1st Formations Reviews 

23,589
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,160 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for making the business registration process fast and completely straightforward. People also appreciate the responsive customer support, noting that queries are always answered promptly with clear guidance. Reviewers highlight that the official website is extremely intuitive, and all incorporation steps are handled efficiently without unnecessary stress. However, some people mentioned issues with delayed communication, missed messages, and occasionally unresponsive email support. A few consumers also experienced frustrating delays regarding mail services, administrative fees, or lengthy compliance verifications.

What people talk about most

Service

Users describe positive interactions with service, highlighting that the entire setup process is quick,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a simple and stress-free... See more

Staff

Reviewers express great satisfaction and appreciation regarding the staff, highlighting prompt, professional,... See more

Customer service

Consumers find customer service to be exceptionally positive and supportive. Reviewers consistently mention... See more

Response time

Reviewers highlight positive aspects of response time, noting that customer support responds promptly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have never been proud to give a five start rating like today. 1st formation on another level when it comes to speed, consistency, care, understanding and empathy. I truly was empressed and I am happ... See more

Company replied

Rated 5 out of 5 stars

I had an awesome experience with 1st Formation. The service they provided was excellent from start to finish. I am truly grateful for their step-by-step guidance throughout the entire company registra... See more

Company replied

Rated 5 out of 5 stars

The experience was good but there is only ne thing i believe could be done better, and that is as follows: When you get a new client and that client pays, i would suggest you allocate an account manag... See more

Company replied

Rated 5 out of 5 stars

Card management service: I wanted to remove my personal card from the year before. I added a business card. Online there was no removal of the old card. So phoned up the help line, gave my security,... See more

Company replied


Company details

  1. Company Registry
  2. Business Administration Service
  3. Business and IT Consulting Agency
  4. Business Management Consultant
  5. Business to Business Service

About 1st Formations

Written by the company

1st Formations are leading online company formation agents in the UK. We provide a range of formation packages for incorporating companies limited by shares, limited by guarantee and limited liability partnerships.

We also provide a range of address services, including registered office, director's service address and mail-forwarding facilities, with our prestigious location in London's Covent Garden.

If you have any questions please contact us by telephone, e-mail or live online chat, and one of our highly knowledgeable team members will be happy to assist you.

About us

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

24K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(23,589)

1,225 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Little bit pricey but it was quick and…

Little bit pricey but it was quick and efficient service right after purchase my company went live within 24 hours.

August 3, 2026
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Reply from 1st Formations

Thank you very much for your kind comments, Bradley! - Shan at 1st Formations.

Rated 5 out of 5 stars

The experience was good but there is…

The experience was good but there is only ne thing i believe could be done better, and that is as follows: When you get a new client and that client pays, i would suggest you allocate an account manager specifically for that client. it makes life a lot better for the client because he/she won't have to keep explaining and re-explaining previous conversations and resolutions of those past conversations. other than that, the experience was good and even though there were some challenges, i felt the team worked as fast as possible with me to resolve them. One last thing, i am now told that i do not have a local uk business address even though i paid for one. please assist with this matter asap. thanks

August 3, 2026
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Reply from 1st Formations

Thank you for taking the time to leave us a review! - Shan at 1st Formations.

Rated 5 out of 5 stars

Card management service:

Card management service:
I wanted to remove my personal card from the year before. I added a business card. Online there was no removal of the old card. So phoned up the help line, gave my security, said what I wanted, 3 minutes. Done.

August 3, 2026
Unprompted review
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Reply from 1st Formations

You are very welcome. Thank you for your kind review! – Shan at 1st Formations.

Rated 2 out of 5 stars

Despite reminders Business Banking team…

Despite reminders Business Banking team from my chosen bank has not contacted in past one week. The given TAT by 1st formation was 24 hours.

July 28, 2026
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Reply from 1st Formations

Thank you for your review.

I am very sorry to hear that you have had such a frustrating experience when using our services. We set a high standard for ourselves, and we are so sorry to hear this was not met in your interaction with our business.

We will need to investigate this matter for the purpose of resolving it to your satisfaction. I will email you shortly to open a line of communication and to discuss the matter. In the meantime, please accept our apologies for any inconvenience caused.

Kind regards,

Shan Creed
Service Improvement Manager

Rated 5 out of 5 stars

It an awesome and excellent service…

I had an awesome experience with 1st Formation. The service they provided was excellent from start to finish. I am truly grateful for their step-by-step guidance throughout the entire company registration process. Their team was prompt, professional, and always ready to assist whenever I had questions. They made what could have been a complicated process simple and stress-free. I highly recommend 1st Formation to anyone looking to register a company in the UK. Thank you for your outstanding service!

July 29, 2026
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Reply from 1st Formations

Thank you very much for your kind comments! - Shan at 1st Formations.

Rated 5 out of 5 stars

Best and Easy

Best and Easy! Simple process to register a company, customer service is excellent. Fast delivery. Even change request rectified and updated at C. Hosue for no extra charge. Well Done! Good Luck.

July 27, 2026
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Reply from 1st Formations

You are very welcome, Amit. Thank you for your kind review! – Shan at 1st Formations.

Rated 5 out of 5 stars

Clear communication

Clear communication, easy to work with and very clear. I would highly recommend

July 31, 2026
Unprompted review
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Reply from 1st Formations

We are so glad we could be of help, Steve! - Shan at 1st Formations.

Rated 5 out of 5 stars

I’m in business

Super efficient, excellent customer service, great price with no problems at all!

Have a great catalog of benefits as well if you want additional support with your business.

July 27, 2026
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Reply from 1st Formations

Thank you for taking the time to leave us a review, Wes! - Shan at 1st Formations.

Rated 5 out of 5 stars

Good and fast service.

I spoke with a representative named Josh. He was very quick and helpful. Thank you for your assistance, Josh.

July 31, 2026
Unprompted review
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Reply from 1st Formations

We are so glad we could be of help! - Shan at 1st Formations.

Rated 5 out of 5 stars

Josh and Luke have taken great care…

Josh and Luke have taken great care and provided excellent service since registering my business. They respond promptly and answer all questions and queries with effective guidance, As someone who has never set up a business before there help has been imperative to my own learning process and they have definitely taken some stress of my shoulders! Thank you all for your support

July 28, 2026
Unprompted review
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Reply from 1st Formations

We are so glad we could be of help, Erick! - Shan at 1st Formations.

Rated 5 out of 5 stars

Megan was Extremely helpful and…

Megan was Extremely helpful and resolved all my ongoing issues.

July 30, 2026
Unprompted review
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Reply from 1st Formations

Thank you for your kind rating, Tim! - Shan at 1st Formations.

Rated 5 out of 5 stars

Easy procedure.

Easy procedure.
Despite a few delays the staff has been very helpful

July 29, 2026
1st Formations logo

Reply from 1st Formations

We are so glad we could be of help! - Shan at 1st Formations.

Rated 5 out of 5 stars

Exceptional support from Libby – Outstanding problem solver & proactive service!

I had a wonderful experience with 1st Formations, particularly thanks to Libby Keane, who went above and beyond to assist with my company’s address update.
When an automated online filing hit a roadblock due to strict Companies House requirements, Libby didn't just report the issue, she proactively liaised with her team, identified the exact cause, and provided a clear, step-by-step solution. She thoughtfully prepared a formal Cover Letter of authority and proof of invoice for me to submit via paper filing, which made all the difference.
Thanks to her guidance and swift support, our Registered Office address update was officially approved by Companies House smoothly.
1st Formations provides top-notch, highly reliable service, and Libby’s professionalism and dedication were truly impressive. Highly recommended!

June 26, 2026
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you very much for your kind comments, AJ! - Shan at 1st Formations.

Rated 5 out of 5 stars

Excellent customer support and…

Excellent customer support and communication! They were able to resolve incorporation issues the next day and reassured me on a call.

July 29, 2026
1st Formations logo

Reply from 1st Formations

Thank you for taking the time to leave us a review, Hamzeh! - Shan at 1st Formations.

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