Acer Reviews 

Knowingly sells faulty products. Terrible business practices - won't EVER be buying anything from them or any affiliated companies in the future. I bought the Acer Nitro on sale and of course they sold it knowing it had a bad processor in it. Can't send it in because its also my work laptop.

Purchased two Acer Kids Tablets 10.1. Both switch themselves off when battery goes under 40% battery. Currys are aware of this fault, but continue to sell these faulty tablets. Trying to get support from Acer is impossible. The customer support is non existent, it's almost laughable how difficult they make it to get hold of someone in the phone or the chat and once you manage to get through their automated system, you are left on hold indefinitely. Stay away from Acer.

is this the lowests? Yes it is I know because You are joke? I am already Regreating it buying from your company so little options on this .......

These stinkers can't even put the storage drive driver on the computer. Disappointing!

I like my Aspire 5175. But the charge sags very much, and now it can work autonomously for no more than an hour.

I was sent an email by Acer asking me to review the Acer Nitro 5 laptop i recently bought. I told them they wouudln't be happy with my review - so let me share it with you and them. It cost £1149. Annoyingly once you load any software on a new computer - you are unable to return it under the 14 day cooling off period if you bought it online. Within a matter of minutes i realised that it got overly hot when i played games on it - even though it is allegedly a gaming laptop. I also discovered - too late it is not VR ready meaning i could not use it to power a Virtual Reality headset - which really did suprise and disappoint me for a new gaming laptop - due it appears to the limited
graphics abillities. So - if you are considering buying one - i suggest you breathe in and find a better one - any laptop is likely to be better or you could just set fire to your pound notes. Good Luck - and thank you Acer marketing team for prompting me to write a review - your laptops suck big time.

I have an acer laptop v3-572G. Windows update take 3 hours. The device is horrendously slow. When I phoned for assistance their robot did not recognise the CORRECT SNID mumber, message 'our system could not process your request'. I tried to email but acer wanted my serial number which it could not validate. I can only assume they do not use humans on their help desk and essentially are not interested in helping customers.

i bought an acer computer for a specific reason. i've had fujitsu, toshiba and hp laptops but will never again buy an acer no matter ho low the price. there is a reason for the low price, terrible components and lousy design. you have to take the whole effing computer apart to upgrade the ram. what kind of design stupidity is that? never again.

Acer customer service BLOWS. After purchasing a new monitor off amazon brand new, I noticed a dead pixel on the very first day. After reaching out to customer service I was met with a 15 minute process of trying to fix the dead pixel which included, turning the monitor on and off, changing the cable, and changing the computer, all of which did nothing, because how would any of that fix anything. After following this advice and constant messaging asking if I was still there after two minutes when they ask me to plug the monitor INTO A COMPLETE DIFFERENT COMPUTER, I was met with the information that they could not honor my warranty because they needed a cluster of dead pixels and that a single or few scattered dead pixels are considered “industry standard”. So if you would like to purchase half broken item that are still considered “industry standard” then acer is the company for you! Lucky for me though I will never be purchasing a product from them again thankfully Amazon issued me a full refund.

Making a $1200 laptop that utilises such a flimsy charger is unacceptable, especially when cheaper models have had much larger and more robust charging systems.

I'd rather not have to spend even more money to buy yet another charger that will break in a few months.

This laptop is the worst purchase ever. i cant download anything. not even powerbi. i was scammed. this chromeos stuff is useless. gosh i regret the day i bought this trashy laptop. all that money wasted. do better

I had an Acer travelmate laptop for 8 years, which I absolutley loved. So after buying some used Laptops that never lasted long, I decided my next laptop would be a brand new one.

I splashed out what for me was a substantial amount of money, when I bought The Acer Aspire 3, and what a mistake that was. I bought it with my trusted and beloved Travelmate in mind and thought that any Acer laptop would be a great product.

I was wrong. The mouse pad has test my patience. I absolutely despise it. Imagine driving a manual transmission car, and instead of changing gear without having to to look down at the gear shift to make sure you're putting it into the right gear. You do have to look down before you change gear. This is the worst pad I have ever used on any laptop compute in my life. Its infuriated me to the point where I was sorely tempted to sell the laptop. I only decided not to when a friend told me, I'd be lucky to even recover half of what I've paid for it.

It seems to me that they've not progressed their product over time. After this experience, I will never buy an Acer laptop again. I hate it.

Purchased my acre at Walmart it works great fast and dependable

Repair did not work as expected.

I had my laptop in for repair with costumer service because it was still under warranty. The problem was that I moved to Puerto Rico. And te service here is different for Acer US. Being hones they seem to be ignorant. The service is like from the 2000s and far from the main city, San Juan. I am a student starting a carrear with not too much resources. I called aser US and they said they could help me but only if I sent my laptop to then. I did and I payed for shipping back and fourth. Now that I have my laptop back, the screen does not turn on. This is frustrating I called support and they opened a case. Now I am waiting for answers form them.

Very reliable laptop . Long lasting and I always buy Acer products Ty.

Avoid as a whole absolutely awful customer support. Honestly shocking. Shame, I liked the device.

I purchased an Acer Nitro 5 in January 2023 on Amazon Italy, and my experience with both the product and Acer Italy's customer service has been deeply disappointing.

1. Product Quality (Acer Nitro 5):

The first unit I received was completely non-functional out of the box, which is unacceptable for a new product. Acer Italy replaced it with another Nitro 5, but this second laptop faced severe reliability issues during its first two years. It was sent to Acer’s service center three times (plus a fourth for verification) due to repeated hardware failures, including two motherboard replacements. Despite these repairs, Acer was unable to provide a proper diagnosis of the underlying issues, leaving me concerned about the overall reliability of their Nitro series.

2. Build and Design Issues:

The Nitro 5 series feels cheap, with its plastic-heavy construction that doesn’t match its price tag. As someone who spent about €1,500, I expected better materials and a higher-quality build. The performance was decent, but the frequent breakdowns completely overshadowed any positive impressions.

3. Customer Service Experience:

Acer’s customer service was equally disappointing. Communication was inconsistent, and their handling of logistics for repairs was unprofessional. Over the course of the repairs, I was without a functional laptop for over a month, which was a significant disruption to my work and gaming needs.
They also dismissed my requests for a refund, despite my entitlement to it under consumer protection laws for defective products.

4. Lack of Accountability and Resolution:

They offered me a slightly improved model from the Predator Helios line, which can be bought online starting at about €1.299. However, they insisted on a one-year warranty for the replacement, despite my repeated reminders about my legal rights to a two-year warranty. Their attitude throughout this process felt dismissive and unwilling to genuinely address the issue.

Conclusion:

I would strongly caution anyone considering purchasing an Acer product, especially from the Nitro series. The laptops have shown poor reliability, and the customer service fails to take responsibility for resolving legitimate consumer complaints. If you’re spending €1,500 on a laptop, you’re better off choosing a brand that offers both reliable hardware and respectful, efficient customer service.

Please do not buy from Acer. The customer service and repair arrangements are absolutely appalling. I have 2 laptops and hinges broke on both. I sent the first one in, not under warranty, and was told that they couldn’t give an ETA when they could get the parts for repair. It has been over 3 months with next to no communication about the progress and I have had to chase several times, only being told today that because they stipulated no ETA, if I wanted my laptop back, I would have to pay the service charge of £60 for no repair! The law states that the service provider must stipulate a reasonable time by which the repair will be carried on. Acer seem to think they are exempt and can possibly keep my laptop forever if the part doesn’t arrive because they stated ‘no ETA’. Now, I need my laptop for my studies and have had to pay £60. This is a rip off and appalling service. I have another laptop with the same problem which is under warranty but I am not going to send it in because Acer think they can just keep it because they have stipulated no ETA. Absolutely terrible. Stay away if you don’t want to be scammed. I am going to report it to Trading Standards.

I attempted to boot acer swift 14 laptop from a USB drive which is a perfectly standard operation, and yet it refused to recognize the drive. I called their "support" and was told that ONLY DRIVES PURCHASED FROM THEM CAN BE USED. They even offered to send their drive with windows, and that's exactly what I do NOT want.
You think you bought a computer? No. You merely leased it from an erratic control freak.

I recently purchased a gaming laptop from acer its the acer predator helios 16 and not even after 6 months of using the laptop it already has given me nothing but a headache the software isn’t working properly and the charging port is already broken