not help. By our own expense of nearly two thousand pounds and a day late we arrived in Egypt. on the 3rd September we put in our claim for loss and expenses on their web site which stated they would settle claim within 30 days , after 30 days we contacted them as we had not heard anything, and was told by the agent on the phone that they could not help us, and that the claims department could not be contacted directly, many phone calls later , we were email by the claims department asking for more information which was sent straight away and here we are 52 days later and still no help, just any time we call Wizz Air they rude refuse to help and hang up, when you ask to speak to any one more senior, we are at loss to where to turn, Wizz Air customer service is terrible, web site terrible no recourse to complain or speak to any who could help, avoidance is there main operation .

My name is Ivanna and I would like to share the worst experience I had ever had with Wizz Air company on the 15th October from London to Suceava. My flight number was W93604. On that day I had a phone call from my mother that my dad passed away. I was extremely under the stress and I couldn't stop crying. I have bought a ticket immediately and started to pack. It was super difficult to concentrate, as I was thinking about my father nonstop. I was trying to do the checking online, but few times there were an error on the screen. I was still doing it a lot of time, but the situation hasn't changed. After the certain time there were a message on the screen saying that I have to go to he checking desk. When I arrived to the check-in desk the person told me that i have to pay extra £44,50 as I haven't done the check in. I had explained politely, that I was doing that, but unfortunately it was showing the error on the screen. The WizzAir lady said that i still have to pay. I have refused it as it was not my fault and I was doing the check-in, but the system was showing the 'Error' . They told me to go to the WizzAir Help desk. I went there and the lady was really helpful, but she said that I have to call to the WizzAir service line. I have spend 15 minutes on the line and I talked to customer service representative, I have provided him with all full information as I have mentioned that I am going to my dad funeral, but they still told me to pay otherwise they wont let me to board the plain. I was broken with tears , I was so heartbroken that even in such difficult situation for person, plus the system error with online check-in they still forced me to pay extra money which I had for my dad's funeral. How awful is that! How disrespectful is that! How terrible treatment to theirs customers! . They just trying to deceive people and make them extra pay. I also heard from my friends about their unforgettable horrible experience WizzAir. I would never recommend anyone to flight with WizzAiz. If you do that, so be ready to pay extra for no reason.

Title: Misleading Baggage Policy – Charged £100 for a 10kg Suitcase!

I’m extremely disappointed with my experience on Wizz Air. When I booked my flight, the baggage information was unclear and misleading. It never clearly mentioned that the checked-in suitcase allowance was only 10 kg. Like most passengers, I assumed that a standard check-in bag would be 23 kg or so.

At the airport, I was shocked to be charged £100 for a 10 kg suitcase – an outrageous amount for such a small bag! I reached out to their customer service several times to explain the issue and request a refund, but they completely ignored my situation and refused to help.

This feels like a scam designed to confuse customers and make extra money through unclear policies. The lack of transparency and poor customer service have made this one of the worst airline experiences I’ve ever had.

I’ll never book with Wizz Air again and strongly advise others to double-check every baggage detail before purchasing, because they won’t help you once they have your money.

I booked a flight to Greece with Wizz Air for £218.79 and a return ticket with Sky, both through Booking com A few days later, I received an email saying my flight was cancelled — with no explanation. The same flight is still being sold for £450! Clearly, they cancelled my ticket because it was too cheap.

Now I’m stuck with a return flight from Greece but no flight to Greece. Absolutely terrible airline – avoid Wizz Air at all costs!