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1st Class Medical Reviews 178

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TrustScore 4.5 out of 5

4.6

Medical Equipment Supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, patience, and extensive knowledge about the products, making the selection process smooth and stress-free. Many people highlight the excellent customer service, noting that representatives are professional, kind, and dedicated to ensuring satisfaction by answering all questions thoroughly and providing personalized guidance. Reviewers appreciate the effort taken to understand individual needs and budgets, leading to confident and comfortable purchasing decisions. However, some customers also noted significant dissatisfaction with product reliability and post-purchase support, citing instances where units malfunctioned shortly after purchase or arrived with missing components. These reviewers expressed concerns about the company's accountability, particularly regarding warranty claims and the perceived level of support for customers with specific needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

Customers had ambiguous experiences with product, with many expressing dissatisfaction regarding product... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and courtesy... See more

Service

People report ambiguous experiences with service, with some customers praising the professional, helpful, and... See more

Price

Consumers find price to be ambiguous, with some reviewers feeling that products are a "rip off" and too... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After 2 days of research into portable oxygen devices, the conclusion was nothing on Amazon gave me all the features I was looking for. Then internet searches revealed only a handful of devices that... See more

Rated 5 out of 5 stars

Josh was my original contact his expertise concerning these concentrators stopped me from making a vary bad choice . The female agent that actually took my order was great…. She helped me get a grea... See more

Rated 5 out of 5 stars

Brett Carlson was very helpful. I just need oxygen at night and need something portable because I dog sit at other peoples houses and occasionally travel. My concentrator is too big and heavy to use... See more

Rated 5 out of 5 stars

Jake is an excellent representative. We had a lot of technical difficulties and took a lot of time and patience to complete our transaction. He was patient and kind during the process. He answered... See more

Company details

  1. Medical Equipment Supplier
  2. Hospital Equipment and Supplies Store
  3. Medical Equipment Manufacturer
  4. Medical Supply Store

Information provided by various external sources

1st Class Medical is the world's largest distributor of portable oxygen concentrators! We are an authorized dealer for every major manufacturer.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

178 reviews

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Rated 5 out of 5 stars

Emily Brinkman

Emily Brinkman. She is helpful, knowledgeable, considerate, and excellent at her job. I purchased a large portable oxygen concentrator through her and when my needs changed I returned to purchase a smaller poc. I will continue doing business with you because of her.

April 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Great experience!

Great experience with an experienced professional. Mr. Rose was extremely competent and helpful.

April 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Home bound without oxygen

I called first class medical about repairing or replacing an oxygen concentrator. I talked with Jake about the problem and he helped me decide what to replace. He is very knowledgeable and very helpful and a great resource for the company.

March 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Fast

Fast, informative, friendly, speaks clear, polite, not pushy. That’s Lorenzo.

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

1st Class Service!

Emily was great! I appreciate her honesty, patience, knowledge of the company’s products & services, and overall excellent customer care.

March 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Efficient transaction

Jake was very informative about the product and the warranty. He took the time to explain everything and had much patience when my HSA card wouldn’t work and waited until we were able to find a different payment option. He was knowledgeable and courteous. My husband and I are satisfied that we made the right choice calling your company.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service from Manuel.

Manual was thorough and answered all my questions professionally. Gave me advice on all deals with discounts that were available. He made sure I was happy and understood the product and everything that I would be receiving. Also my complete payment.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Josh worked with me over several days…

Josh worked with me over several days and did it with no pressure which I very much appreciated. When spending that much money he gave me the time to research the product along with others. It was a pleasure working with him, now I can breathe easier! Thank you Josh.
Lindsey Fish
Davis, CA

February 26, 2026
Unprompted review
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Rated 4 out of 5 stars

Collin was great in asdisting us with…

Collin was great in asdisting us with getting a new ocygen machibe for my mom he even took the previous machine she brought thru them and bought it back a good experience si far however machine was not delivered over night like they promised

February 18, 2026
Unprompted review

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