We received two Wonderbox Regal (movie tickets plus "snack pack") as gifts and despite the photo on the packaging showing a large bucket of popcorn, when we got to the theater, we were told the "snack... See more
Company replied
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See what reviewers are saying
Purchased an amazing gift for my husband who has always dreamed off doing a parachute jump (I would be too scared myself but he has always had a great sense of adventure). You should have seen his fac... See more
Company replied
I had a great experience with wonderbox. It’s such a cool idea for a gift, my company gifted us amc and customer service helped me do an exchange since no amc locations are near me. I love the easy ex... See more
Company replied
I was skeptical with Wonderbox at first since it seemed as though I was jumping through various hoops and never quite landing on what I needed. However, I was able to contact customer service and work... See more
3.5
Average
204 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 2 weeks
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I had a really good time!!
I had a really good time, I was able to relax and everything was taken care of for me. I recommend This company because they are handling things perfectly and they know what they are doing!
September 14, 2024
Unprompted review
Reply from Wonderbox USA
Thanks for sharing your experience! We’re so glad you could relax and everything went smoothly. Your recommendation means a lot to us!
Enabled me to exchange my gift
May 5, 2025
Reply from Wonderbox USA
Great to hear you were able to complete your exchange with ease. Enjoy your upcoming experience!
Reply from Wonderbox USA
We’re happy to hear everything went smoothly. Enjoy your Wonderbox experience!
I appreciate the prompt response time…
I appreciate the prompt response time and very helpful representative. Thank you Bloom!
April 30, 2025
Unprompted review
Reply from Wonderbox USA
Thank you for your feedback! We're glad to hear you had a great experience with our team!
they would not accept my tickets
they would not accept my tickets, they were unfamiliar with the 3rd party seller of the tickets
April 18, 2025
Reply from Wonderbox USA
Thank you for your feedback.
We’d like to clarify that the tickets were not properly booked through the required process. As explained in the redemption instructions, you must first contact us to schedule your activity before attending. Since this step was not completed, the location was unable to recognize or accept your tickets.
We’re happy to assist with any future bookings when the correct procedure is followed.
The website was not allowing me to…
The website was not allowing me to choose the Broadway tickets I wanted. The customer service number is only open for 3 hours. Can’t get complete answers on how to choose and use my experience. Very frustrating.
April 15, 2025
Reply from Wonderbox USA
Thank you for your feedback. We’re sorry to hear you had trouble selecting your Broadway tickets. Our team is here to help, and while our phone support has limited hours, you can always reach us by email for further assistance.
Lifesaver
I couldn't find my tickets in my email and was starting to panic. Customer service was able to look for them with my email address and resent the tickets. I am extremely grateful!
April 4, 2025
Unprompted review
Easy to Use, Flexible, Stress Free
Honestly had a great time; I was gifted 2 Regal tickets and a snackpack a little while back. This was fully a new concept to me. All I had to do is create an account, and register the gift, then I got my QR codes for each ticket and snack pack. I forgot, to book my seat online in advance, but when I arrived to the theatre that wasn't a problem, they just scanned the QR code, I picked my movie and got my snack pack, which btw the snack pack was REALLY nice. i was surprised. Wish I could add a picture here
February 1, 2025
Reply from Wonderbox USA
Thanks so much for your review! We’re happy to hear that everything went smoothly and that you enjoyed the experience.
We appreciate you taking the time to share your feedback.
Good expérience with Wonderbox
Appointment scheduled 1 hour in advance for a tasting and presentation of a gourmet gift box. Very friendly welcome. Very professional explanation, relaxed atmosphere. We are very satisfied with this experience.
January 10, 2025
Unprompted review
Reply from Wonderbox USA
Thank you for your review. We’re pleased to hear the experience met your expectations and that you enjoyed the service and atmosphere.
Great deal
Very good experience. Fast and convenient, many choices. I recommend
February 1, 2025
Unprompted review
The snack QR code did not work on any…
The snack QR code did not work on any of the purchases. A refund would be appreciated for that piece of the purchase.
February 22, 2025
Buyer Beware!
Beware! This company is a scam. They say they're having an internet issue but going on day 4 of not being able to use my box at all. Do not buy! Their customer service always says it's closed so you can't actually talk to anyone and it takes them forever to reply to emails. If I could give 0 stars I would.
February 8, 2025
Reply from Wonderbox USA
We apologize for the inconvenience you experienced. We responded to your inquiry on the following business day and want to reassure you that the issue has now been resolved. Your tickets are available in your account. If you need any further assistance, please feel free to reach out to us.
Every single time i try to redeem my…
Every single time i try to redeem my voucher code it give me an error code and says “try again later” but proceeds to still send the error code. I even exchanged it for another voucher and im still facing the same problem.
February 11, 2025
Reply from Wonderbox USA
We apologize for the inconvenience. We have updated you on the ticket issue, and they are now accessible. If you need any further assistance, please feel free to reach out to us.
It's definitely a scam
It's definitely a scam. I got AMC tickets and they won't work. Every time I go through the steps, it gives me a red error and won't process. There is no customer service number at all. Very scummy and this site should be investigated.
February 10, 2025
Unprompted review
Reply from Wonderbox USA
We understand your frustration and appreciate your patience. The issue with your tickets has been resolved, and we have responded to all your emails to reassure you. If you need any further assistance, please don’t hesitate to reach out to us at customerservice@wonderbox.com
I have no access to my tickets.
February 6, 2025
Reply from Wonderbox USA
We apologize for the inconvenience. The issue has now been resolved, and your tickets are accessible in your account. Please let us know if you need any further assistance!
Movie theatre
It was very difficult to purchase, and after I got the voucher, I could not get my tickets. and I Still could not get it. Very frustrating.
February 6, 2025
Reply from Wonderbox USA
We apologize for any difficulty you experienced during the purchase process. Upon reviewing our records, we did not find any prior communication regarding this issue. However, we are pleased to inform you that the matter has now been resolved, and your tickets are accessible. Should you require any further assistance, please do not hesitate to contact us.
Terrible customer service
Terrible customer service. They don’t respond. There was no follow up with the shipping status.
January 21, 2025
Reply from Wonderbox USA
We are sorry for any confusion. We did respond to your request and provided the delivery status, including proof of the delivery date and time. If you haven’t seen our response, it may have landed in your spam or promotions folder. Please don’t hesitate to reach out if you need any further assistance!
I had purchased two tickets to a…
I had purchased two tickets to a Broadway show as a Christmas gift for my son. I was told the tickets would be delivered two hours before the play and he was outside thr theater and the tickets were never sent via email. I tried calling and emailing and the only response I got was that they would get back to me within 24 hours which is doing me no good when he is standing outside the theater. Waste of a train ticket a hotel room and a dinner in New York City terrible experience. I do not use the service ever.
January 25, 2025
Unprompted review
Reply from Wonderbox USA
We understand how frustrating this must have been. Our ticketing partner confirmed that the tickets were sent to your email on November 27th, the same day as your booking. You also confirmed receiving your other tickets for a different experience to the same email. We've provided proof of delivery for your reference.
Please note that your request reached us outside business hours. To ensure a smoother experience, we always recommend verifying ticket details ahead of time. Let us know if we can assist further.
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