Waste Management Reviews 1,664

What an absolute joke! This company are also trading as another fail to inform you of key terms and conditions, take loads of money out of my bank account.. when questioned and asked if they record their telephone calls ask them to play them back to provide proof of misleading at the point of sale they refuse. Ask them how long is a contract (no contract signed or terms sent to email address) they refuse. Asked for a SAR & contacted the FOS who advised this company is not regulated like most businesses.. I asked them how much is the cancellation fee.. £600.. £600 for what?? So at the POS no key terms were advised (like you get with going into contract over the telephone) therefore I only made my decision on the 12.11.25 to go ahead.. now they want £600??? No contract was sent via email afterwards.. so what contract? If all calls are recorded their end surely that’s sufficient to prove our case?? I’ve recorded my calls to them as proof from our end..

Worst company to deal with. No customer service at all. Our account manager would never return emails or phone calls till I was cancelling my service. Now they won't come get their dumpster off of my property.

Terrible company. I had a billing issue with them due to changing checking accounts when my family moved, they never bothered to tell me there was a problem, instead just cut off my service and charged me $70 to reinstate.
There is NO way to speak to anyone at Waste Management, all the lines lead to the same automated system that is a dead end.
I would NOT recommend this company to anyone.

I wrote a review a few weeks ago, and I was asked to send info so someone could reach out to me. I did. The agent did reach out and systematically disputed my claims that I was overbilled more than a dozen times by reading me corrected invoices that I had to call in and argue each time. "See, you weren't overbilled." She said. Huh? Months later, after cancellation. I'm still getting new invoices. HOW. DO. I MAKE. IT. STOP?

BEWARE! YOU MUST SEND A CERTIFIED LETTER REQUESTING CANCELLATION 180-90 PRIOR TO THE LAST 30 DAYS OF THE CONTRACT OR IT WILL AUTO RENEW.

The company outsources customer service using a chat app. It is nearly impossible to find a phone number to talk to a local person. When my trash wasn't collected I had to wait on a chat que for 10 minutes only to be told a picture would be provided for the reason my garbage wasn't collected. Then I was hung up on. I never got the picture. Another 20 minute wait later and I was chatting with Vikram. It was evident that Vikram was using a chat translator, fun. I asked when my trash would be picked up and if I could get a double load pick up. He texted that this was my fault and I wouldn't get a double pick up. Then he disconnected. I wasn't rude, in fact I have photos of the whole conversation. Vikram is a poor representative of the company. Maybe the company should update our friends in India as to our local policies? Or company policy? After another 15 minutes of searching I did find a phone number. I spoke with a delightful (local) woman. She resolved my issue to my satisfaction. Thank you, local, English speaking employee. Why is it so difficult to post a customer service number on the website? Is it possible to add phone numbers, or links, to speak with local people, who actually do care about customer service? That might go a long way with the customer base. Thanks for nothing Vikram.

Waste Management does a good job on trash
However their phone menu when you are directed to Oregon is terrible. It sends you to an error and hangs up on you and you have to call back start the phone menu all over again.
They need to fix this

Paid my $85.92 bill online through my bank account. Somehow the numbers got manipulated and a zero was added. $509.28 was taken out of my bank account. Not knowing this was going to happen caused my account to overdraft. Which means fees.

I called the day after I made the payment after seeing the incorrect amount coming out. Payment was still pending, and I was told it would be back in 24-48 hours. 2 business days later, still no refund. I called again. I was told they would speak to the business/accounting dept and follow up with me. Nothing. Still no refund. I called again today and now I'm basically being told, too bad, I have to wait 7-10 days for a refund. Amazing that money can get snatched out of your account same day, yet it takes 7-10 DAYS to get it refunded. This is unacceptable!

It's great going into the weekend, negative in my checking account and no money available to me for necessities, while a multi-million-dollar company sits on my $423.36.

I rent so I have no control over it, but if I had a choice, I would cancel my service today! At this point I don't care if it was a glitch or a banking issue, Waste Management could make it right, they are choosing not to.

I do not recommend this company. After numerous complaints about how they left the container after pickup, the issue was never resolved. And when I decided to switch to another company, I received a bill for $75 that they called a "container pickup" charge. They CHARGE you a fee to leave. This is the most ridiculous business model I have ever see. They are big, and we are all just a cog in their wheel. Do not sign up with them. Use a local company that at least sees you as a person.

Disgraceful company. Never collect bins but still charge you. Impossible to leave, they just make up new contracts. Now trying to charge £170 to collect the bin at the end of the contract something else that was apparently in the ever changing contract we apparently saw and signed!!!! They are fraudulent stay away!

Abysmal service both at the curb and over the phone. They very often fail to pick up and even when they do, I have to go make sure the job was done completely. When you call to tell them about it, they make up rules that were never in effect. I've never dealt with a worse company.

This company do not take no for an answer. I’m trying to leave them but can’t. They keep making me sign for things I don’t want.

Our bill goes up every month, in just four years it has doubled. I understand the price of everything has gone up but an increase nearly every month is ridiculous. Just cancelled to go with another company that has consistent billing and now Waste Management is charging $86 to come pick up their container. $86!! What in the world for? They are picking up an empty container! Tell me where to take it and I'll drive it there and I'm sure it'll cost me under $5 in gas.

Very very disappointed with WM. I have used them for years. I used to like them. I could hop on a 2 minute call, talk with a great receptionist. Get what I needed done super fast and be done. Recently they have become a HUGE problem. They charge extra for dumb things. I can't get them on the phone. I tried over and over to get through their AI bot. I finally tried the chat bot. All I needed was to change my can size. I can't change the size of my cans. NOW, I have to sit on my computer and wait 5 minutes just for the chat guy to maybe get something done and ask me a zillion questions. It's so painful and slow. I miss the old WM before they were a giant, faceless company.
The VA's hang up on me when they can't fix my problem. I'm so upset right now.

25-60747-43001, They finally removed the removal fee of $208! Now they just randomly took $184 out of my checking account with NO authority!!! Refund that money back!

☆☆☆☆☆ Less than 1 Star
Absolutely the worst company! They missed my bin collection 6–7 times and then charged me for overweight bins that were entirely their fault. Customer service was rude, management dismissive and unhelpful, and every complaint is met with “it’s in your contract.” They charged £40 for a late payment received just one day late, refused proof from my bank, blocked my account, and raised new issues even after collecting 1 payment from my new bank. They set up a new direct debit despite me leaving in six days. Not regulated, unaccountable, and completely unreliable — avoid at all costs.

Missed collection called several times for them to collect. They turned up at 3 am when the gates were locked. We cancelled our direct debit took them weeks to give us a refund which was less than half what we had paid but charged us £40 for late payment fees on top of that they’ve automatically renewed it for another 12 months we were never given the option of not automatically renewing, rude nasty staff who don’t seem to realise that they are also consumers, absolutely no professionalism or courtesy. I guess they’re employed because of their bad attitudes and are not bright enough to work anywhere else!

if i can give zero stars i would have give it service is horrible and not professional at all a lot of missed collection and to chase them back is really stressful i have to spend all my time between calling and emails and the portal when i did the contract was £100 a month which is £1200.00 and then after i signed the contarct they start hidden charges by sending invoices extra excess even without scale to check the weigh i end up paying 1400 ish a year include the excess and when i got much better contarct £460.20a year with bigger ben i couldnt cancel the contract with excuse that i didnt give notice before the contract finish 3 months and it was 1 year contract not open so after couple of calls and emails which is they didn't get bother to reply they had to charge me £390.00 to cancel the contract after refusing to give them notice 3 months which is should been only one month, i wish i could download new contract so people can see the difference between new contract and the waste manage one to show people how they robbing their costumer i don't recommend waste manage to anyone because all they care about is money not reputation otherwise they will treat costumer in better way and let them come back again in the future to deal with them

We’ve been a customer of Waste Management for over 30 years, and it’s truly disappointing to see how drastically their service quality and customer care have declined.

Over the past year, dealing with WM has been nothing short of exhausting. They’ve made it nearly impossible to contact anyone directly, especially when it comes to account cancellations or service changes. Despite multiple emails, calls, and documented communication attempts since July 2024, our requests were ignored or delayed for months.

When we finally managed to submit a written cancellation, WM claimed it was “outside the window,” even though our documentation clearly shows otherwise. Their representatives repeatedly refused to acknowledge our cancellation or take responsibility for internal errors.

To make matters worse, after months of back-and-forth, they still refused to pick up their bins — forcing us to move them off our property ourselves. As a long-term customer who has always paid on time and maintained good faith, we are appalled at how this was handled.

This company hides behind policies and makes it nearly impossible for businesses to leave, regardless of how poorly they treat loyal clients. We expected integrity and professionalism from a company we’ve trusted for decades, and instead, we were met with dismissiveness and obstruction.

We strongly caution other businesses to think twice before entering into a contract with Waste Management. Their customer service structure and contract practices are designed to trap you, not support you.

We have been loyal customers with them for over 30 years now. However, last year they were really inconsistent with the pick ups, despite contacting them numerous times they didn't take any action. So we decided to cancel the service and switch the company on termination of our contract. Despite, cancelling the service they have implied some cancellation charge and contacted us consistently. Now, there waste bin has been lying outside our premises for over few months now, and there has been no proactive action to pick up the company bin.