1pMobile Reviews 

19,962
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 1,508 reviews, reviewers had a great experience with this company. Customers highlight the excellent value for money and affordable pricing, noting significant savings compared to previous providers. Many appreciate the strong service quality and reliable network coverage, comparing it favorably to EE's performance. People also found the switching process and account setup to be very easy and smooth, making the overall user experience seamless. However, while some customers praised the customer support as good or outstanding, others were dissatisfied. Reviewers reported difficulties reaching human agents, experiencing slow response times, or finding emails and calls went unanswered. A few also faced issues with account management, including problems with number transfers or login difficulties.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that transferring numbers is often easy and quick,... See more

Price

Reviewers mention positive feedback about price, with many finding the costs extremely competitive and a... See more

User experience

Clients share positive opinions on user experience, with many finding the setup process seamless and... See more

Value for money

Customers consistently express satisfaction with the value for money, often highlighting significant savings... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting non-existent or appalling... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'm new to 1pMobile and so far I've been impressed with the value offered. I'm a light user and don't need massive data bundles. It's good that there are still networks out there that cater for people... See more

Rated 4 out of 5 stars

Mobile service is great, the same as my previous EE contract but better price and roaming included. No complaints with the mobile service so far. Would be 5 stars if the 1p website was more stable as... See more

Rated 4 out of 5 stars

I changed from my existing provider to 1PMobile mainly because I wanted to use the EE network, which has better coverage in rural areas, but I didn't want to pay the EE price. The transfer, includin... See more

Rated 4 out of 5 stars

I am using this for the last few weeks. Overall, it is working fine but only with 4G connection. I haven't received any 5G service in my phone during this whole period. I live in London and I have to... See more


Company details

  1. Mobile Network Operator

Written by the company

We were formed with the purpose of providing a straightforward mobile tariff that offers great value for money to low and medium phone users. It's our mission to provide low cost calls, texts and data without asking people to commit to lengthy contracts or buy restrictive bundles which can lead to additional charges. With no contract to sign, no credit checks and the option of keeping your number, we are on a quest to save you money by offering the UK's cheapest PAYG mobile tariff.


Contact info

4.2

Great

TrustScore 4 out of 5

20K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(19,962)

1,356 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Useless

Useless. I auto top up my data every month and every month there is a gap with no data in my service, auto topped up at 1am, it is now 5pm and I still have no data. They just lost a customer.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great mvno

Been with them 18 months now and no problems. Just moved to esim. All the benefits of EE but without the speed cap. I had unlimited for £25 but since then all the family have had unlimited sims on my account at £12.50 each. Monthly auto renews and can cancel anytime. Their customer service is good as well.

April 1, 2026
Unprompted review
Rated 2 out of 5 stars

Used to be great, but now No signal

Was working just fine, but recently they have had very poor signal, and has been like this since before January.
Now, whenever the device is called, it goes to voice mail and it rarely has a signal. 1p are claiming "as there has been usage on the device showing that there has not been a total outage of service." But its not reliable even with a high gain antenna fitted, it's intermittent at best.
1P says they have a technical problem but also said "We do not have a confirmed date for the repair unfortunately
The SIM is in a 2G embedded device that many other companies no longer have compatible sims for, otherwise I'd have gone elsewhere. I could not recommend 1P Mobile in my area any more

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

Trying to phone 1 pmobile is a…

Trying to phone 1 pmobile is a nightmare
They don’t answer phone calls
You sometimes get answer machine saying all our operators are busy we can’t take calls
Trying to get them to answer an email ,just as bad
Had mobile phone contracts for 20 years could always get a contact with customer service
This lot you just don’t
Minus 5 stars is the right mark
Beware

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Been with 1p since the beginning

Been with 1p since the beginning, apart from the odd teething problems at the start have been the best SIM card mobile phone account I’ve ever had, highly recommend especially to anyone who travels a lot, always works same tariff every country I’ve been. Prices and plans simple top ups and extras simple, so ideal also for old or young, first phone etc.

March 29, 2026
Unprompted review
Rated 1 out of 5 stars

I am very angry with this Ripp off…

I am very angry with this Ripp off company . I have a disable relative who only uses his old mobile phone once or twice a month in an emergency to call me . It used to be £5 or £6 for 3 months. Now it’s £6 every month for just 3 or 4 calls a month. Tried ringing them but it seems they are not accepting calls anymore! How do you expect a OAP to go on line ? I also got a message from 1p mobile to ring 150 for balance. When I ring 150 it’s SKY mobile ! This company should be investigated urgently. Try ringing 03333442278 it’s never answered ever now between 9 and 5 .
This company was good 4 years ago but Not anymore . THIS COMPANY SHOULD BE INVESTIGATED especially with the 5 star reviews from customers who had been them for years and suddenly giving 5 stars and only reviewing this company and no other companies!

March 30, 2026
Unprompted review

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