We received two Wonderbox Regal (movie tickets plus "snack pack") as gifts and despite the photo on the packaging showing a large bucket of popcorn, when we got to the theater, we were told the "snack... See more
Company replied
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See what reviewers are saying
Purchased an amazing gift for my husband who has always dreamed off doing a parachute jump (I would be too scared myself but he has always had a great sense of adventure). You should have seen his fac... See more
Company replied
I had a great experience with wonderbox. It’s such a cool idea for a gift, my company gifted us amc and customer service helped me do an exchange since no amc locations are near me. I love the easy ex... See more
Company replied
I was skeptical with Wonderbox at first since it seemed as though I was jumping through various hoops and never quite landing on what I needed. However, I was able to contact customer service and work... See more
3.5
Average
204 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 2 weeks
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Purchased an amazing gift for my darling husband
Purchased an amazing gift for my husband who has always dreamed off doing a parachute jump (I would be too scared myself but he has always had a great sense of adventure). You should have seen his face- he was so thrilled when he opened this for his Christmas/Birthday present. I would absolutely recommend Wonderbox USA for a top-quality gift for that special someone in your life. Amazing, easy-to-use service and good value for money.
January 7, 2025
Unprompted review
Reply from Wonderbox USA
Thank you so much for sharing your wonderful experience!
It’s always our goal to provide unforgettable experiences, and we’re so glad we could be a part of this special moment.
Great experience and easy to book! Strongly recommend!
Booking was incredibly easy and streamlined. I had a great experience and would highly recommend it to anyone.
January 10, 2025
Unprompted review
Reply from Wonderbox USA
Thank you for sharing your experience! We're so glad to hear that booking was easy and that you had a great time. Your recommendation means a lot, and we’re happy we could be a part of your plans
Very nice experience
I've bought a wonderbox recently and everything has been perfect as announced ;)
Thanks for this perfect moment.
January 11, 2025
Unprompted review
Reply from Wonderbox USA
Thanks for the great feedback! We're so glad everything went as expected and that you had a wonderful time. It’s awesome to know we could be part of your perfect moment
Great customer service and lot of…
Great customer service and lot of unique experiences.
January 10, 2025
Unprompted review
Reply from Wonderbox USA
Thank you for the feedback! We're happy to hear you had a positive experience with our customer service and enjoyed the variety of unique experiences we offer!
great experience
great experience, it was a gift.
Activity was easy to book and in line with the description.
Activity made close to NY
Good idea for a gift.
January 11, 2025
Unprompted review
Reply from Wonderbox USA
Thanks for sharing your experience! We're so glad the activity was easy to book. We appreciate your feedback and hope to help you with more experiences in the future!
Stay away from Wonderbox
Customer service unreachable via email and phone calls. Bought AMC Tickets via Groupon. Vouchers to this day not received. Instruction was to redeem online. Multiple attempts to sign up/login unsuccessful. Save your money
January 8, 2025
Unprompted review
Reply from Wonderbox USA
It’s unfortunate to hear about your experience, and we understand your frustration. We haven’t been able to contact you directly as we don’t have your details or voucher number to investigate the issue further.
DO NOT USE THIS SERVICE- there is NO…
DO NOT USE THIS SERVICE- there is NO customer service
I was given a gift from TicknBox which is part of Wonderbox and have been trying to use the $300. voucher for 2 weeks. Here is list of issues
- the number on the voucher is incorrect ( you need to as 3 zeros to the code
- a required field in the online form is your telephone number- however it will not except your valid phone number.
-the help desk is open 9-11 only on certain days
- No ONE ANSWERS THE PHONE for the help desk?
- Impossible to cash in your gift
-
January 8, 2025
Unprompted review
Reply from Wonderbox USA
Thank you for your feedback. We apologize for the confusion regarding the voucher code format. While the numbers are correct, the system requires adding three zeros, which is noted on the registration page.
Regarding the phone number, the platform supports international bookings, so an international format (+1 for U.S. numbers) is needed, as indicated in the instructions.
Our customer service team has addressed your inquiries via phone and email and offered assistance throughout the process. We also extended a goodwill experience to you. We're sorry for any inconvenience caused and appreciate your understanding.
These people are scammers
These people are scammers. When you go on the website to redeem them you can not.
December 25, 2024
Unprompted review
Reply from Wonderbox USA
Thank you for sharing your feedback. We aim to make the redemption process straightforward and user-friendly. If you encountered any issues, please reach out to us at customerservice@wonderbox.com, and we’ll gladly assist you in redeeming your experience.
NOT HAPPY COSTUMER.
The Wonder Box is only limited to the city to which the gift card can be applied. I emailed them to see if they could assist me, but the only reply they have is to exchange it. That is very inconvenient. They only credit it, but they really cannot refund your money. I got this as a gift and did not buy it. I am not very happy.
December 24, 2024
Unprompted review
Reply from Wonderbox USA
We understand your frustration and appreciate you bringing this to our attention. Wonderbox experiences are actually not limited to one city. You have the option to exchange your voucher for any of the experiences on our website, which are available in various locations across the U.S.
If you’d like assistance with the exchange or exploring options, our team is happy to help.
Nice gift to offer
Great experience with wonderbox. Customer service is very nice and helpful. I spend a very nice romantic weekend. Great idea for a gift, I recommend.
November 15, 2024
Unprompted review
Easy to order it's very convenient when…
Easy to order it's very convenient when you can shop from home. And it's a gift package with drinks and popcorn. Very nice gift
December 3, 2024
Customer service very helpful
I loved my experience with Wonderbox. Thank you to the customer service who helped me booking my tickets. My mom and I had a blast at Top of the Rock !
November 22, 2024
Unprompted review
Amazing exchange policy
Made my holiday shopping much easier! Even if they don’t like it they can exchange it for another experience on the website, no gift will be regretted :)
November 22, 2024
Unprompted review
They don't answer phone and do not…
They don't answer phone and do not respond. Using a voucher is a pain. The experience is plain pathetic.
November 25, 2024
Unprompted review
Great & affordable!
November 20, 2024
Broadway experience
We booked tickets to the Wicked show for our NYC trip a few months ago, and it was incredible! Redeeming the tickets through Wonderbox was super easy. I highly recommend this gift if you're looking to offer both choice and flexibility!
September 27, 2024
Unprompted review
Perfect pool side escape!
Perfect pool side escape!
I booked the poolside Getaway through Wonderbox, and it was exactly what I needed! The hotel was lovely, with beautiful pool area and great service. Everything was super easy to book, and the whole experience felt like a mini vacation. I’ll definitely be using wonderbox for my next getaway!
September 27, 2024
Unprompted review
Reply from Wonderbox USA
Thanks for sharing your experience! Happy to hear the booking process was easy and that the hotel hit all the right notes. Can’t wait to help you plan your next mini vacation with Wonderbox!
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