1st Formations Reviews 

23,586
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,160 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for making the business registration process fast and completely straightforward. People also appreciate the responsive customer support, noting that queries are always answered promptly with clear guidance. Reviewers highlight that the official website is extremely intuitive, and all incorporation steps are handled efficiently without unnecessary stress. However, some people mentioned issues with delayed communication, missed messages, and occasionally unresponsive email support. A few consumers also experienced frustrating delays regarding mail services, administrative fees, or lengthy compliance verifications.

What people talk about most

Service

Users describe positive interactions with service, highlighting that the entire setup process is quick,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a simple and stress-free... See more

Staff

Reviewers express great satisfaction and appreciation regarding the staff, highlighting prompt, professional,... See more

Customer service

Consumers find customer service to be exceptionally positive and supportive. Reviewers consistently mention... See more

Response time

Reviewers highlight positive aspects of response time, noting that customer support responds promptly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have never been proud to give a five start rating like today. 1st formation on another level when it comes to speed, consistency, care, understanding and empathy. I truly was empressed and I am happ... See more

Company replied

Rated 5 out of 5 stars

I had an awesome experience with 1st Formation. The service they provided was excellent from start to finish. I am truly grateful for their step-by-step guidance throughout the entire company registra... See more

Company replied

Rated 5 out of 5 stars

The experience was good but there is only ne thing i believe could be done better, and that is as follows: When you get a new client and that client pays, i would suggest you allocate an account manag... See more

Company replied

Rated 5 out of 5 stars

Card management service: I wanted to remove my personal card from the year before. I added a business card. Online there was no removal of the old card. So phoned up the help line, gave my security,... See more

Company replied


Company details

  1. Company Registry
  2. Business Administration Service
  3. Business and IT Consulting Agency
  4. Business Management Consultant
  5. Business to Business Service

About 1st Formations

Written by the company

1st Formations are leading online company formation agents in the UK. We provide a range of formation packages for incorporating companies limited by shares, limited by guarantee and limited liability partnerships.

We also provide a range of address services, including registered office, director's service address and mail-forwarding facilities, with our prestigious location in London's Covent Garden.

If you have any questions please contact us by telephone, e-mail or live online chat, and one of our highly knowledgeable team members will be happy to assist you.

About us

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

24K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(23,586)

1,221 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prudential

Prudential, I would say :)

July 17, 2026
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you for your kind rating, Marko! - Shan at 1st Formations.

Rated 5 out of 5 stars

Simple and easy -as it should be.

Great service - needed my company name changed, simply completed the online contact form. It was actioned and confirmed quickly. Simple and easy -as it should be.

July 17, 2026
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you for taking the time to leave us a review, Simon! - Shan at 1st Formations.

Rated 5 out of 5 stars

Fantastic up to now

July 16, 2026
Unprompted review
1st Formations logo

Reply from 1st Formations

We are so glad we could be of help, Dan! - Shan at 1st Formations.

Rated 5 out of 5 stars

E mails were missed , UPDATED

E mails were missed
It took an extra 5 days as the compliance team didn’t check the e mails and I had to ring and chase 2 days running to get the company processed.
I’ve been using you for 10 years and the service has dropped this time

After what happened above, Shan from 1st Formations got in touch and explained what happened and came to a solution which I was very pleased with.
Subsequently I used 1st Formations again and they delivered a 5 star experience.
Will definitely be using them again

Special mention to Shan, credit to your team

July 15, 2026
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Reply from 1st Formations

Thank you for taking the time to leave us a review! - Sophia at 1st Formations.

Rated 3 out of 5 stars

Room for improvement

I left a previous negative review as I was disappointed in being cancelled after a renewal compliance check, without specific reason, failed. I have joined another company without any problems which goes to show that over reliance of digitisation causes problems. The complaint was handled well as I received a full refund, but the problem is one of defensive posturing and not admitting that a system is wrong and lack of proactiveness to improve. In this case I suspect the compliance system was sold as '100% effective' whereas in reality the best systems have a human touch. In my case, as opposed to a knee jerk cancellation, pragmatic steps should have been taken: Identification - Admission - proactive change = better quality system. Anyway, it does not matter as I signed up to a new company, it was a few days of hassle, and I'm overjoyed with my new company and service. The moral here is that I know when I am not wanted, and the best way to make a point is to walk, move on and find someone that likes and wants you. Thanks for reading.

July 16, 2026
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you for taking the time to leave us a review. We are very sorry to hear about your experience during the compliance process and the cancellation of your service renewals.

To clarify, due to updates to our operational and compliance requirements, as a regulated company formation agent, we are now only able to provide our services to clients with active limited companies. Unfortunately, as you no longer have an active limited company, we were unable to continue providing our services.

We apologise for any inconvenience this may have caused. Having reviewed the original email sent by my colleague, I can see that it confirmed you were no longer eligible for our services but did not clearly explain the reason for this decision. I appreciate that this may have caused confusion, and I apologise for the lack of clarity.

Thank you for taking the time to speak with me. I am pleased that I was able to provide further clarification and confirm that a full refund had been issued.

For clarity, this was not the result of a system error or a reactive cancellation. The decision was made in line with our updated eligibility criteria and compliance policies. As you no longer had an active limited company, we were unfortunately unable to continue offering our services. This was a policy-based decision, not related to our compliance system.

Thank you again for taking the time to discuss this with me. We sincerely apologise for any inconvenience caused and wish you every success in your future business endeavours.

Kind regards,

Shan Creed
Service Improvement Manager

Rated 4 out of 5 stars

I had looked at other companies who…

I had looked at other companies who offered registration services but I was put off because it felt like the priority was to get you to sign up to other packages which I really didn't want at this time. I prefer to take my time and research my options without feeling rushed. I chose to use 1st Formations because I did not feel any pressure to take up any other offers.

July 10, 2026
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Reply from 1st Formations

Thank you for taking the time to leave us a review, Caron! - Shan at 1st Formations.

Rated 5 out of 5 stars

You've been nothing but amazing so far!

You've been nothing but amazing so far!
From day 1 up to now, all has been going well:
- right after sending all the documentations the follow up is fast and for someone who likes things done on time I really appreciate the speedy replies to the emails when support was needed.
- after every step a notification email and support team ready to help was another big thing to celebrate.
You've made my experience great and I am hoping that the service keeps its high standard and reputation.
Thank you again.

July 6, 2026
1st Formations logo

Reply from 1st Formations

You are very welcome, Charles. Thank you for your kind review! – Shan at 1st Formations.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The platform was easy to use, the company formation process was seamless, and the customer service team was responsive, helpful, and professional throughout. A great experience overall, I would definitely recommend 1st Formations.

July 10, 2026
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Reply from 1st Formations

Thank you for taking the time to leave us a review, Zay! - Shan at 1st Formations.

Rated 5 out of 5 stars

Easy to register and check company…

Easy to register and check company name, prompt service and able to provide a service address at a very reasonable rate. Top marks!

July 10, 2026
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Reply from 1st Formations

We are so glad we could be of help, Michael! - Shan at 1st Formations.

Rated 5 out of 5 stars

Fast and smooth incorporation

The whole incorporation was faster and smoother than I expected. I submitted my details, the identity verification was clear and painless, and the company was registered within a day. Communication was prompt and everything — the registered office, the filing, the confirmation — was handled without me having to chase anyone. As a non-UK founder setting things up remotely, that's exactly what I needed. Highly recommend 1st Formations.

July 13, 2026
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Reply from 1st Formations

Thank you for your kind rating! - Shan at 1st Formations.

Rated 5 out of 5 stars

Excellent service

Excellent service

July 10, 2026
1st Formations logo

Reply from 1st Formations

Thank you for your wonderful review, Karen! - Shan at 1st Formations.

Rated 5 out of 5 stars

Absolutely perfect

Absolutely perfect. No issues whatsoever. The limited company was set up quickly and efficiently and we were kept informed at every stage. Would highly recommend to anyone looking to set their own limited company up.

July 9, 2026
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Reply from 1st Formations

Thank you very much for your kind comments, Marco - Shan at 1st Formations.

Rated 5 out of 5 stars

Very easy and helpful

Incredibly easy to use website and very helpful staff when I called for a query. (Was able to answer my question and guide me through the steps that I may want to take after company was formed.) There's no way it would have been this quick if I'd have tried to do this by myself!

July 7, 2026
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Reply from 1st Formations

Thank you for your wonderful review! - Shan at 1st Formations.

Rated 5 out of 5 stars

Quick service

Good timely service

July 9, 2026
1st Formations logo

Reply from 1st Formations

You are very welcome, Wasim. Thank you for your kind review! – Shan at 1st Formations.

Rated 5 out of 5 stars

Great

Recommendation

July 6, 2026
1st Formations logo

Reply from 1st Formations

Thank you very much for your kind comments! - Shan at 1st Formations.

Rated 5 out of 5 stars

Efficient and Professional

Truly professional and very efficient service. Online application and verification of business with Company House went without at hitch. Thanks to 1st Formations for making what seems a daunting process straightforward.

July 10, 2026
1st Formations logo

Reply from 1st Formations

Thank you for your kind rating, Robert! - Shan at 1st Formations.

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