A1lab Reviews 

The email response was always very prompt and helpful - especially when needing clarification on dates and times for understanding

Shakir from customer support should be given a raise. The most helpful and best customer experience i've had in ages. Thank you for your help and sorting my problem. Merry Christmas.

Great customer service by your agent Frank .. quick response and efficient. Easy website to order the kit and cheaper than most providers.

Your customer service agent Shakir, provided an excellent customer service, and he was really efficient at resolving my queries, even though I had to wait a while to be connected. Thank you 👍

Shakir, Customer Service staff was very responsive and efficiently helped to resolve outstanding issue. However, it required a bit of effort to contact A1lab to obtain COVID-19 Day 2 Test Results.

I appreciate the timely, responsive and helpful assistance to resolve my request for my replacement delivery request. The staff is courteous, knowledgeable, and professional. Thank you for the great help and fantastic service rendered.

Extremely fast and informative replies. I really appreciate their hard work during these times!

Excellent and easy, from start to finish. I was a bit worried when I arrived in Romford for my click, collect and drop. The building didn't look very welcoming. But the service was friendly and helpful and I received my day 2 results within 8 hours! I paid £18 and can't recommend the service enough. Thanks A1 😊

Excellent service, helpful desktop Team.

Thanks

Shakir was extremely helpful today when I needed to change some information - thanks again Shakir

My entire experience was painless and easy, as well as having an extremely quick turnaround time.

I had a minor glitch with being unable to open the document containing my test results, but when I emailed for help, I got a reply resolving the problem within ten minutes.

Highly recommend.

Shakir was very helpful, and the service is very good and time oriented, reliable, I would recommend them to my friends.

The time of waiting is too long, but Shakir did a great job. He sorted my problem quickly ready to jump to the next customer.

I was not expecting quick response due to Sunday but surprised and happy when got prompt reply to my query. Thanks for this quick support.

Was easy to get results however I had to travel an hour and half from London Heathrow so it was far. Got results in 6 hours, very nice people.

The test came back quickly and I received a prompt response to an email query I had.
Highly recommended this company.

Very helpful

Super quick and efficient service and very helpful staff. Highly recommended. Thank you!

Excellent customer service. We spoke with Shakir and he not only helped us with what we needed, he gave us information for what we may need when we are ready to fly out again. He was wonderful!