World of Water Aquatic Centres Reviews 

1,050
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I ordered a water feature and after 10 days it hadn't arrived. I messaged the company and they immediately rang me and sent another one out that arrived the next day. Brilliant customer service. Very... See more

Rated 2 out of 5 stars

Bought a mains powered garden water feature. Instructions show cable with plug, no plug attached to cable. Spoke to customer services who told me they can’t supply with plug & to get an electrician!... See more

Rated 5 out of 5 stars

We visited Ullesthorpe world of water today looking for plants for our dipping tank. Total novices here. The helpfulness and knowledge of the staff was brilliant. We didn't get the names but nothing w... See more

Rated 5 out of 5 stars

Needed a filter urgently and water world had just what i needed, and at a good price. Fast delivery helped me get my pond back up and running in a couple of days. Excellent filter by the way.

Company details

  1. Pet Store

Written by the company

Founded over 30 years ago, World of Water quickly became one of the UK's leading water garden and Aquarium specialist. If you are looking to build a garden pond, water feature or even a koi pond World of Water can help with all the advice on all the equipment you will need including Pond Pumps, Filters, and Pond Liners. Planting a pond? Our stores have a large range of aquatic plants including water lilies, oxygenators, marginal, marsh and deep water plants as well as a large range of native plants from UK nurseries. Once the pond has settled, make a trip to World of Water for your pond fish, from the spring to autumn you find a massive range of pond fish including, hand picked Koi, Orfe, Goldfish, Tench, Shubunkins, Sarasa Comets and more. Most our stores also have a large aquarium department specializing in tropical fish and all the equipment including tanks, filters and the latest lighting. If marine is your thing we also have a few stores who have a dedicated marine section (please check our website for each stores range) Price Promise "We won't be beaten" we will happily beat any advertised price (excluding auction sites)


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 16% of negative reviews

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4.5

All reviews

(1,050)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

The website is very easy to use and the…

The website is very easy to use and the product I ordered I am really satisfied with. Also came well packaged and on time. The quality of the tank and cabinet was very pleasing.

October 24, 2024
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Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review. We are proud to offer a website which is simple to navigate and purchase from. We are delighted that you are pleased with your new tank. Have a great day.

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Rated 5 out of 5 stars

Fast delivery

Fast delivery

October 23, 2024
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Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review. We aim to ship asap if the item is in stock. Have a great day.

Rated 5 out of 5 stars

Excellent pond underlay

Wanted some pond underlay, found it quickly on the World of Water website, several options, great price, quick delivery and perfect for my needs.

September 24, 2024
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Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review. We’re delighted you found the product you needed quickly and you were happy with our price and speed of delivery. Have a great weekend.

Rated 5 out of 5 stars

Great price

Great price, fast delivery, triple A +

September 23, 2024
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Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review. We work hard to dispatch quickly and to keep our prices competitive. Have a great day.

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Rated 5 out of 5 stars

Decent choice of Oase pumps

Fast delivery, competitive pricing.

September 23, 2024
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Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review. We work hard to dispatch quickly and to keep our prices competitive. Have a great day.

Rated 5 out of 5 stars

as a professional gardener/consultant…

as a professional gardener/consultant with the professional gardeners guild, its totally important i get the healthiest pond plants for my clients , and the world of water is the only company i use for that reason, i have tried other companies in the past but non can rival this company, the packaging was excellent as was the delivery, i want to thank Anthony and Miles for their help and expertise they are both a credit to the company, hopefully i will be re-ordering again soon

September 30, 2024
Unprompted review
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Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review and such great feedback. We will pass your kind words on to Anthony and Miles. Have a great day.

Rated 5 out of 5 stars

New pump needed for our pond and Carl…

New pump needed for our pond and Carl at Bicester was so helpful. Happy to go through everything with us and explain which pump would be the best one. Really pleased with the service

September 9, 2024
Unprompted review
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Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review. We will pass on your kind words to Carl and the team in Bicester. Have a great day.

Rated 4 out of 5 stars

fast delivery

fast delivery, good quality product.

August 27, 2024
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Reply from World of Water Aquatic Centres

Thank you for leaving us a review. Have a great day.

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Rated 5 out of 5 stars

I found the perfect pump

Searching on the internet for a new filter/pump for my pond I found that World of Water had the exact item I needed, at a very competitive price. I placed my order and the pump arrived very soon afterwards. It was well packaged and a very well built machine. I had a minor query, so phoned World of Water, and my query was answered immediately by a very helpful young man. I heartily recommend World of Water.

August 27, 2024
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Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review and for your kind word. We are delighted that you were pleased with the pump, packaging and the price. Have a great weekend.

Rated 5 out of 5 stars

Item good

Item good, delivery good.

August 27, 2024
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Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review. Have a great weekend.

Rated 1 out of 5 stars

Infected fish KILLED all my fish

This is the one near Tulleys Farm.

Bought 2 outside goldfish, despite floating bodies in with them (stupid me for buying them) both fish died within 2 days. The fish I bought from the inside aquarium tanks survived.

I’ve since bought 4 of the same fish from elsewhere. ALL survived!

So wasted my money £22. I wouldn’t go there again. Anything else you can get a refund on like a jumper or tv but animals you can’t. As their policy is you have 48 hours to take the dead fish back and I work - that’s money down the drain!

Also there were 2 dead fish in an inside tank there and I pointed this out. The man said that the behaviour is normal. I know about fish. You can tell by the way the fins looked, the way it was floating and there was slime coming off it. They were dead. I also said about the dead fish outside. They weren’t interested in taking them out. Dead fish - red flag!

UPDATE.

Suddenly all my fantail goldfish started standing on their heads and were barely moving and all died a few days later. The following day - last night 19/8 my weather roaches were going mad swimming madly around the tank and the 3 stripey tropical fish things (danios) were also really whizzing around the tank - never seen this before in 30 years. Today. All dead. Every single one of my fish DEAD. 8 fish, different species. I believe the new weather roach infected all my fish and killed them. It barely moved in the last couple of weeks since purchase. They are normally quite active. At the time of purchase from World of Water, Crawley - There were floating weather roaches in the tank at the time I bought mine. He said they’d been quarantined for a week they are fine and that’s how they act. I know this type of fish as I had 2 for over 10 years. They don’t behave that way. I said to the man those 2 will be dead tomorrow. I’m SO stupid. I should never have bought a fish from that tank. That new fish probably took away the lives of 8 fish I’ve had for years and has cost me a lot of money too because I now need to restock the whole tank. My fish died in a horrible way.

What’s the point in phoning you. Are you going to replace all my fish and refund me for the 3 dead ones I bought? You know those weather roaches were ill.

July 31, 2024
Unprompted review
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Reply from World of Water Aquatic Centres

We are sorry to hear about this. We have spoken to the team at our Crawley branch and they would like to invite you to call them for a discussion, their number is 01293 883 237. Please ask to speak with their manager Ryan.

Rated 5 out of 5 stars

Received amazing service and advice

I have been going to this fish shop in whitminster for years and never have I had an issue. Everyone is very knowledgeable about everything. Such a very friendly service you receive I’ve brought fish, plants and even filters from them and never have I had an issue. They can answer any questions you have about ponds/tanks and fish and nothing is too much trouble for them. Definitely a recommended going to these fish shops

August 4, 2024
Unprompted review
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Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review and such lovely feedback, we will make sure this is passed on to the team at the store. Have a great day.

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Rated 4 out of 5 stars

Happy with our pond bundle.

Everything arrived really quickly and was very well packed. Plants seem to be getting established pretty quickly. I haven't seen the pond snails since I popped them in. Hopefully they're in there somewhere. Many thanks.

July 23, 2024
Rated 3 out of 5 stars

Mostly happy

When rinsing some hornwort, I found some algae on it. Apart from this, I was happy with my order.

July 23, 2024
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Reply from World of Water Aquatic Centres

Thank you for your feedback. We are glad that you are happy with the plants, but sorry to hear there was some algae on them. The plants are checked and cleaned at the nursery before dispatch, we will pass your feedback on to them.

Rated 5 out of 5 stars

Pond starter kit

Ordered pond starter kit. Arrived quickly and extremely well packaged, and plants looked good and healthy. Now in the pond still looking good so only time will tell how they thrive.

July 22, 2024
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Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review. We pride ourselves on timely and well packaged deliveries, as well as our hand-picked, nurtured pond plants. We hope they enjoy their new pond. Have a great weekend.

Rated 5 out of 5 stars

pump is performing heroically and the…

pump is performing heroically and the fish are happy in their oxygenated pond!!

July 22, 2024
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Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review. We’re delighted that your fish are happy thanks to the pump. Have a great weekend.

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Rated 5 out of 5 stars

Excellent service Bought a water lily

Excellent service Bought a water lily, arrived well packaged and healthy, very happy😊

July 4, 2024
Unprompted review
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Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review. We hope your new lily brings lots of joy this summer. Have a great day.

Rated 5 out of 5 stars

Great service

Vary quick service

June 24, 2024
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Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review. Have a great evening.

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