1st Class Medical Reviews 

198
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, patient, and knowledgeable, guiding them through product selections with ease. Many appreciate the excellent customer service, noting representatives are professional, friendly, and provide clear explanations. The overall service and user experience were very positive, making the process of choosing the right portable oxygen device comfortable and straightforward. However, some customers noted issues with product reliability, including units that stopped working or were damaged and unfixable. Others experienced poor customer service communication, with agents not taking notes or failing to call back. Concerns were also raised about warranties not covering damage and selling unsupported products.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, knowledge, and patience.... See more

Product

Customers consistently note positive experiences with product, with many expressing satisfaction with their... See more

Customer service

Customers had positive experiences with customer service, often praising representatives for being helpful,... See more

Service

Clients share positive opinions on service, with many reviewers describing it as professional, helpful, and... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After 2 days of research into portable oxygen devices, the conclusion was nothing on Amazon gave me all the features I was looking for. Then internet searches revealed only a handful of devices that... See more

Rated 5 out of 5 stars

Brett Carlson was very helpful. I just need oxygen at night and need something portable because I dog sit at other peoples houses and occasionally travel. My concentrator is too big and heavy to use... See more

Rated 5 out of 5 stars

Jake is an excellent representative. We had a lot of technical difficulties and took a lot of time and patience to complete our transaction. He was patient and kind during the process. He answered... See more

Rated 5 out of 5 stars

I had only just begun to explore getting a smaller portable oxygen concentrator and I normally do not entertain “cold” calls. Normally, I would have explained to the caller that I was just shopping an... See more


Company details

  1. Medical Equipment Supplier
  2. Hospital Equipment and Supplies Store
  3. Medical Equipment Manufacturer
  4. Medical Supply Store

Information provided by various external sources

1st Class Medical is the world's largest distributor of portable oxygen concentrators! We are an authorized dealer for every major manufacturer.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

198 reviews

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No history of asking for reviews

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4.6

All reviews

(198)

115 reviews in the last 12 months

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Rated 5 out of 5 stars

Emily Brinkman

Emily Brinkman. She is helpful, knowledgeable, considerate, and excellent at her job. I purchased a large portable oxygen concentrator through her and when my needs changed I returned to purchase a smaller poc. I will continue doing business with you because of her.

April 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Great experience!

Great experience with an experienced professional. Mr. Rose was extremely competent and helpful.

April 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Home bound without oxygen

I called first class medical about repairing or replacing an oxygen concentrator. I talked with Jake about the problem and he helped me decide what to replace. He is very knowledgeable and very helpful and a great resource for the company.

March 19, 2026
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Rated 5 out of 5 stars

Fast

Fast, informative, friendly, speaks clear, polite, not pushy. That’s Lorenzo.

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

1st Class Service!

Emily was great! I appreciate her honesty, patience, knowledge of the company’s products & services, and overall excellent customer care.

March 6, 2026
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Rated 5 out of 5 stars

Efficient transaction

Jake was very informative about the product and the warranty. He took the time to explain everything and had much patience when my HSA card wouldn’t work and waited until we were able to find a different payment option. He was knowledgeable and courteous. My husband and I are satisfied that we made the right choice calling your company.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service from Manuel.

Manual was thorough and answered all my questions professionally. Gave me advice on all deals with discounts that were available. He made sure I was happy and understood the product and everything that I would be receiving. Also my complete payment.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Josh worked with me over several days…

Josh worked with me over several days and did it with no pressure which I very much appreciated. When spending that much money he gave me the time to research the product along with others. It was a pleasure working with him, now I can breathe easier! Thank you Josh.
Lindsey Fish
Davis, CA

February 26, 2026
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Rated 4 out of 5 stars

Collin was great in asdisting us with…

Collin was great in asdisting us with getting a new ocygen machibe for my mom he even took the previous machine she brought thru them and bought it back a good experience si far however machine was not delivered over night like they promised

February 18, 2026
Unprompted review

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