Worldpay Reviews 

My website uses a legacy platform that will be decommissioned next year. The automated phone system at worldpay, like many corporations, makes it insanely difficult to talk to a human. It absolutely demands a numeric account number and my system is identified in Worldpay with an alphanumeric code. I eventually found the right number and options to speak to a rep, Stephanie Bettis. She was very professional, did everything I wanted with patience over a poor phone connection (which isn't Worldpay's fault). That frustration dealt with, I'm happy to use Worldpay's service.

I spoke to Jacob today he was a star bless him it’s his first week and he done amazing! Can’t wait to start my journey with world pay:)

Great service from Michael Harper helping us with our Worldpay account and PCI

I had a great chat with Jordan Weldon, he was really friendly! Provided us with the best advice. I would highly recommend!
Thanks

When I was looking for a company to provide a card payment terminal, Worldpay seemed like a good choice. That was in April 2026. Then came the first problem. The terminal arrived with the wrong company name. When I pointed out it wasn't my company's name, they said they could fix it with a single phone call. It didn't take one call; it took five. I had to process four card payments—starting with small amounts, but eventually one for £15. Every time I called, they gave me different phone numbers. After three months without a single card payment going through, I decided to cancel the contract. I paid the monthly fees and returned the terminal. The final email stated that everything was in order and no further action was required on my part. The reality was quite the opposite. From that moment on, I started receiving emails claiming I owed fees for breaching the annual contract—fees that had never been mentioned to me before. I tried to speak to someone about the situation, but there was no communication from Worldpay. Within a week, I received an email from a debt collection agency. I tried contacting Worldpay again, but they told me I had to deal exclusively with the debt collection agency from then on. I asked them to send the documents showing where I had agreed to these fees. A week later, they sent the documents in a ZIP file, but the password was supposed to be in a separate email. Nothing arrived. So, it was back to calling and trying to communicate. And the result? I love my small business, and I don't want to run into trouble. My overall impression? I certainly wouldn't choose this company again in the future. It was a costly lesson that set me back £500 in total. It is a shocking attitude towards a customer for any company. Especially for start-up businesses

Where on earth do I start. I have a small …. VERY SMALL salon business, where i don’t take many card payments, and I also had only just turned 18 so I was learning everything to do with my business still. I was using sum up and happy with it, until I received a call from worldpay. I explained that I only just started my business and wasn’t yet earning much, but they said to me that their card readers would only be £2 a month! With lower fees! So we talked about it and I went for it. My first issue was that they never explained the HIDDEN fees behind that deal. I actually ended up paying £20 a month. Which may not sound like a lot but to me it was when it was £2 at first! Then, a year goes by and i get a call saying that the cost is going to go up to £52 a month…. I asked to cancel it, they were going to charge me £300 PER TERMINAL… (they gave me 2) so I asked if there was a way around it and someone called Gabriella said I can send those two back for free but I had to get a new one for £20 a month. So I thought hey that’s better (still wished I could cancel) but that was the only way to go about it. So anyways they send me another terminal. It was faulty. So they said they’d send another. So at this point I have 3 terminals and 1 on the way. For a small business barely earning any card payments. I rang up making sure the first two were canceled, I spoke to world pay “oh you need to speak to easypay about that” spoke to easy pay “oh you need to speak to world pay about that” it was an absolute rollercoaster and I never knew if they were canceled and how much I’d be having to pay. At this point i was getting really stressed. I cannot tell you the absolute stress I felt having all this as a worry at only 19. Anyways I rang up and THANKFULLY a nice man said I had been really messed about by them (I was in tears on the phone to him) and he agreed to cancel them all for free. Lovely! Sounds simple right? Wrong. Yes he canceled them all for me and I sent them back, however that one terminal that was supposed to be sent came to my door. So I refused delivery as I was told to do. 4 times. 4 TIMES this delivery driver came to the door trying to deliver the terminal. Thankfully I’m fully done with them. I think anyways. They sent me a message asking for £28 in which im obviously not paying. As no.1 I already paid the final fee that was discussed. No.2 IM NOT WITH THEM ANYMORE! And if I keep getting sent invoices I will take this further as these terminals have truly ruined the first year of business I had and caused so much anxiety and worry. USE SUM UP. NEVER USE THESE TERMINALS.

Really low rates and excellent customer service. The dashboard interface is also very detailed which is helpful.

Outstanding Agent Really went out her way to insure matter resolved A1+

Kelly provided excellent support with my World Pay Dashboard issues. She was knowledgeable, patient, and took the time to fully understand my concerns. Thank you for your outstanding assistance, Kelly. You're a star!

I've used the card machine for a year there is a lot of hidden charges I do not recommend

I closed my accounts over a year ago, yet despite calling Worldpay more than a dozen times, they repeatedly failed to close them properly. Apparently, the accounts remained active until January 2026, while Worldpay continued billing me for a service that had been completely disconnected from my website.
Last week, I received yet another bill, this time resulting from fraudulent card-testing activity. The fact that this could happen proves that the account was somehow still live and exposed to abuse. This is not a minor administrative mistake. It is an outrageous and potentially dangerous failure that perfectly demonstrates the staggering incompetence I have experienced from Worldpay across virtually every department.
To make matters worse, I was repeatedly contacted and pressured to pay for compliance services that reputable providers such as Stripe and PayPal include free of charge.
My experience with Worldpay has been absolutely disgraceful. The company has wasted countless hours of my time, continued charging me after I left, failed to secure or properly close my account, and then expected me to pay for services its competitors provide for free. I consider Worldpay greedy, grossly incompetent, and completely untrustworthy. I would strongly advise businesses to stay well away.

From start to finish Emyr Phillips was so helpful.
He went above and beyond to demonstrate how everything works, including the dashboard for my account. Talked me through setting everything up. He installed the terminal for me, set up the wifi etc.
In my opinion, he is by far the best around.

Outstanding service from Kerry Anne in helping us set up a new till and payment system.
However, the contact from World Pay has been confusing, many emails from different people and subsequent calls from Take Payments. Its kind of been open house on emails and phone calls which has taken the gloss off things.
Delivery of system was poor from DPD with no way of contacting delivery company to arrange delivery times to a property that is infrequently staffed.
Good system though

Michael was extremely helpful today, could not thank him enough

We recently had our Worldpay machine changed, and the whole process went very smoothly from start to finish. Our account handler Helena Huseyin was amazing—extremely helpful, professional and supportive throughout the changeover. Everything was explained clearly, and the transition was straightforward with no issues. We are very happy with the service we received and would highly recommend Worldpay based on our experience.

Charlotte made it a breeze to order a new terminal after a customer dropped it. 24hr turn around on new device being swapped out. Brilliant service

Charlotte made it very quick and easy to resolve my issue

I think 1 star is to high, although sales man for this machine was very good since then service dreadful. Set up long and complicated, took a full day and many calls. Just called the helpdesk with a query now it’s been used and again not able to help. Kelly from the helpdesk was sorry she couldn’t but payment received wasn’t correct and she couldn’t see why and the technical query I had didn’t get answered. DO NOT USE THIS MACHINE/COMPANY

Recently switched to Worldpay and highly recommend fees are low, thank you to Ben in customer services for your help really appreciate it