Acronis Reviews 

The software has been a total pain. I constantly says it can't back up that the external drive isn't connected when it is, it consumes a huge amount of disk capacity. I have now given up

I have used Acronis for 25 years. Best solution for bulletproof data recovery. Great customer service as well.

Acronis has been around for many years and while it may not be the fastest utility for safety backups, it surely is among the easiest to use. Their customer service is outstanding.

Acronis technical support was easy to connect and helped me resolve a backup problem.

Tech support was very helpful and helped me solve my problem quickly. I have been an Acronis user for many, many years and they have always been kind and helpful to me, someone who is not very tech orriented.

The tech support is as accurate and thorough as the software that has supported me through many years of computer disasters updates and transfers. A solid performer that businesses can rely on when you have to depend on your system to work.

Works well!! Recommend it!

By remote support, the matter with the installation of a new Acronis licence could be immediately solved.

Absolutely excellent communication and service!

Really appreciate the excellent technical support provided by Acronis. My issue was resolved in one call. Very happy customer.

I am just overwhelmed with the on going quality of the service I have received the very few times I have needed assistance. Over the last 11 years I have used Acronis in safeguarding my six windows systems. You rely on your systems to support your business activity and Acronis is the very best way to protect that investment.

Very efficient and patient with me. Fixed my problem and gave me an education on how to use Acronis correctly

Great customer support and guidance from Ram Nivas, the Acronis Technician who providing amazing advice and knowledge about Acronis backups and helped us set up not only our local external hard drives, but also Acronis Cloud backups and recovery procedure.

I rely on Acronis because they deliver on what they promise. This is most evident when it comes to their technical assistance. They always address my concerns efficiently and treat me with respect. They answer my questions in language I understand (I'm not the most tech savvy person). They are polite and professional and friendly and patient. I feel like Acronis has my back, if you know what I mean. They are there for me when I need them. I can't recommend them enough!!!

Extremely fast response to support request. Very thorough assistance. Above and beyond all my expectations. Addressed and solved all my concerns/questions and even tackled some problems of which I was unaware.

Great product. I've been Acronis True Image customer for over 10 years. Their product support is excellent.

I have used Acronis basic for years and just upgraded to the advanced plan. It is great to have a customer service human to talk to, especiaaly after struggling with trying to find a solution online

After the Microsoft Windows 11 April "Patch Tuesday" updates, I was no longer able to make Acronis True Image 2025 image backups on any of my three PCs. After trying for several days to no avail, I contacted Acronis customer support. After filling out the case form, the very next morning I had a lengthy reply describing the most likely cause of the problem, how it was being remediated and contact information. As it turns out, Microsoft installed a patch in their update to block VSS module (as well as others), that was critical in Acronis functioning properly. A week later problem was resolved and my application is functioning as it should. In the meantime, I received multiple communications from Acronis Support inquiring about my reported problem. Acronis has a great product (I have used it for over 17 years), and an outstanding customer support department.